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Active Recruiting Consultants Ltd

is a niche recruitment consultancy providing ethical, effective, high quality recruitment solutions since 2001.

Financial Services Jobs

Improvement & Innovation Lead

Ref: arc669

Surrey/WFH - Permanent

c.£75,000

  • Job Title/Location:Continuous Improvement & Innovation Lead, Surrey & WFH
  • Salary:c.£75,000 + average bonus of 26% + pension contribution to 13%
  • WFH:1-2 days p/w office based & 3-4 days WFH
  • Requirements:Strong track record in leading continuous improvement and innovation programmes, ideally with experience in Agile project delivery
  • Role Snapshot:Develop & implement a new continuous improvement model, delivering a range of initiatives including process reviews and small scale system enhancements

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This is a new team within their Chief Peoples Office (CPO), named the Transformation Team, responsible for driving change and innovation within the CPO. This includes ensuring they prioritise the right initiatives to drive forward their people strategy, working closely with a broad range of solution providers including Technology, Business Change and Process Simplification teams.

The Role:Your key responsibilities are split across two areas:

Lead Continuous Improvement

  • Develop and implement a new continuous improvement (CI) model across CPO to prioritise, oversee and deliver a wide range of initiatives
  • Operate as the CPO Product Owner as part of ongoing change prioritisation, ensuring that change is prioritised and delivered to meet both the immediate and longer-term needs of CPO teams
  • Establish a governance model to drive CI, gathering requirements from teams across CPO, shaping them into stories to align with broader strategy and prioritise for delivery
  • Implement new reporting and monitoring for CI to track backlogs, budgets, and delivery volumes, as well as to demonstrate value and celebrate success.

Drive Innovation

  • Drive a focus on innovation, simplification, and efficiency across CPO, promoting new ways of working and upskilling teams and leaders across the group where required.
  • Create an ongoing conversation about CI. Establish a new innovation platform to capture ideas and tackle key challenges, ensuring ideas are fed through into change governance forums and that engagement with CI is recognised and rewarded across CPO.

Experience/Skills Required:Our client is looking for a strong track record in leading continuous improvement and innovation programmes, ideally with experience in Agile project delivery. Ideally you will have experience of working collaboratively with colleagues across regions and functions and be able to influence confidently and effectively to deliver on projects and initiatives. Experience and a keen interest in emerging technologies is also a consideration for our client.

Additional Information:The salary is c.£75,000 with an average bonus of around 26% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Improvement & Innovation Lead

B2B Senior Marketing Manager

Ref: arc647

City/Surrey/WFH - Permanent

£55,000 - £65,000

  • Job Title/Location:B2B Senior Marketing Manager, City/Surrey & WFH
  • Salary:To £65,000 + average bonus of 19% + pension contribution to 13%
  • WFH:1 day must be Surrey based, 2nd day can be Surrey or London with 3 days WFH
  • Requirements:Solid marketing strategy experience and a background in the pensions industry
  • Role Snapshot:Develop & deliver integrated marketing plans which support UK business goals, very much a 'thought leader’ role, leading & organising conferences & other core materials

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This part of the business is responsible for growing assets in the UK, Germany, Japan, Hong Kong and various offshore territories, specifically their DC pensions markets, through the development and distribution of both full service and investment only DC products.

The Role:This team partners and consults with clients to develop and deliver retirement and holistic financial wellness communication strategies that meet client objectives, advance the employee value proposition and contribute to employee behaviour change through increased engagement. This Senior Marketing Manager will join the Core Engagement Team to help develop & deliver the integrated marketing plans as mentioned above. Key responsibilities will include:

  • Develop and own campaign plans to position the business as a market leader in Workplace Investing (WI)
  • Create market awareness on our client’s approach to diversity & inclusion, financial wellness and sustainable investing to clients, consultants, trustees, and the wider market
  • Create a programme of thought leadership, placed articles, conferences, speaker slots and industry awards to raise the presence and positioning of the WI business
  • Plan and own regular drumbeat communications including service and product enhancements and regulatory updates
  • Utilise the marketing mix for maximum impact and cut through to include, where appropriate, email, web, social media, DM, events, advertising, and product collateral
  • Manage the programme briefing processes and ensure effective oversight of external agency resource for programmes
  • Manage direct and indirect resource and budget for the workstream to ensure all communications are delivered on time and to budget

Experience/Skills Required:For this B2B Senior Marketing Manager role, our client is looking for solid, broad marketing skills (strategic planning, idea generation, creative development, good design judgement) and strong knowledge of B2B best practice. Pensions industry experience is key. Ideally someone who can set strategy but have a campaign management background to call on.

Additional Information:The salary is to £65,000 with an average bonus of around 19% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for B2B Senior Marketing Manager

Marketing Campaign Manager

Ref: arc668

Surrey/London/WFH - Permanent

To £55,000

  • Job Title/Location:Marketing Campaign Manager, Surrey/City & WFH
  • Salary:To £55,000 + average bonus of 15% + pension contribution to 13%
  • WFH:2 days p/w office based & 3 days WFH – 1 office day must be in the Surrey office, the 2ndday can be Surrey or London
  • Requirements:Solid campaign management experience within Banking/Financial Services
  • Role Snapshot:Delivering fully integrated campaigns and engagement across multiple channels, evaluating and measuring activities to drive an improved return

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This part of the business is responsible for growing assets in the UK, Germany, Japan, Hong Kong and various offshore territories, through the development and distribution of both full service and investment only DC products.

The Role:This company is driving growth in their services to corporate clients, namely companies with large DC pension schemes. These clients will have benefit packages for their employees, but very often there are gaps, so this company will offer those pension scheme members additional products/services with the hope being that they ultimately lead to better financial wellness and retirement outcomes for these pension scheme members. The focus of the role is delivering integrated marketing plans that include digital enhancements, tools, and retirement planning. The scope of the role is to deliver fully integrated campaigns and engagement across multiple channels. Being able to evaluate and measure these activities to drive improved return from marketing spend is critical to success. Key responsibilities include:

  • Deliver and own marketing communications plans for new and enhanced propositions to B2B, B2C and internal audiences
  • Work closely with Central Marketing, Propositions and Product colleagues to understand the offering and associated member journeys focusing on common end investor experience
  • Deliver and implement plans to ensure the successful transition from launch to BAU
  • Manage and grow relationships with internal stakeholders, contributors, client facing teams, and service providers
  • Utilise the marketing mix for maximum impact including Martech, always on campaign activity, web, social media, advertising, and product collateral

Experience/Skills Required:For this Marketing Campaign Manager role, our client is looking for solid campaign management experience within Banking/Financial Services. You should have experience of delivering briefs, especially for digital channels used for B2B & B2C communications. The ability to work with key stakeholders, understand their needs and deliver timely high-quality marketing programmes is also key.

Additional Information:The salary is to £55,000 with an average bonus of around 15% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Marketing Campaign Manager

Product Owner

Ref: arc667

London/Surrey & WFH - Contract

£55,000 - £60,000

  • Job Title/Location:Product Owner, Surrey/City/WFH (12 month FTC)
  • Salary:£55,000 - £60,000 + 25% end of FTC bonus + pension to 13%
  • WFH:2-4 days per month in either the Surrey or City offices, the rest being WFH
  • Requirements:A Product Owner background within Financial Services/Banking, a dynamic individual with good stakeholder management experience. Not seeking a digital product owner.
  • Role Snapshot:A project focused on developing product requirements in building a regulatory compliant solution for the payment of interest on cash within all UK retail cash accounts.

Whilst initially a 12 month FTC, this business is expanding at an impressive rate, so there is a genuine possibility that the role could be extended, or this person move within the function into a perm role

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new lines of business. The Platform Products Group develops brand new platform products, as well as developing/maintaining market leading, competitive products for the UK business. This covers the product strategy for retail SIPP’s, DC pensions, ISA’s and GIA’s.

The Role:You will take responsibility for the provision and development of product requirements to ensure a solution is built for the payment of interest on cash within all UK retail cash accounts. You will ensure the product adheres to regulations and contractual obligations and monitor performance. This includes the day to day management, as well as leading the change required to deliver a market leading proposition. You will work with the business to understand customer, channel and functional requirements, combining these with competitor, market and technological insight. Key responsibilities include:

  • Working with the retail distribution channels, Operations and Customer Services to fully understand their requirements and the outcomes that they are intending to achieve.
  • Managing the product backlog.
  • Work effectively with the existing third-party vendor, providing governance and support where needed. Maintain a strong awareness of all Retails products that are available and being used by competitors
  • Manage internal and external product related queries in a timely manner.

Experience/Skills Required:You should have Product Owner experience within Banking/Financial Services, had involvement in large change programmes and possess 1stclass stakeholder management experience. On this occasion, our client is not looking for a Digital Product Owner.

Additional Information:The salary is to £60,000 with an end of FTC bonus set at 25% and the pension contribution from the company is between 10% - 13%.

Apply for Product Owner

AML Project Manager

Ref: arc666

Surrey/WFH - Permanent

Up to £70,000

  • Job Title/Location:AML Project Manager, Surrey/WFH (6 month FTC)
  • Salary:To £70,000 + 25% end of FTC bonus pro rata + pension to 13%
  • WFH:1-2 weeks in the office initially, then the average week will be 1-2 days office & 3-4 days WFH
  • Requirements:A strong AML background mixed with some project management experience. Any people management experience will be a welcome bonus.
  • Role Snapshot:Responsible for the migration of a new book of investment business onto their operating model, exposure to resource/project management, process improvement, regulatory change & oversight

Whilst initially a 6 month FTC, this area of the business and the company in general are expanding at an impressive rate, so there is a genuine possibility that the role could be extended or this person move within the function into a perm role

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new lines of business. The Financial Crime Hub (FCH) is made up of 80 people and is responsible for the operationalisation of all AML, KYC and CDD elements of the business.

The Role:As mentioned, for this AML Project Manager role you will be responsible primarily for the migration of a new book of personal investment business into our clients operating model, in addition to the management of the Technical, Training, and Controls function. You will oversee resources and processes related primarily to the elements above. The role covers a wide range of responsibilities including exposure to resource management, project management, process improvement, customer project representation, regulatory change and oversight. This challenging and hands on role would suit a highly experienced and versatile individual looking to join an industry leader.

Experience/Skills Required:Our client is looking for strong AML experience aligned with project management/lead experience and ideally a background in people management. You should possess excellent interpersonal skills and the ability to adapt to fast pace changing circumstances in order to ensure a smooth efficient operation.

Additional Information:The salary is to £70,000 with an end of FTC bonus set at 25% pro rata and the pension contribution from the company is between 10% - 13%.

Apply for AML Project Manager

IFA Administrator

Ref: arc665

North London - Permanent

To £35,000

  • Job Title/Location:IFA Administrator, North London
  • Salary:To £35,000
  • Working Dynamics:100% office based initially, with some flex for 1-2 days WFH long-term
  • Requirements:IFA administration experience is vital – happy to consider people who want to progress into paraplanning or advising long-term
  • Role Snapshot:Providing admin support for two Advisors – covering new business, assisting the external Paraplanners and chasing external parties for outstanding information

An opportunity for people to develop into paraplanning or advisory long-term

The Company/Dept:This is a well-established wealth management business operating for almost 20 years, doing exceptionally well in terms of new business coming into the practice, largely through accountancy-based leads.

The Role:The purpose of the role is to provide administrative support to two Advisors, focusing mainly on the Director. The business you would be exposed to is across the board, covering pensions, investments, life and protection. Duties will include the processing of all new business applications, chasing external parties for outstanding information (including clients) as well as assisting a team of external Paraplanners. The business uses Intelligent Office, so any experience with this package would naturally be a benefit.

Experience/Skills Required:Our client is looking for someone with solid IFA administration experience who can come in and hit the ground running, quite quickly getting productive with new business applications. Intelligent Office experience would be an advantage, you should be able to prioritise your workload, be an effective communicator, organised with a proactive and positive attitude.

Additional Information:The salary is up to £35,000.

Apply for IFA Administrator

Product Business Analyst

Ref: arc657

London/Surrey & WFH - Permanent

To £60,000 + c.10% bonus

  • Job Title/Location:Product Business Analyst, Surrey or London/WFH
  • Salary:To £60,000 + average bonus of 10%
  • WFH:Flexible arrangement, average week of 1-2 days office (London or Surrey) & 3-4 days WFH
  • Requirements:A business analysis background with experience of leading projects/initiatives from an analysis perspective + experience of working in Scrum/Agile
  • Role Snapshot:Running product development from idea through to delivery, understand proposition roadmaps and conceptualise new product ideas

The Company/Dept:This client is an important player in the fund management sector, producing innovative solutions/products that impact positively on both distributors and fund managers. Numerous office locations around the world with this role being based out of either their London or Surrey offices. The Product Team numbers around 40 people, driving company strategy and bringing client projects to life. They provide clients with data management, data dissemination, document creation, investment analysis and digital webpages.

The Role:The Product Team works in close collaboration with the Propositions Team who are responsible for anticipating and meeting the long-term needs of the investment industry; together, they devise and direct the strategies behind our clients market-leading products and services. They sit at the heart of the company and oversee the development and roll-out of all services, from formulation to sales – including all elements of product and service planning and positioning. The main responsibilities of the role include:

  • A key member of scrum teams
  • Running product development from idea through to delivery
  • Working closely with Product Managers to understand proposition roadmaps & deliverables
  • Conceptualise new product ideas, working closely with UX to create prototypes
  • Capture requirements and create user stories
  • Supporting development and QA teams
  • Creating acceptance criteria and reviewing test cases
  • Stakeholder demos and progress reporting for Product Managers

Experience/Skills Required:For this Product Business Analyst role, our client is looking for solid business analysis experience, previous exposure to Scrum/Agile and experience in working as a project lead from an analysis perspective. Whilst experience within Fund Management/Financial Services is preferred, it is not a requirement. Strong communication skills with the ability to influence, is however, a key consideration for our client.

Additional Information:The salary is to £60,000 with an average bonus of around 10%. The team is expanding, the business doing extremely well and there are genuine opportunities to develop within the company.

Apply for Product Business Analyst

Pensions Admin Case Manager

Ref: arc664

Surrey/WFH - Permanent

£30,000 - £35,000

  • Job Title/Location:Pensions Administration Case Manager, Surrey/WFH
  • Salary:To £35,000 + 7.5% bonus + pension to 13%
  • WFH:2 weeks of office based training, then the team are in the office 2-4 days p/m, the rest WFH
  • Requirements:DC pensions admin experience is absolutely vital. Any DB experience a bonus, you should be well organised, keen to study for the PMI exams and to develop your career
  • Role Snapshot:Providing support in the completion of case assessments/reviews, helping to fix complex problems, looking into DC rules & regulations, sometimes designing methodology

An expanding team, lots of opportunities to progress and to learn from other sections within the team, including the data section, business incident section, communications and the remediations section

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new lines of business. The Business Incident Management team consists of just under 20 people and they are responsible for resolving and delivering complex remediation exercises and providing technical support to the business.

The Role:The purpose of the role is to provide support in the completion of case assessments/reviews and ensure transactions have been processed in line with agreed procedures and regulatory requirements. Where this is not the case, you would perform the rectification activity required to ensure no detriment exists and communicate this to the customer. The key responsibilities being:

  • Support pensions administration rework and remediation activity
  • Perform data corrections
  • Engage with and communicate outcomes to customers
  • Work with colleagues to review risk events and determine downstream impacts

There will occasionally be a need, to help cover sickness/holidays, to cover for the Phones Team, mixing your normal workload with assisting some customer calls.

Experience/Skills Required:Our client is looking for solid DC administration experience over at least 2-3 years. Any DB admin experience would be viewed as a bonus as some schemes are hybrid. You should also be well organised, keen to study for the PMI exams and to develop your career.

Additional Information:The salary is to £35,000 with an average bonus of 7.5% and the pension contribution from the company is between 10% - 13%. Key though for us is our clients history of developing people, especially at the moment with expansion going on across all areas of the business.

Apply for Pensions Admin Case Manager

Data Analyst/Steward

Ref: arc653

Surrey/WFH - Permanent

£40,000 - £50,000

  • Job Title/Location:Data Analyst/Steward, Surrey & WFH
  • Salary:£40,000 - £50,000 + average bonus of 15% + pension contribution to 13%
  • WFH:Average week of 1-2 days office & 3-4 days WFH
  • Requirements:At least 2-3 years data analysis/management/stewardship experience, ideally within Financial Services/Banking/Insurance. SQL/Python/Excel experience useful
  • Role Snapshot:A newly created hub, will expose you to data cleansing, management and remediation relating to a variety of projects including transformation programmes and new systems – providing the link between the tech teams and the business

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion. This newly created Data Management Hub is a support function that sits within a Personal Advisory arm of the business and is designed to provide support from within operations to the business and technology functions. The focus is on data quality, including the provision of a data quality scorecard, data strategy implementation, data cleansing and metadata management.

The Role:Three new Data Stewards are sought. A variety of projects will range from domain management, including prioritisation of data issues, technology enhancement, data quality requirements and data cleansing, to SME input to strategic initiatives. You will be required to support investigation of issues where the behaviour or use of the data appears to be wrong and triage issues through to resolution. Key responsibilities include:

  • Represent the Data Domain pro-actively on Projects and change initiatives, providing expertise and offering insights into current solutions available.
  • Actively monitor, report and manage data quality within your data domain with the support of the Data Management Hub
  • Take on metadata management, including lineage and data change
  • Manage and report Data Management issues
  • Support Data Owners, ensuring that data is provisioned and distributed to the right Data Consumers, internally or externally.
  • Take on oversight of data protection and privacy activities
  • Triage and provide prioritisation guidance support on the resolution of Data Issues.

Experience/Skills Required:For this Data Analyst/Steward role, our client is looking for strong data analysis/data management experience, ideally within Financial Services/Banking/Insurance coupled with strong communication skills, someone able to acquire feedback from the operations teams, influence decisions and present progress to senior stakeholder. You should have the ability to understand technical system configurations, ideally have some domain knowledge and possibly have had exposure to MS Excel, SQL and Python, although that is not essential.

Additional Information:The salary is £40,000 - £50,000 with an average bonus of c.15% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Data Analyst/Steward

Corporate Strategy Consultant

Ref: arc638

London/WFH - Permanent

£65,000 - £75,000

  • Job Title/Location:Corporate Strategy Consultant, London & WFH
  • Salary:To £75,000, average bonus 15% + pension contribution to 13%
  • WFH:Average working week of 1-2 days office, 3-4 days WFH
  • Requirements:A consulting background that has covered areas such as corporate strategy, mergers & acquisitions, performance improvement within Financial Services/Banking
  • Role Snapshot:Supporting the delivery of projects, developing business strategies & plans, participating in merger & acquisition activities, mainly focusing on our clients UK & EU business

The Company/Dept:For a number of years now, this company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started in 2020. This department acts as a strategy and business consulting partner to all parts of our clients international business, supporting senior leaders in the research, development, appraisal and execution of strategies for the business.

The Role:In addition to the snapshot mentioned above, you would be expected to contribute to the team’s performance by undertaking research and analysis on markets, companies and strategic themes, developing financial models (including valuations), producing communication materials and managing key project workstreams. You would have significant responsibility and interaction with the most senior stakeholders from day one.

Whilst the role is based in London, occasional travel to other sites across the globe may be required. You should expect to rapidly broaden and deepen your skills, knowledge and experience of the markets in which our client operates and in terms of your own core consulting 'toolkit’. Key responsibilities will include:

  • Business analysis
  • Market & competitor research
  • Strategy development
  • Business case development / financial modelling
  • Complex problem solving
  • Project management
  • Senior stakeholder management
  • Presentation creation
  • Workshop facilitation
  • M&A transaction process support, including valuations

Experience/Skills Required:For this Corporate Strategy Consultant role, our client is looking for a consulting background that has covered areas such as corporate strategy, mergers & acquisitions, performance improvement within Financial Services/Banking/Fund Management. Strong PowerPoint/Excel skills are required and any European languages would be a real bonus.

Additional Information:The salary is to £75,000 with an average bonus of 15% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility (need to be in the City office 1-2 days per week) and great opportunities to develop further.

Apply for Corporate Strategy Consultant

Customer Service/Call Handler

Ref: arc366

Isle of Wight - Contract

To £22,500

  • Job Title/Location:Customer Service/Call Handler, IOW & WFH (Initial 11 month FTC)
  • Salary:To £22,500, bonus 10% + pension contribution to 13%
  • WFH:Average week of 1-2 days office & 3-4 days WFH
  • Requirements:Our client will look at people who are organised with either good telephone based experience or general client/customer interaction experience
  • Role Snapshot:Triaging calls to book customers in for appointments with Consultant’s

Ideal route into Financial Services for those with strong communication skills

The Company/Team:This is a major, well established Financial Services company, known in the industry for developing people. They have been expanding impressively over the last 2 years, both growing established teams whilst also developing new teams/functions and income streams. This team consists of around 12 Call Handlers. The team overall is responsible for generating income for the business by guiding customers through a telephone based process to help them access their retirement income. Your focus is on dealing with queries as they come in, providing the best possible customer service and arranging for that customer to have further conversations with a Consultant.

The Role:Initially you will go through some intensive training, learning the product range, how to answer customer queries and generally how to support the retirement specialist team. Once familiar with the processes and technicalities, you will then take on your key responsibilities, which include:

  • Helping the business to generate income through providing first class customer service and booking customers in for telephone appointments with the Guided Consultant.
  • Whilst maintaining contact with product providers, to refuse all offers of hospitality, however small, and to ensure that the best interests of the customer are always protected.
  • To operate within practice guidelines at all times ensuring that customers are always treated fairly.
  • To ensure all customer files are kept up-to-date at all times, and are compliant with the firm’s T&C scheme requirements and FCA requirements.
  • To undertake any reasonable additional tasks and duties as directed by the Financial Planning Manager or Head of the Retirement Service.

Experience/Skills Required:For the Customer Service/Call Handler role, our client is looking for either proven telephone based customer service/call centre experience, or a strong communicator with good customer service experience in any sector. You should have a stable work history, be organised, work well under pressure and be able to take the initiative to escalate issues as appropriate. We should stress how important your attitude will be - enthusiasm, energy, punctuality and the ability to multi-task are paramount.

Additional Information:The salary for this Customer Service/Call Handler role is to £22,500 with bonus of 10% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility and great opportunities to develop further.

Apply for Customer Service/Call Handler

Employee Comms Asst Manager

Ref: arc663

London/Surrey & WFH - Permanent

To £40,000

  • Job Title/Location:Employee Communications Assistant Manager, Surrey or London
  • Salary:To £40,000, with average bonus c.11% (£4,500) + pension to 13% (c.£5,200)
  • WFH:Based either in London or Surrey, 2 days p/w office & 3 days p/w WFH
  • Requirements:Need either employee communications experience or a passion for it, strong writing skills, creative flair & experience of digital tools like SharePoint, Poppulo, Canva, Biteable & CaptionHub
  • Role Snapshot:Supporting a variety of employee communication initiatives, reporting to the Lead for Chief People Office (CPO) Communications

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new lines of business. The Global Communications team is the go-to strategic business partner for businesses within the company. They help with achieving strategic priorities and supporting revenue growth through engaging with both internal and external audiences.

The Role:The Employee Communications Assistant Manager position is part of a global function with teams structured under several different business areas. Your key responsibilities will include:

  • Support the planning and delivery of an engaging internal communications programme for CPO, communicating the function’s priorities, initiatives and achievements.
  • Work with the CPO communications lead to provide communications support for a number of key projects and initiatives.
  • Draft, edit, proofread and distribute a variety of communications including internal news articles, Yammer posts, digital signage headlines, newsletters, event invitations and Intranet pages.
  • Design/create visually appealing GIFs, imagery and videos using tools such as Canva and Biteable.
  • Maintain the CPO SharePoint site, and support teams across CPO with guidance for their respective sites.
  • Work with stakeholders to ensure content is engaging, interesting and meaningful.
  • Track and measure the effectiveness of our communications activities.

Experience/Skills Required:Our client is looking for someone with either employee communications experience or a demonstrable passion in this area, maybe someone working in internal communations or roles that involve writing within a corporate environment. You should have excellent writing skills, acute attention to detail, a flair for creativity and producing engaging content across a variety of digital and in-person channels. It would be advantageous if you had experience with digital communications tools/channels, tools such as SharePoint, Poppulo, Zoom, Canva, Biteable and CaptionHub.

Additional Information:The salary is to £40,000 with an average bonus of 11% (c.£4,500). The pension contribution from the company is up to 13% (c.£5,200) and key for us is our clients history of developing people, especially at the moment with expansion going on across all areas of the business.

Apply for Employee Comms Asst Manager

Compliance File Checker

Ref: arc662

WFH anywhere in UK - Permanent

c.£35,000

  • Job Title/Location:Compliance File Checker, WFH
  • Salary:c.£35,000
  • WFH:Can be based anywhere in the UK, occasional office presence required
  • Requirements:Must be Level 4 Qualified
  • Role Snapshot:Main focus is undertaking client file audits covering all business types inc. defined benefit pension transfers, pension switches and esoteric product lines

The Company/Dept:Our client is a management consultancy specialising in financial services compliance and regulation. Providing consultancy services to over 100 small to medium sized firms on a regular basis, their clients are IFA’s, general insurance brokers and mortgage advisers regulated by the FSA.

The Role:The Compliance File Checker post, as mentioned above, largely focuses on client file audits for a wide range of business types/products. You will be supervised by a Senior Compliance Consultant, Technical Manager or Director who will routinely quality check file reviews/audits. As mentioned above, the focus is on compliance file checking, but will also include:

  • Adhering to core company procedures and standards when dealing with all customer accounts
  • Producing consistently high quality, thorough and technically accurate file audits. File audits will cover all business types and may include high risk areas such as defined benefit pension transfers, pension switches and esoteric product lines. File audits may also form part of external FCA reviews such as Section 166 (Skilled Person)
  • Have input to and develop file auditing standards
  • Completing accurate time keeping records for all client accounts using Outlook and Dynamics
  • Recording and storing all documentation in accordance with company standards using SharePoint
  • Occasionally input and author articles to the company newsletter

Experience/Skills Required:Our client is looking for someone who is Level 4 Qualified. Ideally you will have working knowledge of COBS, ICOBS and MCOB, but this is not essential.

Additional Information:The salary is c.£35,000. Whilst the role is predominantly WFH, there might be the occasional requirement to visit the office or indeed client offices, but this is not a regular event. There may also be flexibility required in terms of hours, whilst it is largely a 9am – 5pm role, sometimes this needs to be adjusted to cater for the needs of the business and customers.

Apply for Compliance File Checker

Internal Comms Manager

Ref: arc661

WFH - Permanent

To £60,000

  • Job Title/Location:Employee Communications Manager, WFH (initial 6 month FTC)
  • Salary:£50,000 - £60,000 + 20% bonus + pension to 13%
  • WFH:Can be based out of the London office or WFH with occasional office presence required
  • Requirements:Must have employee/internal communications experience in any sector, must be a good writer with evidence of stakeholder management
  • Role Snapshot:Plan, edit and write content for a range of internal communications, including email announcements, intranet articles, townhall invites and regular newsletters

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new lines of business. Within the Communications Team, the Employee Communications function helps to shape and develop the culture of the organisation, engaging with employees and positioning the business for greater success.

The Role:The position is open to cover a period of extended parental leave, but due to expansion both within this team and the business as a whole, there is potential for this role to be extended or possibly go permanent further down the line. This role sits within the Office of the CEO which includes the General Counsel, Finance and Technology teams, known as 'Corporate Enablers’. You will also provide internal comms support to the Workplace and Personal Financial Health business. Key responsibilities include:

  • Write and produce video content, animations, and other digital assets.
  • Keep abreast of industry best practice and highlight any relevant opportunities to management/stakeholders.
  • Actively utilise the company’s digital communications channels to support the priorities of the General Counsel, Finance and Technology teams to colleagues via the intranet, Yammer, on-site digital signage, webcasts and webchats.
  • Manage a programme of events including hosting webinars, webchats and other activities.
  • Draft other communications materials as required (for example briefing notes, talking points, presentations)
  • Build strong relationships with stakeholders and provide counsel on delivering messages for maximum impact and exposure.

Experience/Skills Required:Our client is looking for someone with solid employee/internal communications experience and ideally you would have had exposure to tools such as Sharepoint, Templafy and Poppulo. Excellent writing skills are important and the ability to create motion graphics/videos. Ideally you will also have a background that has included a good amount of stakeholder management at a senior executive level.

Additional Information:The salary is to £60,000 with an end of contract bonus of 20% (pro-rata’d). The pension contribution from the company is between 10% - 13% and as mentioned, there is a genuine chance that this role could extend, or go permanent - with the company expanding across the board there is also the possibility of moving internally if you have impressed.

Apply for Internal Comms Manager

Product Development Analyst

Ref: arc660

Surrey/WFH - Permanent

c.£25,000

  • Job Title/Location:Trainee Product Development Analyst, Surrey/WFH
  • Salary:c.£25,000 + bonus + pension + free parking + study development
  • WFH:Average working week is 2 days office, 3 days WFH
  • Requirements:Recent graduate, analytical thinker, inquisitive, a self-starter, an interest in Financial Services may help. Will also consider those with previous product development experience
  • Role Snapshot:Assisting in maintaining & developing our clients retail product portfolio, monitoring pricing & product changes throughout the mortgage and savings markets

Great career development opportunity

The Company:Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business.

The Role:This opening is a new role, expanding the team in an office of around 175 people. In addition to the product development and pricing/product change aspects mentioned above, the key responsibilities include:

  • Develop and maintain reporting systems to produce ad-hoc and regular reports on the performance of various products and services.
  • Conduct research to support recommendations for new products and services.
  • Facilitate the implementation and delivery of products to market liaising with various internal and external parties as required.
  • Assist in the development and approval of marketing materials to ensure that products and services are accurately and fairly described.
  • Understand the constraints and capabilities of our client's admin systems to ensure these are properly considered when developing products and services.
  • Review the product range on a regular basis to ensure that it is fully compliant.
  • Assist in the maintenance of the Product Development section of the Business Development Procedure Manual and other manuals as required.
  • Build and maintain relationships with third parties as required.
  • Develop and deliver internal training as required.

Skills / Experience Required:As mentioned above, for this Trainee Product Development Analyst role our client will consider recent graduates who are analytical thinkers, self-starters, inquisitive, willing to learn, good prioritisation skills. In addition, people with previous experience within product development will also be considered.

Additional Information:This is a great opportunity for career progression. Salary is c.£25,000 along with an annual bonus, good company benefits inc. pension, professional study sponsorship and free car parking.

Apply for Product Development Analyst

New Business Call Handler

Ref: arc296

Surrey/WFH - Permanent

To £23,600

  • Job Title/Location:New Business Call Handler, Surrey/WFH
  • Salary:£20,000 - £23,600 + bonus/overtime adds c.£1,000 - £1,500 + pension
  • WFH:Average working week is 2 days office, 3 days WFH. Initial training period is all office based
  • Requirements:Strong telephone based experience in any sector. Graduates also considered with some phones experience
  • Role Snapshot:Liaising with new/prospective customers, answering queries, promoting product benefits and about 20% of your time is admin based

The Company:Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business.

The Role:This opening is based around acting as the initial point of contact for prospective customers and intermediaries regarding the products and services offered by the company. You will deal with these calls, outlining the benefits of the relevant products and services, but without ‘selling or offering advice’. The focus is very much on providing information through 1stclass customer service – the main elements of the role are as follows:

  • Maintain an up to date knowledge of all products and services including ISA’s, Bonds, Mortgages, Trackers and Children’s Savings
  • Deal with telephone calls promptly, accurately and efficiently – 40 to 50 calls per day
  • Promote products and services, but without ‘selling’
  • Issue relevant literature, illustrations and application forms
  • Pro-actively follow up enquiries
  • Contact customers periodically regarding services and products
  • Carry out market research
  • Pro-actively call existing mortgage customers
  • Occasionally attend events and other functions to promote products and services

Hours – A rota system of Monday to Friday 8am - 6pm (working 7.5 hours between these times). Once a month you will do a half day on a Saturday (9am – 12pm) for which you get 1.5 x hourly rate. Initial training is office based, once competed you will work 2 days p/w in the office, 3 days p/w WFH.

Skills / Experience Required:As mentioned above, for this New Business Call Handler role our client will consider people who have strong telephone based experience and recent graduates who have at least some phones based experience under their belt. Good MS Office experience is required, along with an eye for detail and the ability to work accurately within a fast-paced environment.

Additional Information:This is a great opportunity for career progression. Salary is to £23,600 along with an annual bonus, overtime, good company benefits inc. pension, professional study sponsorship and free car parking. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500 on top of your basic salary + the other benefits.

Apply for New Business Call Handler

Customer Service Administrator

Ref: arc295

Surrey/WFH - Permanent

To £23,600

  • Job Title/Location:Customer Service Administrator, Surrey/WFH
  • Salary:To £23,600 + bonus/overtime adds c.£1,000 - £1,500 + pension
  • WFH:Average working week is 2 days office, 3 days WFH. During training period, all office based
  • Requirements:Experience dealing with complex queries, ideally within the Financial Services, Insurance or Banking sectors. Graduates with some customer service experience also considered
  • Role Snapshot:Dealing with queries from current customers (this is not a ‘sales’ type call handling role), regarding mortgage and investment/savings products. 40% of the role is admin based

A genuine mix of phones based customer service and administration - typically 3 days per week dealing with queries, 2 day per week focusing on administration

The Company:Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business.

The Role:These roles are open due to internal promotions – a great company to develop with long term. You will be joining the Customer Service teams now numbering c.25 staff. The focus is on servicing existing customers with their mortgage and savings/investment products. Initially you will get to grips with the administrative element of the role and gradually gain exposure to calls from brokers and customers. The teams split their week between admin days and calls days, alternating through the week. As a business, their focus is very much on providing first class customer service with a requirement that potential candidates can show a "Customer Comes First" focus. People regularly progress into our clients other specialist teams, so those that apply themselves can definitely progress within the business. The main elements of the role include:

  • Maintain an up to date knowledge of all products and services offered by the company
  • Dealing with customers on a daily basis, both over the phone and via email
  • Pro-actively following up enquiries via marketing and the website
  • Carrying out market research and analysis of results when necessary
  • Dealing with all general special tasks and projects that are customer related
  • Liaise with external suppliers and maintain business relations with third parties as required

Hours - a rota system of Monday to Friday 8am - 6pm (working 7.5 hours between these times). Also, a half-day one Saturday per month (9am – 12pm) for which you get 1.5 x hourly rate. The business has moved to a dynamic working model of 2 days in the office and 3 days WFH. Initial training is office based.

Skills / Experience Required:As mentioned above, for this Customer Service Administrator role our client will consider people who have dealt with complex customer queries or indeed have worked in phones based roles within Financial Services, Insurance or Banking sectors. Graduates also considered with some previous/recent customer services experience. Good MS Office experience is required, along with an eye for detail and the ability to work accurately within a fast-paced environment.

Additional Information:This is a great opportunity for career progression. Salary is to £23,600 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500 on top of your basic salary + the other benefits.

Apply for Customer Service Administrator

ESG Business Analyst

Ref: arc658

London/Surrey & WFH - Permanent

To £60,000 + c.10% bonus

  • Job Title/Location:ESG Business Analyst, Surrey or London/WFH
  • Salary:To £60,000 + average bonus of 10%
  • WFH:Flexible arrangement, average week of 1-2 days office (London or Surrey) & 3-4 days WFH
  • Requirements:A strong business analysis background, ideally within fund/asset management or Financial Services, but not key. Knowledge of ESG methodology an advantage, not a requirement
  • Role Snapshot:Analysing & capturing client requirements, providing client consultancy on those requirements & providing product development ideas based on client feedback/requests

The Company/Dept:This client is an important player in the fund management sector, producing innovative solutions/products that impact positively on both distributors and fund managers. Numerous office locations around the world with this role being based out of either their London or Surrey offices. The Product Team numbers around 40 people. Regarding Environmental, Social & Governance (ESG) issues, the Product Team works with clients in articulating their requirements for their ESG services, this is one of the most exciting and long-term developments in which our client aim to become a global leader.

The Role:The ESG Business Analyst post is a client facing role, working with product and development teams, delivering ESG products and services. Your main responsibilities will include:

  • Analysing & capturing client requirements through meetings, conference calls and emails.
  • Document client requirements thereby detailing the functionality, data and aesthetic aspects of the project in an agreed format.
  • Providing client consultancy regarding their requirements; offering suggestions for the best and most practical solutions to their requirements.
  • Handling service/module/product configuration tasks where applicable, e.g. factsheet template creation and styling.
  • Providing product development ideas based on client feedback and requests.
  • Supporting development, UX and Quality Assurance teams
  • Progress reporting for Product/Project Managers

Experience/Skills Required:For th ESG Business Analyst role, our client is looking for solid business analysis experience. A background in fund/asset management/Financial Services and previous exposure to ESG methodology would all be advantageous, but not requirements. Strong communication and relationship building skills are important and ideally you will have experience in product configuration and applications.

Additional Information:The salary is to £60,000 with an average bonus of around 10%. The team is expanding, the business doing extremely well and there are genuine opportunities to develop within the company. An exciting team to be a part of moving forward.

Apply for ESG Business Analyst

Project Scoping Manager

Ref: arc652

Surrey/WFH - Permanent

£50,000 - £55,000

  • Job Title/Location:Implementation Project Scoping Manager, Surrey & WFH
  • Salary:£negotiable + average bonus of 15% (£8,250) + pension contribution to 13% (£7,150)
  • WFH:Average week of 1 day office & 4 days WFH
  • Requirements:Solid DC pensions admin/technical experience
  • Role Snapshot:Scoping projects relating to client on-boarding and change requests, managing project pipeline, ensuring project resource is allocated before handing over to the project management team

If you have good, solid DC pensions experience, this is a fantastic chance to break into a more responsible, project led, implementation based role.

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The Implementation Team manages the on-boarding of new pension scheme clients and support existing client change requests.

The Role:This role covers the Intake and Discovery Phase for both client on-boarding and client driven change requests. You will liaise with Sales and Relationship Directors to manage the project pipeline, ascertain the scope of the project, ensuring project resource is allocated and then hand over the project to the project management team. Key responsibilities include:

  • Managing the Scoping Process for client projects to set deadlines
  • Managing the discovery phase of the project
  • Liaising with internal Directors to understand and manage the project pipeline
  • Allocating internal resources appropriately to achieve the project goals
  • Ensuring the smooth handover of responsibilities to the project management team
  • Liaising with internal and external stakeholders to ensure that client requirements are accurately captured
  • Attending all relevant internal meetings - project or otherwise
  • Identifying processes that could streamline the scoping time-line

Experience/Skills Required:For this Implementation Project Scoping Manager role, our clients no.1 priority is looking for someone with solid DC pension scheme experience. The bonus for our client would be finding someone who had previously had some projects exposure, some implementations experience, but solid DC experience is far and away the main consideration.

Additional Information:The salary is negotiable with an average bonus of around 15% (£8,250) and also a company pension contribution to 13% (£7,150). There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term as, whilst this is initially an FTC role, history suggests there is a strong chance that longer-term opportunities could well present themselves.

Apply for Project Scoping Manager

Assistant AML Quality Manager

Ref: arc656

Surrey/WFH - Permanent

To £40,000

  • Job Title/Location:Assistant AML Quality Manager, Surrey & WFH (12 month FTC)
  • Salary:To £40,000 + average bonus of 11% + pension contribution to 13%
  • WFH:Average week of 1 day office & 4 days WFH
  • Requirements:A solid AML background within Financial Services is key, any quality control within that would be viewed as a bonus
  • Role Snapshot:Responsible for the roll-out, ongoing governance and daily facilitation of a Quality Framework within our clients Financial Crime Hub.

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This area of the business is responsible for the verification of new and existing UK clients for Anti Money Laundering (AML) purposes, in addition to the performance of periodic reviews and investigation of PEP, sanction and adverse media screening alerts.

The Role:This Quality Framework is a new initiative within the business and the AML area is the first to install quality specialists, so this is a standalone role taking the place of a maternity leaver for 12 months, but given the expansion within the area, there are genuine permanent prospects. The Quality Framework will cover quality control and assurance of all anti-financial crime related activity and will involve working with the Independent Quality Control Team. The role covers a wide range of responsibilities including quality control/assurance checks, change management, supporting process improvement, identifying training requirements and the provision of management information. Key responsibilities include:

  • The ongoing development and roll-out of the Quality Framework, including supporting obtaining senior approval of the methodology
  • Expanding the framework and make relevant for all processes within the FCH
  • Performing quality control and quality assurance checks of processes
  • Providing feedback to individuals and team leaders on quality results
  • Work with the Process Trainer to develop training material
  • Identify continuous improvement opportunities, and work with delivery teams to implement changes
  • Form part of the function’s extended leadership team, contributing to ongoing strengthening activity

Experience/Skills Required:For this Assistant AML Quality Manager role, our client is looking for solid AML experience within Financial Services, a quality control background would be viewed as a bonus. Strong communication skills are key, as is finding someone who is a self-starter with good influencing skills.

Additional Information:The salary is to £40,000 with an average bonus of around 11% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Assistant AML Quality Manager

Customer Insights Strategist

Ref: arc655

London/WFH - Permanent

£50,000 - £60,000

  • Job Title/Location:Digital Customer Insights & Experience Strategist, London & WFH
  • Salary:To £60,000+ average bonus of 19% + pension contribution to 13%
  • WFH:Average week of 1 day office & 4 days WFH
  • Requirements:A business strategy and planning background would be perfect. Any practical research experience across a range of qualitative & quantitative research methodologies would be viewed as a bonus.
  • Role Snapshot:You will set the customer insight agenda, providing oversight of primary and secondary research activities, data analytics and customer data initiatives, market and competitor insight for proposition support

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This is a newly created team, the idea being to enable customers to make better financial decisions to build a better future. Ambitious plans are in place to become the best, scale provider of affordable and digitally led wealth management services.

The Role:As a Digital Customer Insights & Experience Strategist, you are the voice of the customer for our clients Global Digital Wealth and Rapid Product Development internal partners and represent the interests of their global private investors. You will set the customer insight agenda and provide oversight of primary and secondary research activities as mentioned above. This is very much a pivotal role in the development and optimisation of all propositions supported by the team. You will be expected to serve as a Consultant to advise internal and external partners on the best practices for customer experience, advise on the implementation of customer journey’s and champion both teams knowledgebase and experiences. In essence, when potential new products are being considered, it will be down to you and your team to consider how this might impact the business, what technology and strategies will need to be deployed, how will this product/initiative help to shape the landscape of the business over the next 3-5 years.

Experience/Skills Required:For this Digital Customer Insights & Experience Strategist role, our client is really looking for a business strategy and planning background, a lateral thinker, someone who can understand and explore problem statements. Any background in research would be viewed as a bonus. Again, any experience of conducting research activities within a retail, digital first environment would also be viewed as a bonus.

Additional Information:The salary is to £60,000 with an average bonus of around 19% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Customer Insights Strategist

HR and L&D Administrator

Ref: arc654

Surrey/WFH - Permanent

To £25,000

  • Job Title/Location:HR and Learning & Development Administrator, Surrey & WFH
  • Salary:To £25,000 + bonus + pension
  • WFH:Average week of 2 days office & 3 days WFH
  • Requirements:Recent administration experience, a genuine interest in HR/L&D as well as good MS Excel, communication and numeracy skills
  • Role Snapshot:Supporting the HR and L&D function with tasks relating to recruitment, induction, benefits, e-learning, invoices, professional study and other ad-hoc admin

The Company/Dept:Our well established clients head office numbers around 175 people and they are known for their innovative range of Financial Services products. In terms of team dynamic, there are two functions that work together as one department - the People (HR) side of things and then Learning & Development. There are 3 people working in HR/People (Director and two Advisors) and 2 working in L&D (Manager and Advisor). The team is expanding to bring someone in who can help both sides with administration. This is quite a fun, chatty team, so our client is looking for someone who fits well, loves to think outside the box and contribute.

The Role:The role can be split into three main sets of duties (HR/People, L&D and Joint), with the key responsibilities including:

  • Assist with the administration of recruitment, including scheduling and advertising.
  • To be responsible for conducting pre-employment checks, including checking documentation and certificates, referencing and credit checks.
  • Preparation and delivery of the company’s new starter induction plans.
  • Dealing with the new starter & leaver process + admin relating to staff resignations & retirements.
  • Assisting with the administration of company benefits and with the payroll process.
  • Booking courses and maintaining accurate training records
  • Issue and monitor online learning, assist with the production of learning materials and be responsible for the maintenance of all L&D systems
  • Organise and monitor payment of HR/L&D invoices.
  • Responsibility for the HR/L&D inbox and upkeep of the People/L&D intranet pages.
  • Liaise with external suppliers and maintain business relationships with third parties.

Experience/Skills Required:For this HR and Learning & Development Administrator role, our client is looking for good administration experience, a keen interest in HR/L&D, good MS Word/Excel skills along with strong communication and numeracy skills. Attention to detail and being a problem solver are good attributes to have in this role and an eagerness to study for the CIPD qualification if you do not already have that.

Additional Information:The salary is up to £25,000 with a healthy bonus and pension in addition. There are a number of other company benefits, including free car parking, that WFH flexibility alongside the opportunity to develop.

Apply for HR and L&D Administrator

Senior Project/Change Manager

Ref: arc651

Surrey/WFH - Permanent

£50,000 - £65,000

  • Job Title/Location:Senior Project/Change Manager, Surrey & WFH
  • Salary:£50,000 - £65,000 + average bonus of 15% + pension contribution to 13%
  • WFH:Average week of 1-2 days office & 3-4 days WFH
  • Requirements:Solid project management experience with a good amount of exposure to complex change programmes within Financial Services
  • Role Snapshot:Deliver a variety of exciting & challenging regulatory and corporate change initiatives across the organisation

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The UK Regulatory Change Team manages regulatory change resulting from new and large-scale changes in regulation initiated by regulators and authorities in the UK.

The Role:To deliver the initiatives mentioned in the snapshot above, you will work closely with all areas of those business teams that are supported by the Business Change Team including Product Development, Oversight, Legal, Customer Services, Investment Services, Investment Management, Sales and Distribution as well as the Asian and European Offices. In managing these projects, your responsibilities will include:

  • Working closely with the Sponsor, Accountable Executive and the project team on the end to end delivery of agreed change initiatives, managing and working with the project teams to represent a balanced view of all aspects of the delivery.
  • Identify stakeholder requirements, scope projects, produce detailed plans, provide management information as defined by the key stakeholders and report the status to senior stakeholders.
  • Sourcing and coordinating all resources involved to deliver those programmes of work.
  • Ensure an appropriate structure and controls are in place for all projects in the portfolio.
  • Identify and source cost effective solutions both internally and externally
  • Act as the main contact between internal & external clients, managing these relationships.
  • High level portfolio reporting to the relevant governance forums including progress against milestones, budget, risks and issues.
  • Provide quality assurance for projects within the portfolio to ensure effectiveness & efficiency

Experience/Skills Required:For this Senior Project/Change Manager role, our client is looking forproven project and change management experience, gained within Financial Services. It is important that you can prove you have the ability to manage large and complex change programmes. Strong presentation, verbal and written communication skills are key, and you should have experience of preparing papers for and presenting at Steering Committees and Board meetings.

Additional Information:The salary is £50,000 - £65,000 with an average bonus of around 15% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Senior Project/Change Manager

Corporate Actions Asst Manager

Ref: arc650

Surrey / WFH - Permanent

£34,000 - £38,000

  • Job Title/Location:Corporate Actions Assistant Manager, Surrey & WFH
  • Salary:£34,000 - £38,000 + average bonus of 11% + pension contribution to 13%
  • WFH:Average week split 50/50 between office and WFH
  • Requirements:Corporate actions experience and previous supervisory/team lead experience
  • Role Snapshot:Responsibility for brokerage regulatory reporting, drafting/ongoing ownership of departmental procedures, checking accuracy of all corporate actions/dividends

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This dept is responsible for asset servicing and the administration of brokerage holdings on their investment platform.

The Role:This role is open due to a recent internal promotion and that is a regular theme within the business. In addition to the regulatory reporting mentioned above, your remit also covers the migration of the Transaction Reporting process from another team and its ongoing management alongside other regulatory and control tasks. Key responsibilities will include:

  • Drafting of departmental procedures and ongoing ownership of those procedures
  • Ensuring that the team completes daily operational tasks in accordance with defined procedures
  • Checking accuracy of any corporate action and dividend input to the accounting system ensuring this is completed timely and accurately
  • Monitoring status of corporate actions events during their life cycle
  • Resolution of queries arising from corporate actions and escalating where necessary
  • Maintaining relationships and communication between corporate actions and stakeholders, both internal and external
  • Participation in key departmental projects including ownership of department led initiatives
  • Providing formal feedback on Market Broker/Custodian Performance and participation at service level meetings

Experience/Skills Required:For this Corporate Actions Assistant Manager role, our client is looking for solid corporate actions experience with coupled with some supervisory / team lead experience that has included some mentoring and/or training experience. You should be a self-starter, a strong communicator and our client would view it as a bonus if you had some experience working within projects.

Additional Information:The salary is negotiable with an average bonus of around 11% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Corporate Actions Asst Manager

Pensions Quality Reviewer

Ref: arc625

Surrey/WFH - Permanent

£34,000 - £36,000

  • Job Title/Location:Pensions Quality Reviewer, Surrey & WFH
  • Salary:£34,000 - £36,000, average bonus 11% + pension contribution to 13%
  • WFH:1-2 days office, 3-4 days WFH
  • Requirements: An experienced DC Pensions Administrator, any previous exposure to implementations and/or Corporate Actions would be ideal
  • Role snapshot: Quality reviewing a number of teams work, reconciling data, looking for trends/risks, very much a project based role

Ideal role for those with pensions admin experience who want to step up, take on more responsibility, work in a more varied role, but without management responsibility

The Company/Team:This is a major, well established Financial Services company, known in the industry for developing people. They have been expanding impressively over the last 2 years, both growing established teams whilst also developing new teams/functions and income streams. This is a small team of 3, but very much a standalone role as you will look after the quality control for a particular group of teams – these teams cover new accounts, transfers in & out, implementations & corporate actions, renewals, contributions and more.

The Role:You will report directly to the Manager of the UK Independent Quality Control team and will work closely with many of the Workplace Investing teams including the Technical & Compliance teams. This role will focus on the quality review of highly complex WI implementation and corporate action projects from inception to completion. You will help develop realistic, workable plans and time-lines alongside the implementations project teams.

You will also be responsible independently reviewing the analysis and evaluation of Asset Transfers and Data Transfer, and procedures related to the implementation of new and existing WI full service Group Contract & Trust based Plans. The role will also assist in the development of solutions to meet regulatory and business requirements for the implementations and corporate action team. In addition, the intention for this jobholder is to become a Subject Matter Expert (SME) in more than one team’s process and to conduct quality control reviews in other areas e.g. Implementations, Transfers or Retirements.

Experience/Skills Required:For the Pensions Quality Reviewer role, our client is looking for an established pensions administration background. Previous experience in areas such as implementations and/or corporate actions, would be really welcome. Someone with a quality mindset is also important – you don’t need to have a quality/checking background, just an inquisitive, self-sufficient personality.

Additional Information:The salary for this Pensions Quality Reviewer role is £34,000 - £36,000 with average bonus of 11% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility and great opportunities to develop further.

Apply for Pensions Quality Reviewer

Mortgage Administrator

Ref: arc408

Hedge End - Permanent

£22,000 - £24,000

  • Job Title/Location:Mortgage Administrator, Hedge End & WFH
  • Salary:£22,000 - £24,000
  • WFH:Split 50/50 between the office and WFH (will consider both full-time and part-time)
  • Requirements:Ideally you would have some mortgage, banking or Financial Services experience, but training is provided, so the base requirement is that you have solid office-based administration experience
  • Role Snapshot:Submitting mortgage applications & case managing to completion, supporting one Broker as well as the current job holder who is being promoted into a Mortgage Broker post

The Company/Team:You will be working for a Broker who is part of one of the leading brokerages on the South-Coast, long established and expanding at a steady pace. This is a fully employed role and would suit someone who is keen to work within mortgage administration long-term. The immediate team is made up of one Broker, the current job-holder who is being promoted into the teams 2nd Broker and then this new Administrator with the office consisting of additional Administrators and Advisors.

The Role:The opening is for a Mortgage Administrator to support one Broker, shortly two Brokers with all of the administration/support that comes from the business they write. There will also be some compliance responsibility, so therefore it is important this person has the ability to take on lots of product and regulatory information over the first few months. The initial main duties include:

  • Providing dedicated administrative support to a Mortgage Broker and shortly a 2nd Mortgage Broker.
  • Provide administration support for the mortgage application process and related protection products, from data input on the back-office system to completion.
  • Ensuring that all client information is stored on the relevant system and it is updated accurately and timely checking that all compliance requirements are met.
  • First point of contact for clients, lenders and conveyancers to ensure application process runs smoothly.
  • Providing an effective link between the client and the Brokers ensuring that both sides are kept up to date with all matters relating to the mortgage and related products.
  • Chase up lenders, clients and conveyancers as necessary and ensure updates are documented on the relevant system.
  • Issuing documents to clients where appropriate and within the agreed turnaround times.

Skills / Experience Required:For this Mortgage Administrator role, whilst ideally our client would like some previous mortgage, banking or Financial Services experience, they do provide training, so the base requirement is good, solid, office-based administration experience. You must be positive, professional, a self-starter with exceptional attention to detail.

Additional Information:The salary for this role is £22,000 – £24,000, hours being Monday to Friday, 9-5pm if full-time and the client is also open to the possibility of taking on someone on a part-time basis. The office is around a 15 minute walk from the nearest station, some parking is available at the office with other parking options within a 5 minute walk. There is also a discretionary bonus and a pension available.

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Transaction Reporting Manager

Ref: arc641

Surrey/WFH - Permanent

£45,000 - £55,000

  • Job Title/Location:Transaction Reporting Manager, Surrey & WFH
  • Salary:£negotiable, average bonus 15% (c.£8,000) + pension contribution to 13% (c.£7,000)
  • WFH:Average week of 2-3 days office, 2-3 days WFH
  • Requirements:UK transaction reporting experience & a broad knowledge of applicable regulation (MiFID II)
  • Role Snapshot:Take on overall responsibility for brokerage regulatory reporting, including the migration of the Transaction Reporting process from another team & it’s ongoing management

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started in 2020. The Brokerage Operations Dept is responsible for asset servicing and the administration of Brokerage holdings on their Retail Investment Platform. There are three broad functional areas - Trade Operations, Corporate Actions and Regulatory & Control.

The Role:The role forms part of our clients Brokerage Operations senior management team and covers a range of regulatory and control tasks in addition to the regulatory reporting and migrating another teams Transaction Reporting process mentioned above. Key responsibilities include:

  • Ensuring correct and timely submission of FASL transaction reporting to the FCA via UnaVista, including regular reconciliation of data on internal systems and held by the regulator
  • Owning regulatory reporting issues and their resolution, including effective communication with relevant teams and stakeholders
  • Actively raising awareness of Transaction Reporting across the Brokerage Hub and wider Operations department and encourage consideration of potential impact of other processes across Operations & Technology
  • Liaising with the Compliance Team re breaches and regulatory matters
  • Identifying risks, implementing and testing controls and ensure full documentation in the RCSA
  • Own the regulatory change backlog and work closely with the TR Transformation SME to ensure all changes in regulation and/or systems are correctly assessed, and the outcomes align with relevant regulatory reporting requirements

Experience/Skills Required:For this Transaction Reporting Manager role, our client is looking for knowledge of regulatory requirements set by regulatory bodies such as the FCA, particularly UK Transaction Reporting. A broad knowledge of applicable regulation (MiFID II) and knowledge of asset classes such as Equities, Fixed Income, ETFs, Investment Trusts would natrually be an advantage, but transaction reporting is the maor requirement. A strong sense of customer service runs throughout the business, so this is a requirement as is a focus on risk mitigation and ideally some basic project management skills.

Additional Information:The salary is negotiable with an average bonus of 15% (c.£8,000) and company pension contribution to 13% (c.£7,000). There is an excellent benefits package, WFH flexibility (need to be in the office 1-2 days per week) and great opportunities to develop further.

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Comms & Engagement Manager

Ref: arc649

City/Surrey/WFH - Permanent

c.£50,000

  • Job Title/Location:Communications & Engagement Manager, City/Surrey & WFH
  • Salary:c.£50,000 + average bonus of 15% (£7,500) + pension contribution to 13% (£6,500)
  • WFH:Average week of 1 day office (either City or Surrey), 4 days WFH
  • Requirements:Experience of delivering engaging, cross-channel marketing activity in a global, European, or multi-country context with a focus on digital & direct marketing, within Financial Services
  • Role Snapshot:Develop & deliver the end to end marketing strategy, defining standard member engagement and communications collateral, developing content to support the strategy

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This team supports our clients International Retirement Savings Plan (IRSP) business, comprising of c.50 clients with $1B of assets, looking to engage those pension scheme members and drive take-up of additional products/services.

The Role:As well as delivering the marketing activity mentioned above, you will be tasked with measuring outcomes and satisfaction with the teams offering, supporting continuous improvements. You will partly be measured by how you increase client and member satisfaction, drive greater member engagement and loyalty and ensure better financial outcomes. Key responsibilities will include:

  • To develop & deliver a customer relationship marketing programme through a premium member engagement experience. Working with multi-disciplinary internal/external teams, you will be responsible for agreed IRSP B2B, B2C and B2B2C campaigns
  • To review & enhance member engagement and communication journeys, managing the customer experience. Specifically, delivering relevant and compelling communication through connected multichannel journeys, across all brand touchpoints
  • You will play an integral role in enhancing the IRSP proposition and bringing product development initiates to market, with a focus on digitisation and new product development best practice
  • You will also be developing country specific content as needed as per local market needs, trends and regulations
  • You will work closely with the cross border commercial teams to develop standard sales and marketing material for prospective clients

Experience/Skills Required:For this Communications & Engagement Manager role, our client is looking for experience of delivering engaging, cross-channel marketing activity in a global, European, or multi-country context with a focus on digital & direct marketing, within Financial Services. A second language (Dutch, French, German or Italian), would be useful although not a requirement.

Additional Information:The salary is c.£50,000 with an average bonus of around 15% (£7,500) and also a company pension contribution to 13% (£6,500). There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

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Propositions Marketing Manager

Ref: arc648

City/Surrey/WFH - Permanent

c.£65,000

  • Job Title/Location:Propositions Senior Marketing Manager, City/Surrey & WFH
  • Salary:c.£65,000 + average bonus of 19% (£12,000) + pension contribution to 13% (£8,500)
  • WFH:Average week of 1 day office (either City or Surrey), 4 days WFH
  • Requirements:Propositions marketing and pensions experience
  • Role Snapshot:Plan, develop & own market communications strategies for new & enhanced propositions to B2B clients and B2C pension scheme members

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This part of the business is responsible for growing assets in the UK, Germany, Japan, Hong Kong and various offshore territories, specifically their DC pensions markets, through the development and distribution of both full service and investment only DC products.

The Role:This team partners and consults with clients to develop and deliver retirement and holistic financial wellness communication strategies that meet client objectives, advance the employee value proposition and contribute to employee behaviour change through increased engagement. This Propositions Senior Marketing Manager will join the Global Communications & Engagement Team to help develop & deliver the integrated marketing plans as mentioned above. Key responsibilities will include:

  • Work closely with Central Marketing, Propositions and Product colleagues to understand the offering and associated member journeys focusing on common end investor experience
  • Define and agree rollover and crossover plans with stakeholders that connect the propositions to their intended audiences
  • Deliver against agreed the KPI framework and targets utilising suitable evaluation and measurement metrics
  • Oversee the effective delivery and implementation of the plans and ensure the successful transition from launch to BAU
  • Utilise the marketing mix for maximum impact including Martech, always on campaign activity, web, social media, advertising, and product collateral
  • Manage direct and indirect resource and budget to ensure all communications are delivered on time and to budget

Experience/Skills Required:For this Propositions Senior Marketing Manager role, our client is looking for solid propositions marketing experience, a background that has included some time spent in the pensions industry and ideally a mix of B2B and B2C experience.

Additional Information:The salary is c.£65,000 with an average bonus of around 19% (£12,000) and also a company pension contribution to 13% (£8,500). There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

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Transitions Asst Manager

Ref: arc646

Surrey/WFH - Permanent

£35,000 - £40,000

  • Job Title/Location:Scheme Transitions Assistant Manager, Surrey & WFH
  • Salary:£35,000 - £40,000+ average bonus of 11% (£4,400) + pension contribution to 13% (£5,200)
  • WFH:Average week 1 day office, 4 days WFH after an initial 2 week training period on-site
  • Requirements:A Financial Services or Pensions admin/operations background, strong with MS Excel, strong numerically
  • Role Snapshot:Working on scheme transition projects, moving large lump sums off of/into our clients platform

Great opening for a Pensions Administrator/Technician who wants to move into more of a project management role – each scheme transition is viewed as an independent project and after training this would be an autonomous role

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The Transitions team is responsible for planning, overseeing and moving assets internally and externally to ensure that new pension schemes e.g. Stakeholder and Group Personal Pension Plans are established in agreed timescales as well as in respect to corporate actions for pre-existing schemes.

TheRole:The Assistant Manager should ensure that transitions & corporate action projects meet company quality, efficiency and product definitions. The focus of this role is to plan and execute transition projects on our clients platform with a focus on minimising risk/costs. This person is responsible for all the services being delivered to the client during the transition and will co-ordinate with the appropriate departments as well as with external stakeholders to ensure successful project delivery. Key responsibilities will include:

  • Interface with client and/or internal stakeholders to solve problems and resolve outstanding issues relating to plan administration or any company products/services.
  • Assist client and project teams in understanding the transition process and company procedures.
  • Establish and follow detailed procedures for the administration of the plan with all impacted areas
  • Provide accurate and detailed pre- and post- transition reports.
  • Interact with the appropriate members of Admin and Financial Operations to ensure that robust controls are established.
  • Provide KPIs, project overviews and attend client calls to support Sales/Relationship teams.
  • Continually monitor the effectiveness of the procedures and processes, with the aim of improving efficiency and enhancing risk controls
  • Demonstrate strong presentation and interpersonal skills

Experience/Skills Required:For this Scheme Transitions role, our client is looking for a pensions or Financial Services operations/admin background, solid MS Excel skills and strong numeracy skills. Communication skills are important, as is the ability/confidence to work autonomously after training.

Additional Information:The salary is £35,000 - £40,000 with an average bonus of around 11% (£4,400) and also a company pension contribution to 13% (£5,200). There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Transitions Asst Manager

B2B Marketing Manager

Ref: arc645

Surrey/WFH - Permanent

c.£50,000

  • Job Title/Location:B2B Marketing Manager, Surrey & WFH
  • Salary:c.£50,000 + average bonus of 15% (£7,500) + pension contribution to 13% (£6,500)
  • WFH:Average week 1-2 days office, 3-4 days WFH
  • Requirements:Solid campaign management experience and a background in the pensions industry
  • Role Snapshot:Develop & deliver integrated marketing plans which support UK business goals

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This part of the business is responsible for growing assets in the UK, Germany, Japan, Hong Kong and various offshore territories, specifically their DC pensions markets, through the development and distribution of both full service and investment only DC products.

The Role:This team partners and consults with clients to develop and deliver retirement and holistic financial wellness communication strategies that meet client objectives, advance the employee value proposition and contribute to employee behaviour change through increased engagement. This Marketing Manager will join the Core Engagement Team to help develop & deliver the integrated marketing plans as mentioned above. Key responsibilities will include:

  • Deliver campaign plans to position the business as a market leader in Workplace Investing (WI)
  • Create market awareness on our client’s approach to diversity & inclusion, financial wellness and sustainable investing to clients, consultants, trustees, and the wider market
  • Deliver a programme of thought leadership, placed articles, conferences, speaker slots and industry awards to raise the presence and positioning of the WI business
  • Plan and execute regular drumbeat communications including service and product enhancements and regulatory updates
  • Utilise the marketing mix for maximum impact and cut through to include, where appropriate, email, web, social media, DM, events, advertising, and product collateral
  • Work with colleagues internally and agencies externally to ensure effective communications are delivered on time and to brief
  • Ensure marketing programmes and materials meet all compliance and regulatory requirements and treat customers fairly

Experience/Skills Required:For this B2B Marketing Manager role, our client is looking for solid experience in delivering marketing campaigns and a background in the pensions industry. Experience of delivering briefs and propositions, especially for digital channels used for B2B communications would be very useful.

Additional Information:The salary is c.£50,000 with an average bonus of around 15% (£7,500) and also a company pension contribution to 13% (£6,500). There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for B2B Marketing Manager

Product Owner

Ref: arc644

Surrey/WFH - Contract

£55,000 - £60,000

  • Job Title/Location:Product Owner/Propositions Manager, Surrey & WFH (6 month contract)
  • Salary:To £60,000 + end of contract bonus 25% pro rata’d + pension contribution to 13%
  • WFH:Average week 1-2 days office, 3-4 days WFH
  • Requirements:An experienced product owner, also solid experience in change. Any background in investments and customer journey would be viewed as a bonus
  • Role Snapshot:Manage & support the creation of customer propositions, tools & best in class experiences to help build customer satisfaction/loyalty & increase existing customer value

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This part of the business supports the investment needs of more than one million customers, both personal investors and DC/Workplace corporate business. The area has ambitious growth plans with the goal of becoming a leader in retirement solutions.

The Role:The role requires you to manage and support the creation of customer propositions, investment solutions, tools and best in class personal experiences across all on/off line channels that build and improve customer satisfaction & customer loyalty, increase the value of existing customers, help win more customers, reduce costs and increase efficiency. You will achieve this through various delivery programmes, through continuous improvement or through the role of Product Owner. Key responsibilities will include:

  • Work as a Product Owner within the Continuous Improvement programme, to manage a backlog within a particular scope, deliver useful change for customers, keep stakeholders up to date and matrix manage a remote team
  • Support programmes of work such as the migration of corporates and trust onto a new investment platform as an SME for the personal investing channel
  • Work with the Proposition & Customer Experience Team to define the core end investor proposition and create tailored customer value propositions and best in class personal experiences.
  • Support proposition and customer tasks for specific activities such as target audiences, behavioural segments, product areas and projects with a focus on the proposition, customer experience / engagement, journeys and service model.
  • Collaborate effectively with the central teams (digital, client services etc.) teams to ensure both strategic and tactical changes are aligned to end investor requirements. Act as a point of review.

Experience/Skills Required:Our client is looking for an experienced product owner with solid change experience. Any background in investments and customer journey would be viewed as a bonus. Experience in Agile methodology would also be ideal as would a background in digital propositions.

Additional Information:The salary is £55,000 - £60,000 with an end of contract bonus of 25% pro-rata’d and also a company pension contribution to 13%. Whilst this role is to initially cover an extended paternity leave, with so much expansion going on, there is always a good chance of something more permanent becoming available.

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Project Manager

Ref: arc611

Surrey/WFH - Permanent

c.£50,000

  • Job Title/Location:Project Manager, Surrey/WFH
  • Salary:£negotiable + average bonus c.15% (£7,500) + pension contribution to 13% (c.£6,500)
  • WFH:Average working week of 1-2 days office, 3-4 days WFH
  • Requirements:Experience in running projects is our clients no.1 requirement and this must have been within Financial Services/Banking
  • Role Snapshot:Design project plans, assist/project manage corporate action & implementation process & procedures, managing clients through the whole implementation process

The Company/Team:This company has a great reputation for developing people within Financial Services and they are going through a sustained period of expansion, which started in 2020. This team looks after a number of projects for corporate pension clients, scoping the client requirements and designing a project plan in consultation with internal/external stakeholders.

The Role:This Project Manager role is based around project managing and implementing an arrangement for pension schemes. This can range from a scheme on-boarding to any additional services for the end members. This will entail regular meetings with the client and checking progress of the project(s) and work-streams. The role also focuses on the delivery of departmental services including Single Sign-on web integration, Payroll Deduction and Changes to investment strategies etc. Key responsibilities include:

  • Design the project plan and agree deliverables with the internal and external teams
  • Assist & project manage the corporate action and implementation process and procedures.
  • Develop, monitor and update an implementation project plan throughout the process.
  • Assist client in understanding the process and procedures.
  • Consult with direct reporting Manager/appropriate parties on issues requiring attention or decision-making.
  • Establish/follow detailed on-going procedures for the administration of the plan with all impacted areas (Client Management, Financial Operations, Pension Service Centre, Communications).
  • Effectively manage the client by communicating in a timely fashion any issues that could impact the conversion schedule or result in a change of procedures.
  • Initiate and participate in the process improvement initiative.
  • Work with Technology to identify, analyse, sponsor, and install any needed systems enhancements.

Experience/Skills Required:For this Project Manager role, you must have experience in running projects within either Financial Services or Banking. This role is set up for someone who is keen to develop their career whilst taking on more responsibility.

Additional Information:The salary is negotiable with an average bonus of c.15% (c.£7,500) and a company pension contribution to 13% (£6,500). There is an excellent benefits package and genuine chances to progress within a company well known for developing people.

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Investment Trades Administrator

Ref: arc643

Surrey/WFH - Permanent

£27,000 - £29,000

  • Job Title/Location:Investment Trades Administrator, Surrey & WFH
  • Salary:£27,000 - £29,000, average bonus 7.5% + pension contribution to 13%
  • WFH:Average week split 50/50 between office and WFH
  • Requirements:Either previous brokerage/reconciliations experience or an admin background within Financial Services/Banking and desire to work in investments and study for the IOC/IMC
  • Role Snapshot:Performing some of the checks in our clients Trade Operations Team, validating entries in the Books & Records system, assisting with the settlement process

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The Trade Operations Team are responsible for identifying and monitoring open and executed orders through the lifecycle of a trade. This involves ensuring best execution and timely settlement of all Brokerage trades.

The Role:This role is responsible for monitoring and overseeing all work items applicable to their asset universe, as well as taking full day to day BAU ownership of the function reporting into the Trade Operations Manager. The role also focuses on performing some of the checks in Trade Operations Area including validating entries as mentioned above, providing support and learning and covering other aspects of the role as detailed below. Key responsibilities include:

  • Assisting with the Order reconciliation and Trade resolution processes.
  • Assisting with the CREST matching/settlement of trades.
  • Helping the team with the settlement process.
  • Reviewing open purchases and sales.
  • Assisting with deal corrections, non-STP execution monitoring and assisting with trade amendments.
  • Transaction reporting and query management.
  • Assisting with MI production.

The team work on shifts, mainly 7am – 3pm and one day in six you would do 1.30pm – 9.30pm (the later shift always being WFH)

Experience/Skills Required:Our client is looking for either someone with a brokerage/reconciliations background, with a willingness to study for the IOC or IMC. Alternatively, someone from other areas of Financial Services/Banking with an admin/technical background who is a quick learner and genuinely interested in the world of investments. In addition, you should be strong with Excel, Word & Outlook, with very good attention to detail, able to work effectively during pressure periods prioritising multiple tasks with the ability to demonstrate a flexible work approach.

Additional Information:The salary is £27,000 - £29,000 with an average bonus of 7.5% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility (need to be in the office around 50% of the time) and great opportunities to develop further.

Apply for Investment Trades Administrator

Change Programme Manager

Ref: arc642

Surrey/WFH - Permanent

£80,000 - £95,000

  • Job Title/Location:Business Change Programme Manager, Surrey & WFH
  • Salary:£80,000 - £95,000, average bonus 26% + pension contribution to 13%
  • WFH:Average week of 1-2 days office, 3-4 days WFH
  • Requirements:Experience of delivering large, complex change projects with a multi £m budget within Financial Services, ideally with experience in an investment or advisory business
  • Role Snapshot:Supporting the Platform Director with running the change portfolio, determining the relevant organisational areas that should be involved, defining the programme structure

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The Business change team supports a range of programmes at a strategic level for both corporate and personal financial services business. The team manages multiple programmes of change for both of these areas and their Client Experience function.

The Role:The purpose of this Programme Manager role is to support a range of programmes at a strategic level, to provide programme / project management to deliver the strategic change programmes co-ordinating resources across all teams required to support change, driving projects and programmes, resolving issues, managing risks and ensuring that changes are successfully implemented into the business. Project management will be required for both driving continuous improvement changes and larger projects delivery. Key responsibilities include:

  • Defining and embedding project & programme management processes and standards within the programme, and making sure projects comply with company-wide standards
  • Ensuring all stakeholders are aligned and bought into the programme
  • Providing services such as planning, scheduling, quality management, resourcing, risk assessment & project/ programme reporting
  • Supporting portfolio prioritisation of change by ensuring timely presentation to senior stakeholders to agree the order of project delivery
  • Facilitating programme decision-making, by establishing and building relationships with colleagues to facilitate the achievement of programme/ project goals
  • Providing an independent perspective on the programme, ensuring that what is being done is right for the programme’s objectives, rather than just for a workstream or particular stakeholder
  • Team management in a direct & matrix style whilst developing the more junior team members

Experience/Skills Required:Our client is looking for experience of delivering large, complex change projects with a multi £m budget within Financial Services, ideally with experience in an investment or advisory business. You should have experience of PRINCE2, Waterfall and/or Agile. Excellent communication/stakeholder management skills are a must and you should have experience in process modelling, workshop facilitation and business analysis.

Additional Information:The salary is £80,000 - £95,000 with an average bonus of 26% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility (need to be in the office 1-2 days per week) and great opportunities to develop further.

Apply for Change Programme Manager

Global Team Manager

Ref: arc640

Surrey/WFH - Permanent

£45,000 - £50,000

Job Title/Location: Global Team Manager, Surrey & WFH

Salary: £45,000 - £50,0000, average bonus 15% + pension contribution to 13%

WFH: Average week of 1-2 days office, 3-4 days WFH

Requirements: Solid people management experience within Financial Services/Banking, the ability to nurture talent & the desire to better yourself, taking on study for the IOC qualification if you do not already have it

Role Snapshot: Leading and nurturing a team of 15, split across two locations (3 based overseas), giving the individuals clear career paths and training programmes

The Company/Dept: For a number of years now, this company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started in 2020. This Global Pricing Team is a processing team that is responsible for bulk dealing of trades, fund pricing and onboarding numerous funds across several platforms.

The Role: The Manager ensures daily pricing cycles are completed by the team members across the product range. You will have oversight on the team’s day-to-day progress, activities, and you will help professional development of each team member. You will liaise with interdependent departments, coordinate resources within the team for team-wide and firm-wide projects, and you will also keep senior management up to date on daily developments. Key responsibilities include:

Manage and support the team to ensure daily pricing cycles are completed and deadlines are met

Understand the end-to-end process and system dependencies with interdependent departments for timely completion of tasks

Proactively identify & implement effective solutions to operational challenges, and escalate as required

Maintain and improve service, procedures, processes and relationships to ensure consistency of delivery by the team

Work with senior management on cross-functional assignments

Identify, manage and escalate risk issues within own and related functions

Actively listen and act upon the team’s needs, while fostering an environment for collaboration

Support the development and continuous learning of team members and ensure knowledge is passed on in the team

Experience/Skills Required: For this Global Pricing Manager role, our client seeks a solid background in people management, an ability to nurture individuals with clear career paths and to be able to quickly understand the teams end to end technical processes. You should have a background in Financial Services/Banking, be numerate, strong with MS Excel and be keen to study for the IOC qualification if you do not already have that.

Additional Information: The salary is £45,000 - £50,000 with an average bonus of 15% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility (need to be in the office 1-2 days per week) and great opportunities to develop further.

Apply for Global Team Manager

Wealth Relationship Manager

Ref: arc639

London/WFH - Permanent

£55,000 - £60,000

  • Job Title/Location:Relationship Manager, London & WFH
  • Salary:£55,000 - £60,000, average bonus 15% + pension contribution to 13%
  • WFH:Average week of 1-2 days office, 3-4 days WFH. One week in seven, you will do a full week in the office.
  • Requirements:Sales experience within Financial Services/Banking is essential, experience of working within a wealth business would be an advantage and you must be Level 4 Qualified
  • Role Snapshot:Support, guide, retain & develop a portfolio of investors in our clients wealth business with assets over £250k. Develop new potential investors via referrals and build deep, lasting relationships. You will take on a book of 2,500 clients

The Company/Dept:For a number of years this company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started in 2020. This department offers an execution-only investment service for investors with large and complex portfolios. Lasting client relationships are developed through a combination of web/ telephony and face to face interaction. This is a rapidly expanding part of the business, hence the need for two additional RM’s now and another two or three in the Summer.

The Role:Wealth Relationship Managers are responsible for pro-actively supporting, guiding, retaining and developing a portfolio of investors within the wealth business with assets over £250k. In addition to growing assets under management from this group of investors, the RM is also required to identify and develop potential new investors through referrals and by supporting any sales campaigns that the business runs. In addition, you will support new customers that have joined the company through the Business Development Team.

Investor relationships are actively managed through communications such as in and outbound calls, pro-active emails, face to face meetings and personal consultations on portfolio planning and asset allocation. You will provide direction and guidance to new wealth investors and actively utilise asset gathering tools to uncover client assets, helping to drive new client business. Risk management is of huge importance, so you are expected to be aware of and follow all company policies, procedures and regulatory requirements, e.g. Treating Customers Fairly.

Experience/Skills Required:For these Relationship Manager roles you should have proven Financial Services sales and service experience, ideally from working within a wealth business and you must be Level 4 Qualified, most of the team are Level 6 or 7. Understanding risk management and working within a compliant environment is also important. Ideally you will already hold the IMC or be prepared to study.

Additional Information:The salary is £55,000 - £60,000 with an average bonus of 15% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility (need to be in the City office 1-2 days per week) and great opportunities to develop further.

Apply for Wealth Relationship Manager

Technology Business Analyst

Ref: arc637

Surrey/WFH - Permanent

£60,000 - £70,000

  • Job Title/Location:Technology Business Analyst, Surrey & WFH
  • Salary:£60,000 - £70,000, average bonus 15% + pension contribution to 13%
  • WFH:Average working week of 1 day office, 4 days WFH
  • Requirements:A business analysis background with software/technology delivery experience. Any Financial Services/Banking and regulatory experience a bonus
  • Role Snapshot:Role will focus on the regulatory and mandatory portfolio covering our clients core business channels. Projects will cover areas such as failed governance, cyber security and future change initiatives.

The Company/Dept:For a number of years now, this company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started in 2020. This department is charged with developing several business channels, taking on responsibility for supporting & delivering a portfolio of projects that cover regulatory and business driven initiatives. The technology team uses an agile model for project delivery across the portfolio and is geographically split across the UK, Europe, India and China.

The Role:In this role you will focus on the regulatory and mandatory portfolio covering all of our clients core business channels. The successful candidate will be able to grasp complex business issues and understand the technical implications associated with business requirements. You will be expected to interact with all levels of the business community, seeking approval from all project stakeholders. As mentioned above, there will be a wide range of projects coming through, examples being as a result of failed governance, cyber security projects and a number of change initiatives based around regulation. Key responsibilities will include:

  • Capture and clarify business requirements through a range of analysis techniques
  • Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business, tracking these across multiple systems and associated teams
  • Acting as a proxy customer with the development teams, facilitating open communication between the customer & development team
  • Manage changes to business requirements as the project progresses
  • Collaborate with development teams across multiple locations and countries

Experience/Skills Required:For this Technology Business Analyst role, our client is looking for a strong business analysis background that has involved some kind of software/technology delivery experience and familiarity with an Agile environment. Any previous Cloud exposure would be advantageous, as would previous Financial Services/Banking experience and a regulatory background, but these are not essential requirements.

Additional Information:The salary is £60,000 - £70,000 with an average bonus of 15% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility (need to be in the Surrey office 1 day per week) and great opportunities to develop further.

Apply for Technology Business Analyst

Senior Data Privacy Manager

Ref: arc636

Surrey/WFH - Permanent

£75,000 - £80,000

  • Job Title/Location:Senior Data Privacy Manager, Surrey & WFH
  • Salary:£75,000 - £80,000, average bonus 19% (c.£15,000) + pension contribution to 13% (c.£10,000)
  • WFH:Average working week of 1-2 days office, 3-4 days WFH
  • Requirements:Strong compliance experience (enquiring, reviewing & ability to challenge), good understanding of Data Privacy/Protection legislation, ideally an understanding of Privacy arrangements in the APAC region
  • Role Snapshot:Ensuring that a number of entities within the business maintain compliance with Data Privacy/Protection laws, providing practical advice to the business, making recommendations on how to manage any associated risk

The Company/Team:For a number of years now, this company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started in 2020. This team is a 2ndline of defence function and provides consultancy and advisory services to the business on a global basis.

The Role:This is a role that will see you provide lead regional support for their APAC jurisdictions and assist the business with developing procedures, controls and protocols relating to the data privacy/protection risks of the company within APAC and topics of coverage that this role leads on. Other key responsibilities include:

  • Investigate and respond to any supervisory authority enquiries in partnership with jurisdictional DP partners on data privacy/protection issues.
  • Provide advice and guidance to the business areas by pro-active support and involvement in business projects and respond to day to day queries on data privacy/protection issues.
  • Conduct regulation horizon analysis, as it relates to Privacy matters.
  • Contribute to the international data transfer requirements for the company.
  • Support and guide on any Data Privacy/protection related monitoring carried out by Compliance, Audit, Quality Control or Information Security teams.
  • Maintain and further develop relevant departmental procedures and standards
  • Contribute to the quarterly & annual MI, with specific responsibility for International Data Transfers, Reg Horizon process and regional activities

Experience/Skills Required:For this Senior Data Privacy Manager role, our client is looking for strong compliance experience (enquiring, reviewing & ability to challenge), good understanding of Data Privacy/Protection legislation and ideally an understanding of Privacy arrangements in the APAC region. Organisational, analytical and communication skills are also important.

Additional Information:The salary is £75,000 - £80,000 with an average bonus of 19% (c.£15,000) and company pension contribution to 13% (c.£10,000). There is an excellent benefits package, WFH flexibility and an industry-wide reputation as being an employer that develops people and provides real long-term opportunities.

Apply for Senior Data Privacy Manager

Paraplanner

Ref: arc635

West Sussex - Permanent

£35,000 - £45,000

  • Job Title/Location:Paraplanner, West Sussex/WFH
  • Salary:£35,000 - £45,000 plus c.£2,000 bonus
  • WFH:Role initially office based, eventually 3 days office & 2 days WFH
  • Requirements:A Diploma qualified Paraplanner, someone keen on developing themselves towards chartered status
  • Role Snapshot:Product research, calculations, report writing, investment research as part of the client review process, involvement in client meetings

Great option for a Paraplanner who wants to work for a really supportive Director, someone who has a history of developing people and who has put together a professional, vibrant team.

The Company/Team:Our client is a fully independent, chartered wealth management business and well respected on the South Coast. Looking to expand the business beyond the current 30-35 employees and this team has a history of people developing into Chartered Paraplanners or Advisors.

The Role:This post is part of a team supporting 8-10 Advisors with the main focus being on investment and pensions business. Your responsibilities will include:

  • Carrying out research on investment products, and calculations in relation to Investment Bond surrenders, Pension contributions and inheritance tax planning mitigation.
  • Product research/report writing & preparing the recommendation report for sign off by the adviser.
  • Deliver client research and reports using Intelligent Office to manage workflow.
  • Carrying out investment research as part of the client review process, including selecting funds to build portfolio’s, managing the asset allocation within a portfolio and working off a ‘Best Advice List’ of funds.
  • Sitting in on client meetings and/or liaise with clients directly to assist the advisor as required.
  • Professional development is encouraged and support given to cover the cost of exam sittings and the learning material.

Experience/Skills Required:For this Paraplanner role, you must have paraplanning experience and be Diploma qualified. Previous use of software such as Intelligent Office, Dynamic Planner, O&M and Cashflow planning software would be helpful, as would familiarity with using investment platforms (Fidelity, AJ Bell, Aegon, Aviva and Elevate), but all this can be learnt by the right candidate.

Additional Information:The salary is £35,000 - £45,000 with a bonus c.£2,000 + pension scheme, 22 days holiday + 8 bank holidays and an additional day for your birthday, Group Income Protection and a staff discount scheme.

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Facilities Management Support

Ref: arc631

Surrey/WFH - Permanent

£35,000 - £40,000

  • Job Title/Location:Facilities Management Coordinator, Surrey/WFH
  • Salary:negotiable, with average bonus 11% (c.£4,500) + pension contribution to 13% (c.£5,200)
  • WFH:4 days office based, 1 day WFH
  • Requirements:Experience in facilities management, a passion for the highest standards of customer service
  • Role Snapshot:Assist in the delivery of services inc. maintenance & engineering, cleaning, catering, moves & changes, staff transport, postal services and more. Coordinating around 60-70 people within these functions

The Company/Team:This is a major, well established Financial Services company, known in the industry for developing people. They have been expanding impressively over the last 2 years, both growing established teams whilst also developing new teams/functions and income streams. This team build, operate and manage flexible, efficient, safe, environmentally friendly and cost-effective workplaces. They provide services such as real estate planning, design & construction, engineering, security and travel besides others.

The Role:The Facilities Management Coordinator role supports the Senior Corporate Services Manager with the delivery of the services mentioned above and more, with your responsibilities including:

  • Manage the Reception/Front of House team - the immediate focus for this role is in managing this team of 3 people, looking at how the function can be improved and modernised, then implementing those changes
  • Answering general queries in a prompt, accurate and efficient manner
  • Communicate effectively with building/facilities users at all levels
  • Financial administration (raising orders, ensuring appropriate quotes are obtained, checking and coding invoices), monitoring budgets and renewing standing orders
  • Monitor staff transport utilisation and daily cleaning of the site, assisting with supplier performance management
  • Assisting Company Health and Safety Officer with system updates, arranging statutory evacuation drills etc.
  • Assist with arrangements for letting of residential accommodation properties
  • Whilst primarily Surrey based, you will also help provide the same services in their other offices in London, Kent and Hampshire

Experience/Skills Required:For the Facilities Management Coordinator role, our client is looking for a background in facilities/office management and a passion for the provision of the highest standards of customer service with a proven track record in delivering excellence. You should be well organised, possess excellent written and verbal communication skills, be responsive and possess an ability to solve problems.

Additional Information:The salary for this Facilities Management Coordinator role is negotiable, with an average bonus of 11% (c.£4,500) and company pension contribution to 13% (c.£5,200). There is an excellent benefits package, WFH flexibility and great opportunities to develop further.

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Customer Journey Designer

Ref: arc634

WFH - Permanent

£65,000 - £70,000

  • Job Title/Location:Digital Customer Journey Designer, WFH
  • Salary:£65,000 - £70,000, average bonus 15% (c.£10,000) + pension contribution to 13% (c.£8,500)
  • WFH:Role can be worked remotely from anywhere in the UK
  • Requirement Priorities:Previous customer journey experience, owning & delivering projects, previous governance exposure
  • Role Snapshot:Hugely varied role, main remit being enhancing & maintaining several digital retirement tools. Within that are customer journey projects, governance, stakeholder presentations, business analysis and more

The Company/Team:For a number of years now, this company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started in 2020. This team provides research and reporting tools for customers, members and advisors which help them decide what to invest in and in turn monitor the performance of their investments. These are primarily digital tools and include factsheets, illustrations and tools such as Investment Finder.

The Role:This is an expanding, highly technical team and this role is part of that expansion. Reporting to an Associate Director you will be responsible for the enhancement and maintenance of a number of digital Retirement Tools.

For existing tools, you will own the tool enhancements backlog to drive improvements, as well as work with internal stakeholders and partners to identify and prioritise enhancements while ensuring the tool remains appropriate for our customers, members and advisers. You will be responsible for identifying changes, ensuring changes are tested, gaining agreement to changes and then champion the change through the appropriate change process (Continuous Improvement, Content Management or Project change).

For new tools, you will be responsible for the entire process - from idea through delivery working with and using key SMEs and partners to deliver new tools. You will act as the single point of contact and SME for the tool and will work closely with compliance, digital, proposition, multi-asset, technology and model developers to ensure that all aspects of the tools are suitable for customers, members and advisers.

Experience/Skills Required:For this Digital Customer Journey Designer role, our client will look at people from a number of backgrounds. A strong preference is for someone from a Customer Journey background as you will be a major player in developing and implementing customer journey’s. You should be able to deal with governance requirements, had experience in presenting to stakeholders and be able to adjust to quickly in order to liaise effectively with technical teams/colleagues. Attitude, energy and drive are other traits our client will be looking for.

Additional Information:The salary is £65,000 - £70,000 with an average bonus of 15% (c.£10,000) and company pension contribution to 13% (c.£8,500). There is an excellent benefits package, WFH flexibility (can be anywhere in the UK) and great opportunities to develop further.

Apply for Customer Journey Designer

Business Finance Manager

Ref: arc633

London/Surrey/WFH - Permanent

£70,000 - £80,000

  • Job Title/Location:Senior Business Finance Manager, Surrey or London & WFH
  • Salary:£70,000 - £80,000, average bonus 19% (c.£15,000) + pension contribution to 13% (c.£10,000)
  • WFH:1-2 days office based, 3-4 days WFH
  • Requirements:Qualified accountant, experience of producing information for senior decision makers within an international business, at least 2 years post-qualified
  • Role Snapshot:Preparing & reviewing management/board reports & presentations, delivering business finance services inc. budgeting & forecasting, assisting with forecast process strategy

The Company/Team:This is a major Financial Services company, known in the industry for developing people. They have been expanding impressively over the last 2 years, both growing established teams whilst also developing new teams/functions and income streams. This team is responsible for providing financial support, analysis, forecasting and insight to senior management and that is on a global basis.

The Role:This role supports three specific business channels and their support functions by providing high quality financial insight and challenge in alignment with the high level objectives and principles of their CFO Group. The role assists in the preparation of accurate and timely management information in the form of reports, presentations and analysis, which is then able to support effective decision making at senior management team and Executive Committee level. Key responsibilities include:

  • Assist in the preparation and review of management / Board reports and presentations. This will include arranging appropriate review meetings and liaison with teams in the shared services centre in India to ensure the management accounts are complete, timely, accurate and use up to date allocations.
  • Own the finance relationship with key stakeholders across the business, providing financial insight, guidance and challenge to stakeholders in support of decision making.
  • Assist in the Strategy and quarterly rolling forecast processes, providing robust and credible analysis, working to tight deadlines and challenging business case assumptions as required.
  • Ensure regular, high quality forecasts are provided for sales, revenues, direct costs, headcount and in-bound and out-bound recharges. Review of actuals vs forecasts, especially where budgets are “shared” across a number of locations.
  • Assist with prioritising the workload of the extended finance team based in India, while taking ownership for specific deliverables in order to maximise the team’s ability to deliver.

Experience/Skills Required:Our client is looking for a qualified Accountant with at least 2 years post-qualification experience. You should have experience in dealing directly with, and producing information for, senior decision makers, ideally within an international business with matrix responsibilities into people and teams based in other locations. A background in understanding and interpreting financial information to provide a commercial, big-picture overview would be really useful.

Additional Information:The salary for this role is £70,000 - £80,000, with an average bonus of 19% (c.£15,000) and company pension contribution to 13% (c.£10,000). There is an excellent benefits package, WFH flexibility and great opportunities to develop further.

Apply for Business Finance Manager

Programme Manager

Ref: arc630

WFH - Permanent

£65,000 - £75,000

  • Job Title/Location:Programme Manager (12 month FTC), WFH
  • Salary:£65,000 - £75,000, end of FTC bonus 30%-35% + pension contribution to 13%
  • WFH:Largely WFH, occasional meetings in the South-East
  • Requirements:A Programme Manager with experience of independently delivering projects and making presentations to senior level execs/committee’s/boards etc
  • Role Snapshot:Run a change programme to implement change for a Bermuda entity to comply with new legislation. Large-scale corporate structure projects, lots of analysis, dealing with colleagues in Luxembourg, Dublin and Bermuda

The Company/Team:This is a major, well established Financial Services company, known in the industry for developing people. They have been expanding impressively over the last 2 years, both growing established teams whilst also developing new teams/functions and income streams. The team formulates solutions to complex business problems which may involve organisational changes, branding changes, technology and operational changes.

The Role:The role involves establishing the ‘to be’ state for company culture using a variety of internal inputs and external perspectives. You will carry out an analysis of the ‘as-is’ state of the organisational culture, assessing these against company values & behaviours, determining where gaps exist whilst targeting concrete actions and goals that will deliver the ‘desired state’. Key responsibilities include delivering cultural review activities, coordinating a dynamic cross functional group of contributors and external suppliers and effective management of the cultural review including steercos, working groups, KPIs and reporting. You will analyse data to drive meaningful conclusions and action plans as well as produce and deliver compelling presentations and other communications.

Experience/Skills Required:For the Programme Manager role, our client requires a strong programme management background, someone who has independently delivered projects in the past and has presented to senior level execs/boards/committee’s etc.

Additional Information:The salary for this Programme Manager role is £65,000 - £75,000 with an end of contract bonus of 30% - 35% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility and great opportunities to develop further.

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Pension Benefits Administrator

Ref: arc534

Surrey/WFH - Permanent

c.£25,000 + £2,500 bonus

  • Job Title/Location:Pension Benefits Administrator (12 month FTC), Surrey & WFH
  • Salary:c.£25,000 + set bonus of 10% + pension contribution to 13%
  • WFH:2 days office, 3 days WFH after initial 2-3 week office based training period
  • Requirements:Administrative experience within Financial Services, ideally with some pensions/benefits experience, but this is not essential
  • Role Snapshot:Processing all transfer elements within SIPP pensions (drawdowns, cash transfers in/out, re-registration in/out, benefit calculations & payment, death & divorce cases)

Superb opportunity for people with or without pensions experience to work on a vital project within a major business with a very strong chance of the role going permanent. If you knuckle down at this company, things will happen for you

The Company/Team:This is a major, well established Financial Services company, known in the industry for developing people. They have been expanding impressively over the last 2 years, both growing established teams whilst also developing new teams/functions and income streams. A good deal of their business comes in the shape of large, corporate pension schemes and SIPP’s play a key and increasingly prominent role in the direction of the company, with this area being one of the fastest growing areas of the business.

The Role:These posts are based within an area responsible for processing all transfer elements within SIPP pensions, this includes drawdowns, cash transfers in/out, re-registration in/out, benefit calculations & payment as well as death/divorce cases.In this particular role you will facilitate payments from customers pensions and this will need extreme attention to detail as there is a real risk of errors resulting in financial loss. Key responsibilities include:

  • Ensuring a timely, pro-active and high-quality service to clients of the Retail SIPP including updates to procedures through close liaison with several internal teams
  • Making payments to customers from their pensions
  • Being aware of and abiding by HMRC regulations and limits
  • Keeping client facing teams aware of progress being made and dealing with any escalations
  • Provide and collate information for regulatory reporting
  • Work efficiently to ensure a significant contribution to your team’s target on a daily basis

Experience/Skills Required:SIPP administration experience is naturally a preference for this role, but serious consideration will be given to people with solid DB or DC pensions experience as well as people moving into pensions from other areas of Financial Services who can show they are quick learners, can use initiative, are numerate and good communicators. Accuracy and good organisation skills are also required.

Additional Information:The salary for this Pension Benefits Administrator role is c.£25,000 with a set end of contract bonus of 10% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility and great opportunities to develop further.

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Business Manager

Ref: arc629

Surrey/WFH - Permanent

c.£50,000 + c.£7,500 bonus

  • Job Title/Location:Business Manager, Surrey/WFH
  • Salary:c.£50,000, average bonus 15% + pension contribution to 13%
  • WFH:1-2 days per week in the office, 3-4 days WFH
  • Requirements:Strong understanding of business process & controls with proven experience in business operations in a change environment, all within Financial Services/Banking
  • Role Snapshot:A global role whereby you would support two areas of the business with cost & headcount management, communications, meeting organisation and data analysis

The Company/Team:This is a major, well established Financial Services company, known in the industry for developing people. They have been expanding impressively over the last 2 years, both growing established teams whilst also developing new teams/functions and income streams. This team provides central support for the global Workplace and Personal Financial Health and Investing Solutions and Services divisions working closely with the CEO, Senior Leadership Team, and the respective channel business managers.

The Role:The team this role sits within are responsible for data analysis, production of Quarterly Business Reviews, facilitating governance meetings, preparation of board reports and general senior leadership team support. The purpose of this role is to support the Senior Business Manager with the effective management of the global WPFH and ISS business, specifically supporting cost & headcount management, communications, meeting organisation, data analysis and general administration activities. You will take responsibility for production of inputs and coordination of key governance meetings including Executive Committees, sub-committees and Board reports. Key responsibilities include:

  • Provide support to the Senior Business Manager and coordinate the execution of day today business management responsibilities with a focus on supporting three global teams
  • Provide support to the Senior Business Manager with day to day cost and headcount reconciliations, and the quarterly rolling forecast process
  • Provide Lead PMO support, with oversight of Clarity timekeeping activities and OBS reviews, including adherence to EPDO governance framework
  • Produce and coordinate data and MI to inform key business decisions
  • Provide regular updates on UK Business activities to a variety of audiences including reporting on change management delivery performance

Experience/Skills Required:For the Business Manager role, our client requires a strong understanding of business process and controls with proven experience in business operations or change management environment within the financial services industry. You should have experience of budget and/or headcount forecasting, with strong analytical and problem solving skills. You should be proficient in MS Office and data analysis applications, including PowerBI, Excel, PowerPoint and SharePoint etc.

Additional Information:The salary for this Business Manager role is c.£50,000 with average bonus of 15% (c.£7,500) and company pension contribution to 13% (£6,500). There is an excellent benefits package, WFH flexibility and great opportunities to develop further.

Apply for Business Manager

Employee Benefits Administrator

Ref: arc494

SW London - Permanent

£25,000 - £27,000

  • Job Title/Location:Employee Benefits Administrator, London (WFH 2-3 days per week)
  • Salary:£25,000 - £27,000 + bonus + study support
  • Requirement Priorities:Looking for solid, professional administration experience in any sector
  • Role Snapshot:Employee Benefits admin for an extensive range of corporate clients, lots of provider & client liaison, group risk & healthcare scheme renewals

This is a rare opportunity for someone outside of Financial Services to break into a long-established Wealth Management business with a successful employee benefits arm. Both sides of the business currently expanding and there is an excellent dynamic within the team. Great chance to break into Financial Services and grow.

The Company:Our client is a wealth management business with 15 people, now expanding to 19 with this role and a need for a Paraplanner, IFA Administrator and an EB Consultant. Great group of people to work with, excellent dynamic within the office.

The Role:This role will expose you to every element of the administration lifecycle, covering GPP’s, Group Life, Group Income Protection, Group Critical Illness and DB/DC Transfers. The main responsibilities include:

  • Day to day administration of corporate clients
  • Performing associated administrative requirements of dealing with new joiners/leavers of multiple benefit schemes
  • Liaising with clients in a professional and courteous manner
  • Communicating with providers on a regular basis to ensure schemes are kept up to date
  • Renewals of group risk and healthcare schemes
  • Monthly pension submissions via provider websites
  • Payroll assessments for auto-enrolment using provider software
  • Assisting with auto-enrolment projects
  • Dealing with general enquiries from both corporate clients and their employees

Skills/Experience Required:For this Employee Benefits Administrator role, our client is looking for solid administration experience in any sector. You must be professional with excellent written and verbal communication skills, good attention to detail with the ability to work unsupervised and to tight deadlines.

Additional Information:Salary for the Employee Benefits Administrator role is up £25,000 - £27,000 + bonus, pension scheme, PMI, Vitality & Wellbeing programme and Health Cashplan, along with that study support. Hours Mon-Fri, 8.45am - 5.30pm.

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Mortgage Administrator

Ref: arc433

SW London - Permanent

£32,000 - £38,000

  • Job Title/Location:Mortgage Administrator, West London
  • Salary:£32,000 - £38,000 + average bonus c.£3,000 - £4,000
  • Requirements:3+ years’ experience in submitting mortgage applications/case managing
  • Role Snapshot:Managing HNW mortgage applications through to completion, liaising with Lenders, Providers & Solicitors, playing a key role within an expanding/professional team

The Company:This prominent mortgage brokerage generates extremely healthy volumes of business and the case values are also high. They have been operating over 10 years, have built an enviable reputation and are looking to expand the team through 2021/2022.

The Role:This role is made for someone who has the experience, but maybe wants to be better appreciated, wants to be part of a really professional team that have been making a name for themselves and winning numerous awards the last few years. This is all about ensuring the client’s expectations are managed throughout the process and their outcome is a positive experience. The key tasks include:

  • Communicate and establish courteous relationships with clients
  • Manage all mortgage cases from submission to offer, exchange and completion
  • Liaise with Insurance Providers, Clients, Lenders, Solicitors, Surveyors and GP Surgeries, dealing with their queries concerning Mortgage, Life & General Insurance applications
  • Getting suitable terms for clients from Providers
  • Ensuring that all the required case documentation is forwarded to the Life Insurance Providers, Lenders and Solicitors

Skills / Experience Required:Our client is looking for people with solid mortgage administration experience within a brokerage. Experience in submitting applications and chasing through to completion is absolutely vital. A strong work ethic is key - this brokerage produces excellent levels of business, so therefore strong verbal and written communication skills are really important, as is attention to detail and being a team player.

Additional Information:The salary is £32,000 to £38,000 with bonus in addition. Hours are on a rolling monthly rota (8.30am – 4.30pm, 9am – 5pm and 10am – 6pm) but can be built around the individual.

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Paraplanner

Ref: arc509

London - Permanent

£45,000 - £50,000

  • Job Title/Location:Paraplanner, London/WFH (2-3 days p/w WFH & remainder office based)
  • Salary:£45,000 - £50,000 + bonus, pension & study support
  • Requirements:Must have at least 1-2 years paraplanning experience
  • Role Snapshot:Prepare for client meetings/analyse their circumstances, research & prepare suitability letters
  • Our Insight:Lovely team, really nice dynamic within the office, varied role within an established & expanding IFA business where people can progress

The Company:Our client is a well-established IFA firm with 17 people in the office currently, soon to be 20 and this expansion includes this requirement for a Paraplanner as well as an additional Employee Benefits Account Executive, an EB Administrator and an IFA Administrator. Our client specialises in advising creative professionals as well as forward-thinking business owners and companies.

The Role:This role will expose you to every area of a Paraplanner remit within the private client arm of the business. The main responsibilities include:

  • Preparing for client meetings, including checking that all compliance documents are present.
  • Analysing client’s circumstances, portfolios and objectives.
  • Preparing technically accurate and compliant suitability letters.
  • Undertaking research in relation to different products and investments (using FE Analytics).
  • Undertaking calculations of client’s various pension allowances.
  • Ensuring appropriate data is accurately recorded on the back-office system (AdviserOffice).
  • You will be providing a high level of technical and administrative support to the advisers, while maintaining an excellent level of customer service to clients.

Skills/Experience Required:For this Paraplanner role, you must have previously worked as a Paraplanner within a fast-paced IFA/Wealth Management practice. We are looking for a technically competent, career-Paraplanner with high analytical capability and good communication skills. You should be Level 4 diploma qualified or working towards Chartered status.

Additional Information:Salary for the Paraplanner role is £45,000 - £50,000 plus bonus, pension scheme, PMI, Vitality & Wellbeing programme and Health Cashplan, along with that study support. Hours Mon-Fri, 8.45am - 5.30pm.

Apply for Paraplanner

Senior Product Manager

Ref: arc574/5

WFH - Permanent

£60,000 - £65,000

  • Job Title/Location:Senior Pension Product Manager, Surrey/WFH (one perm role, one 12 month FTC)
  • Salary:£60,000 - £65,000, average bonus 15% + pension contribution to 13%
  • WFH:Only required in the Surrey office 1-2 days per month, the FTC can be largely WFH
  • Requirements:Regulatory policy experience for the perm post within pensions or investments. For the FTC role, client will look at product management, pensions policy and pensions regulatory experience
  • Role Snapshot:Responsible for managing/developing pension products, leading change projects (largely regulatory). The FTC post is more internal regulatory change/product enhancements based

The Company/Team:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started in 2020. This team of 5 is responsible for product management and implementation across their pension product suite.

The Role:In this Senior Pension Product Manager role you will work within an established team with the main purpose being to ensure that you are offering the best possible products to members. This will include constantly keeping aware of competitor products and what is being offered in the market, ensuring that new products are aligned with new regulatory or legislative changes, to lead a number of change projects and work directly with business stakeholders to deliver value to clients and customers. Your main responsibilities will include:

  • Work with the business channels to understand customer requirements as they relate to the products you are responsible for, ensuring these are carried through to development
  • Work with the functional teams within the business to understand their requirements and factor these into current and future development
  • Form a good understanding of competitor products identifying points of differentiation and using this to inform development and positioning of our products
  • Provide competitive insight to the sales and marketing teams to help them differentiate the company in the marketplace
  • Developing and maintaining market leading, competitive and compliant products and services

Experience/Skills Required:For the perm Senior Pension Product Manager role, you will need to have a regulatory policy background within either pensions or investments, possibly a pensions/investment consultancy background. For the FTC post, our client is looking for product management experience, possibly pensions policy or pensions regulatory experience. Any experience in change projects would also be favourable.

Additional Information:The salary is £60,000 - £65,000 with some flexibility possible. Average bonus of 15% and a company pension contribution to 13%. There is an excellent benefits package, WFH flexibility (on average 2 days p/m in the office) and great opportunities to develop further.

Apply for Senior Product Manager

Business Finance Specialist

Ref: arc457

London/WFH - Permanent

£30,000 - £36,000

  • Job Title/Location:Business Funding Specialist, London/WFH
  • Salary:£30,000 - £36,000 + bonus to £10,000
  • WFH:Training completed in the office close to Liverpool Street, with flex for some WFH thereafter
  • Requirement Priorities:A background in business finance
  • Role Snapshot:NO OUTBOUND CALLS – Taking companies through the process of gaining funding for their business, ensuring customers understand the products available and that they are kept updated through the process

The Company:Our client is a high profile, Fin Tech business that is looking to expand.They have some hugelytalented people under the guidance of a dynamic, high profile management team that are helping to deliver their mission to provide the most user-friendly and transparent access for UK small business to SME Finance.

The Role:This team now numbers 6 people (the focus is on getting this team to double figures initially). They are the “face of our client’s business” dealing specifically with large or complicated funding requests, ongoing sales and customer service support to drive customer conversion rates and assisting with lender relationship management. You will deal with both incoming calls/contacts and also call customers who have been referred by the major banks, so there are absolutely NO COLD CALLS involved. You will take these clients through a simple online application over the phone and then, as Lenders become interested in the customers business/request, you will manage their relationship with the Lender. Your key responsibilities include:

  • Completing applications and processing through to lenders
  • Outbound calling to customers to guide them through the documentation needed to support their funding application
  • Maintaining accurate information within our clients CRM system
  • Working closely with the Lender Team to keep up to date with all the finance solutions available
  • Monitoring inbound email channels, responding where appropriate or channelling queries to the correct responder(s)

Skills / Experience Required:Our client is looking for a background in business finance with proven experience of working to and hitting KPI’s/targets. They are looking for someone keen to learn and progress within the business, strong communication skills and self-confidence are really important attributes as is drive, enthusiasm, a strong work ethic and positive ‘can do’ attitude.

Additional Information:The salary for this Business Finance Specialist role is £30,000 - £35,000 + 25 days holiday and a pension scheme available. Bonus of up to £10,000 is achievable and currently being achieved within the team. For us the focus should be on enjoying the role, doing a really good job and looking to grow with the business and in turn increase earnings and responsibilities.

Apply for Business Finance Specialist

Corporate Actions Manager

Ref: arc610

Surrey/WFH - Permanent

£50,000 - £60,000

  • Job Title/Location:Corporate Actions Manager, Surrey/WFH
  • Salary:£negotiable + average bonus c.15% (£9,000) + pension contribution to 13% (c.£7,800)
  • WFH:Average working week of 1-2 days office, 3-4 days WFH
  • Requirements:Previous corporate actions experience within an asset management environment
  • Role Snapshot:In addition to typical managerial responsibilities re training, appraisals etc, this role will see you assisting with the definition of the Corporate Actions support model and once the Brokerage proposition goes 'live’, take on full BAU ownership of the function

The Company/Team:This company has a great reputation for developing people within Financial Services and they are going through a sustained period of expansion, which started in 2020.This is a function containing some 220 people spread across Europe, North Africa and the Far East, processing 240 corporate action events per month as well as pricing 10,500 securities and settling 3,500 trades every day. A busy and supportive working environment. This part of the function numbers a team of 6 that would report into you and the work split is around 70% technical/30% management & escalation.

The Role:This role will focus on performing some of the checks in the Corporate Actions group including validating entries in the Books and Records system, providing support, guidance and direction to the Analysts/Senior Analysts in the team as well as assisting the Head of Brokerage Operations in people and team development. Your key responsibilities include:

  • Reviewing corporate action scenarios to be tested on the Investment Platform, and the execution of these tests
  • Reviewing departmental procedures and the ongoing ownership of those procedures
  • Supporting continued Operational Readiness within Corporate Actions
  • Providing Industry Experience and best in class direction
  • Initiation and monitoring of notifications to Clients including Advisers and subsequent Instructions to their Market Broker/Custodian
  • Act as an escalation point in respect of queries arising from the Corporate Actions Team and escalating where necessary
  • Help oversee the team’s Custody reconciliation breaks resultant from corporate actions of dividend activity, both cash and stock, ensuring timely and accurate resolution
  • Participation in key departmental projects including ownership of department led initiatives

Experience/Skills Required:For this Corporate Actions Manager role, you must have proven corporate actions experience with asset management - this should include previous exposure to Corporate Actions processing, knowledge of CREST and previously working with Custodians.

Additional Information:The salary is negotiable with an average bonus of c.15% (c.£9,000) and a company pension contribution to 13% (£7,800). There is an excellent benefits package and genuine chances to progress within a company well known for developing people.

Apply for Corporate Actions Manager

Complaints Investigator

Ref: arc470

Surrey/WFH - Permanent

£26,000 - £30,000

  • Job Title:Complaints Investigator
  • Salary:£negotiable + bonus average of 7.5% (c.£2,100) + pension to 13% (c.£3,900)
  • Location:Surrey (WFH flexibility – likely 2 days office, 3 days WFH)
  • Requirements:Must have complaints investigation experience
  • Role Snapshot:Investigate, resolve & respond to complaints, liaising with clients & Financial Advisors
  • Client:Respected employer, known for developing staff, genuine career prospects

The Company:Our client is a leading player in Financial Services, employing over 5,000 people, managing £150billion+ worldwide and known for their training and development of staff.

The Role:You will be responsible for investigating, resolving and responding to complaints which could carry a financial, regulatory or reputational implication for the business. The role is client facing so you will be expected to liaise with clients, IFA’s and third parties as well as internal stakeholders. Your core responsibilities include:

  • Deal with all complaint cases and communicate effectively with clients over the phone and in writing in a friendly, empathetic and professional way
  • Use effective questioning to fully understand the nature of a complaint
  • Fully explore complaints, identify errors and resolve them to the satisfaction of all parties.
  • Capture all details and progress of a complaint in a structured manner
  • Work efficiently to ensure a significant contribution in reducing the stock of complaints or keeping the volumes at an acceptable level
  • Identify and suggest ways to improve the customer experience, customer service and complaint handling
  • Maintain regulatory knowledge and competencies and escalate matters that have regulatory / reputational / financial risk

Skills/Experience Required:For this Complaints Investigator role, you should already have some complaints investigation experience within any sector. Excellent organisation skills are essential, and you need to be a problem solver with keen analytical skills, good interpersonal skills and the ability to influence and negotiate at all levels.

Additional Information:Salary for the Complaints Investigator role is negotiable with bonus adding on average 7.5% (c.£2,100) and a pension contribution from the company to 13% (£3,900). There is free parking available, you are encouraged to take advantage of the professional studies support package and there is ongoing training available. A great company to develop a career with long-term.

Apply for Complaints Investigator

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  • Darren recruited me for my current position as a Communications Officer. Immediately he proved himself to be communicative, empathetic and focussed.

    He could relate to my concerns as a jobseeker, promptly returning calls and emails, even if there was nothing new to share. When I had to leave the UK for an emergency, he was very understanding and worked with the client to reschedule my interview.

    Darren also provided excellent advice on interview preparation, which was instrumental in helping me land the job.

    CANDIDATE - A Communications Specialist

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    CLIENT - Manager, Flex Consulting & Administration, Enrich Reward

    Had asked ARC to help recruit a Flex Team Administrator

  • ARC have been one of our preferred recruitment agents since 2006 and Darren has always been very diligent in finding the right candidates. His knowledge of the FS industry is invaluable and this together with his determination to find the perfect person, makes the whole recruitment process less onerous.

    CLIENT - Head of Marketing & Administration @ a financial technology company

    ARC have placed several research and software development professionals since 2006

  • Highly professional with excellent market knowledge. Recommended

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  • Darren is by far the best recruitment consultant I have ever worked with. Was always on hand to answer my questions honestly and efficiently whilst being approachable and friendly. I cannot recommend Darren highly enough for anyone seeking a recruiter who will listen to your requirements and deliver.

    CANDIDATE - A Marketing Comms Exec

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  • Darren helped me to secure a position with a leading life assurer in Surrey. What most impressed me was his simple yet extremely effective approach throughout, including interview preparation, answering questions and also providing me with helpful advice. Thank you once again Darren, you are very good at your job.

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  • Darren is always professional to deal with. He knows his market, is knowledgeable about the industry, finds the right person for the right job and makes it look easy. He keeps in touch over the years and doesnt put any pressure on. I would recommend Darren to anyone looking to recruit in Financial Services.

    CLIENT - Sales Support Manager, Scottish Equitable (ARC also helped as a Candidate)

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  • I would not hesitate to recommend someone to Darren at ARC for their recruitment requirements. His knowledge and expertise sets him aside from the rest and he treats each case with care and enthusiasm. Whenever anyone asks if I know anyone I always suggest they contact Darren to help them

    CANDIDATE - who later recruited IFA Admin staff as a client through ARC

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  • Darren kept me informed with every step of the process; providing excellent advice in preparation for interviews, and was attentive after the job interviews. In the end he guided me with the negotiations and I got the job and could not be happier. Highly recommended

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  • Darren is an excellent recruiter who intuitively knows the requirements of both client and candidate and is able to match them up accordingly. He kept me informed over the course of the process and was always on hand to answer any additional queries I had

    CANDIDATE - A Pensions Associate Consultant looking for an analytical role in 2012

    Accepted role as an Analyst for a pensions provider in Surrey

  • Darren was exceptional from the start of the recruitment process to it's conclusion. I was always kept informed, and when I needed guidance on particular issues, Darren's professional approach was invaluable. I would recommend his services withouth hesitation

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  • Darren contacted me about a software development opportunity at F&TRC and helped me secure the position. He maintained a friendly but professional attitude throughout the process which made him very easy to speak openly to. His communication was excellent and I would not hesitate to recommend Darren to others.

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  • Thank you so much for being so helpful and very quick in helping me find a job. Darren has made sure he has kept in contact making sure he communicates to me about an y upcoming job. I was actually lucky for the first job that he put me forward for, i was successful and will be starting next week. I am so grateful for people like Darren as it makes looking for a job in this time so easy and less stressful. I would recommend ARC and Darren highly and have already passed his details over to friends looking for work

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  • Darren has been a great help in finding me a new position. He has kept me informed throughout the whole process and was always on hand to answer any questions or queries I had.

    I would highly recommend Darren, especially to any underwriters out there who are considering looking for a new role.

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  • I recently worked with Darren during my recruitment process.It was a pleasure to work with him, he was very helpful, responsive to all my questions and was able to quickly and effectively resolve all the issues I had.He proved very supportive throughout which resulted in me getting the job. I highly recommend him as an excellent consultant, Darren provided a consistent and trustworthy service, gaining a good understanding of my needs and objectives and worked professionally to assist me in achieving them.

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  • Having dealt with numerous Recruitment Agencies over the last six months, Darren was a breath of fresh air. Friendly yet professional, helpful and really made an effort to ensure I was fully aware of the role and company before and during the interview process. Can't recommend Darren and ARC highly enough.

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  • I have experience with using different employment agencies and none are comparable to the service that Darren Snell provided, all communication was prompt, he actually cared about whether i got the job or not, provided all information (with more than enough time for preparation) I needed and gave me tips to help me be successful in applying for the role. He was always available any time I called and i greatly appreciate his services and would recommend anyone seeking employment to request him.

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  • ARC Consulting have changed my career for the better in more ways than one, through their impressive eye for talent and selection of oppurtunities that suit the candidate. I have gone from an intern to full member of staff in three months, thanks to their ongoing support. The opppurtunities afforded to me have been amazing from start to finish, and now I'm settling into to a rewarding job with fantastic future prospects.

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  • Arc have not only come to our rescue once, but twice! We have been incredibly impressed with the swift service provided and the level of candidates put forward. Finding suitable employees in our sector (Financial Planning) in our rural area can be very tough; but Darren and his team delivered. We also felt reassured that Arc were in constant contact with us and were able to update us and our candidates with accurate information all the way through the recruitment process. As and when we recruit in the future, we will certainly turn to Arc.

    CLIENT - Only Chartered IFA business in Rutland

    Asked ARC to find a Paraplanner and Trainee Paraplanner for their remote location

  • Darren was very helpful throughout the recruitment process. From giving me a detailed toolkit that brought me up to speed on my prospective employer, to giving me sartorial advice for interview day. I can honestly say Darren's dedicated service put me at an advantage and was a major reason why I'm now employed in one of the top investment management firms in the country.

    CANDIDATE - Had moved back to the South-East, looking for a role with long-term opportunities

    Accepted a role that mixes complaints investigations with technical query resolution

  • I have never had a recruiter so invested in your personal goals and your ideal salary! Darren absolutely smashed it, provided me with the perfect role, he had so much patience, he is attentive and he guided me through every single step! Best recruiter I've had and the best best best company to go with if you're serious about finding your perfect role! Darren is a credit to the company!

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  • I had the best possible interview experience thanks to Darren. He's been very helpful, always responding immediately to my questions. He made sure I was properly prepared for the interview, shared his insight and experience about the company, provided me with all the necessary information, including detailed travel logistics! Thanks to Darren, I had the confidence to walk through the door and ace that interview. He's a recruiter you can trust.

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  • Darren was a lovely recruiter to work with, he kept in contact with me frequently during my job search, and was always happy to listen to any concerns I had! I would highly recommend him and had a very positive experience.

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  • I would definitely recommend Darren, he was very honest and open with me from beginning to end. I never felt like he was demanding, my previous experiences with recruiters were not always constructive. Another thing I really appreciated was that Darren would always give me feedback no matter what the feedback was and respond to my queries in good time, without being chased. I felt he was always on my side, if you are looking for a recruiter that is patient and effective, you are in the right hands.

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  • Darren was extremely helpful when it came to finding me a role suited to my interests and guided me through the interview process start to finish - giving me confidence to secure the role (which I did). His around-the-clock availability and genuine keenness to see me prosper was the main reason why he was definitely the best recruiter I've come into contact with by far.

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  • This has been my first experience finding a job through a recruitment agency and Darren has been great! He was honest and extremely helpful the whole way through and made the process very easy. I was then fortunate enough to be offered a job within a week of even speaking with Darren for the first time. I would definitely recommend and come back to Darren again if required in the future.

    CANDIDATE - Mortgage Administrator

    Wanted to be part of a bigger office to help with long term progression

  • I know it's the weekend but I didn't want to let the moment pass any longer without saying a huge thankyou for everything. The role at my new workplace so far seems perfect for me, company has great flexibility and values and I've hit the jackpot in awesome team mates. Really appreciate all your support.

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