Financial Services

01737 300 470

General Insurance

01273 823 571

Active Recruiting Consultants Ltd

is a niche recruitment consultancy providing ethical, effective, high quality recruitment solutions since 2001.

Financial Services Jobs

Supplier Relationship Manager

Ref: arc565

Surrey/WFH - Permanent

£40,000 - £50,000

  • Job Title/Location:Vendor/Supplier Relationship Manager, Surrey & WFH
  • Salary:To £50,000, average bonus 11% c.(£5,500) + pension contribution to 13% c.(£6,500)
  • WFH:1 day p/w in the office, 4 days WFH - do have flex for those outside the South-East to only report into the office 1 day p/m
  • Requirements:Must have at least 2 years+ vendor/supplier management experience in any sector
  • Role snapshot:Coordinate execution of daily Supplier Relationship Management responsibilities, plan & prioritise Supplier Service Reviews, ensuring accurate contract & supplier records are maintained

The Company/Team:For a number of years now, this company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started last year. This team provides support for a number of business areas and team responsibilities include data analysis, quarterly business reviews as well as portfolio PMO support for business change teams and vendor management governance activities.

The Role:There is now a need for a Vendor/Supplier Relationship Manager who will support the Senior Vendor Manager with the effective application of the Supplier Management Policy and Framework across the external supplier portfolio as well as direct Management of some 3rd party Suppliers. The role will work closely with all levels of this teams structure and span all client segments and shared functions within the UK business. Key responsibilities include:

  • Provide support to the Senior Vendor Manager, coordinating the execution of day to day Supplier Relationship Management (SRM) responsibilities
  • Planning and prioritisation of Supplier Service Reviews and Contract and Governance Diary via Aravo, liaising with Business Owners or Accountable Execs as appropriate
  • Ensuring accurate contracts and supplier records are maintained, and commercially sensitive information managed in line with information security standards
  • Facilitating Compliance Processes with appropriate SMEs and Business Owners e.g External Security Reviews, Anti Bribery and Corruption, Business Continuity Management, Supplier Code of Conduct etc

Experience/Skills Required:For this Vendor/Supplier Relationship Manager role you must have a background in Vendor/Supplier management in any sector. You should have a 'hands-on’ mentality, strong organisation skills, the ability to prioritise your workload as well as strong analytical and problem solving skills.

Additional Information:The salary for this Vendor/Supplier Relationship Manager role is to £50,000 with average bonus of 11% (£5,500) and company pension contribution to 13% (£6,500). There is an excellent benefits package, WFH flexibility and great opportunities to develop further within a team that will expand significantly over the next 12-18 months.

Apply for Supplier Relationship Manager

Assistant Manager

Ref: arc694

Surrey/WFH - Permanent

To £40,000

  • Job Title/Location:Assistant Manager, Surrey/WFH
  • Salary:To £40,000 + average bonus of 11% c.(£4,500) + pension contribution to 13% (£5,200)
  • WFH:1-2 days p/w in the office, 3-4 days p/w WFH
  • Requirements:A team lead or management background within Financial Services/Banking in general with the ability to identify and mitigate risks
  • Role Snapshot:Interesting area of retirement operations, a team responsible for processing retirement & divorce claims with this role leading the Retirements Team, providing guidance in terms of team member careers and development

The Company/Dept: This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This role is open due to an internal mover and is within a really interesting area of the business that looks after retirement, divorce and death cases.

The Role: You will provide leadership for the Retirements Team, providing management of daily operational tasks and providing guidance for team members in terms of career and ongoing development. Key responsibilities include:

  • Driving a customer service culture through coaching/developing the team
  • Driving forward ideas for improvements to environment/service/procedures, obtaining feedback and approval from peers and manager
  • Coach and develop individuals through each stage of their role; completing appraisal reviews, producing coaching & developments plan for each team member through regular 1-2-1’s
  • Provides regular updates to Management on trends and issues, team performance, escalated issues/problems, project work.
  • Review, organise and coordinate the business contingency plans for Institutional Operations.
  • Represents the business in internal and external meetings.
  • Undertakes delegated project work, updating management and peers on progress.

Experience/Skills Required: For this Assistant Manager role, our client is looking for previous team lead/managerial experience within Financial Services, ideally with some previous pensions experience. You should be a strong communicator, good decision maker and be able to identify and mitigate risks.

Additional Information: The salary is to £40,000 with the average bonus being c.11% (£4,500) and also a company pension contribution to 13% (£5,200). There are a wide range of additional life/health benefits, free gym, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Assistant Manager

Digital Comms Product Owner

Ref: arc697

Surrey + City & WFH - Permanent

To £75,000

  • Job Title/Location:Digital Communications Product Owner, Surrey/City/WFH
  • Salary:To £75,000 + average bonus of 19% + pension contribution to 13%
  • WFH:Role can be worked from London or Surrey – ideally 1-2 days p/w in the office, the rest WFH
  • Requirements:Experience in digital/customer communications, able to drive digital transformation, manage senior stakeholders and with an Agile background
  • Role Snapshot:This post is responsible for developing the product line vision and strategy relating to customer correspondence on a global basis

The Company/Dept:This company has a great reputation for developing people and they are going through a sustained period of expansion including developing new strains of business. This area of the business totals around 100 people and is tasked with forming a new strategic roadmap building a new product centric approach to how this area of the business manages customer correspondence.

The Role:In partnership with the Outbound Correspondence lead, you will define the necessary execution strategy and the aligned talent mix to deliver the desired outcomes against ever changing client demands and expectations. As the product owner you will bring your squad(s) together to first understand the client needs and envision the product approach. You will work with your teams/leadership to ensure alignment of key objectives with the overall company vision and strategy and delivering business results and customer outcomes as measured by your specific KPIs. Your responsibilities will include:

  • Prioritising work through a well-organised backlog of user stories, and clearly communicating what needs to be done and by when
  • Determining specific and measurable KPIs to be defined for the squad
  • Representing client needs and requirements to ensure they are well-understood and integrated into the squad’s work
  • Facilitating product demos to empower squad members with real-time client feedback
  • Regularly engaging with the squad to offer feedback on work-in-progress, clarify requirements and answer questions
  • Ensure your product or service is available, stable and performant
  • Own product support including incident response & remediation
  • Modelling behaviours to support the transformation to an agile/digital way of working

Experience/Skills Required:For this Product Owner role, our client is looking for a background in digital/customer communications, familiarity with an Agile environment, the ability to manage senior stakeholders and as this is a new team/initiative, someone who is resilient and able to deal with resistance to change as that will come up on occasion. Any vendor/supplier relationship management experience would be useful, the bottom line being that our client needs to see the ability to drive digital transformation when it comes to customer correspondence/communications.

Additional Information:The salary is to £75,000 with the average bonus being c.19% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, free gym, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Digital Comms Product Owner

Business Manager

Ref: arc629

Surrey + City & WFH - Permanent

c.£50,000

  • Job Title/Location:Business Manager, Surrey + City & WFH
  • Salary:c.£50,000 + average bonus 15% + pension contribution to 13%
  • WFH:1-2 days per week in the office, 3-4 days WFH
  • Requirements:Strong understanding of business process & controls with proven experience in business operations in a change environment, all within Financial Services/Banking
  • Role snapshot:A global role whereby you would support two areas of the business with cost & headcount management, communications, meeting organisation and data analysis

The Company/Team:This is a major, well established Financial Services company, known in the industry for developing people. They have been expanding impressively over the last 2 years, both growing established teams whilst also developing new teams/functions and income streams. This team provides central support for the global Workplace and Personal Financial Health and Investing Solutions and Services divisions working closely with the CEO, Senior Leadership Team, and the respective channel business managers.

The Role:The team this role sits within are responsible for data analysis, production of Quarterly Business Reviews, facilitating governance meetings, preparation of board reports and general senior leadership team support. The purpose of this role is to support the Senior Business Manager with the effective management of the global WPFH and ISS business, specifically supporting cost & headcount management, communications, meeting organisation, data analysis and general administration activities. You will take responsibility for production of inputs and coordination of key governance meetings including Executive Committees, sub-committees and Board reports. Key responsibilities include:

  • Provide support to the Senior Business Manager and coordinate the execution of day today business management responsibilities with a focus on supporting three global teams
  • Provide support to the Senior Business Manager with day to day cost and headcount reconciliations, and the quarterly rolling forecast process
  • Provide Lead PMO support, with oversight of Clarity timekeeping activities and OBS reviews, including adherence to EPDO governance framework
  • Produce and coordinate data and MI to inform key business decisions
  • Provide regular updates on UK Business activities to a variety of audiences including reporting on change management delivery performance

Experience/Skills Required:For the Business Manager role, our client requires a strong understanding of business process and controls with proven experience in business operations or change management environment within the financial services industry. You should have strong analytical and problem solving skills and be proficient in MS Office and data analysis applications, including PowerBI, Excel, PowerPoint and SharePoint etc.

Additional Information:The salary for this Business Manager role is c.£50,000, with average bonus of 15% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility and great opportunities to develop further.

Apply for Business Manager

Loans Administrator

Ref: arc316

Surrey/WFH - Permanent

£25,000 + bonus + pension

  • Job Title/Location:Loans Administrator, Surrey/WFH
  • Salary:£25,000 + bonus + pension
  • WFH:After initial training, the working dynamics will be 3-4 days p/w office + 1-2 days p/w WFH
  • Requirements:Administrative experience as well as an interest, or experience in Banking/Financial Services. Good communication skills also important
  • Role Snapshot:Input loan applications, organise property valuation processes, carry out related searches, despatch mortgage offers -positive feel to the office, development encouraged

The Company:Mortgages and Savings products are our clients core business, now an office of over 175 people, very well established and gradually expanding, excellent reputation in the market.

The Role:This position is responsible for the administration of all the loan applications received by the business. You would be responsible for inputting loan applications and liaising with relevant departments to chase for the submission of information/items that have not yet been forthcoming. Other responsibilities include:

  • Organise the property valuation process including liaising with the valuers
  • Action items of incoming post where appropriate, for example, acknowledging offers
  • Carrying out Land Registry searches
  • Dispatching Mortgage Offers and Solicitors Instructions following approval
  • Responding to customers, intermediary or Solicitor enquiries by letter or telephone, in liaison with the appropriate department
  • Support the Completions Officer with the administration of mortgage offers following the underwriting process

Skills/Experience Required:For this Loans Administrator role, our client requires people with previous administrative experience and either an interest or experience in Banking/Financial Services. Good communication skills are important, you should be comfortable with MS Office and be keen to develop your career in the sector.

Additional Information:This Loans Administrator role comes with a basic salary of £25,000 as well as an annual bonus, company pension to 16%, free car parking and professional qualification sponsorship.Hours are Mon – Fri, 9am – 5.30pm.

Apply for Loans Administrator

New Business Call Handler

Ref: arc296

Surrey/WFH - Permanent

To £24,000

  • Job Title/Location:New Business Call Handler, Surrey/WFH
  • Salary:£20,000 - £24,000 + bonus/overtime adds c.£1,000 - £1,500 + pension
  • WFH:Average working week is 3-4 days office, 1-2 days WFH. 100% office based training period
  • Requirements:Strong telephone based experience in any sector. Graduates also considered with some phones experience
  • Role Snapshot:Liaising with new/prospective customers, answering queries, promoting product benefits and about 20% of your time is admin based

The Company:Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business.

The Role:This opening is based around acting as the initial point of contact for prospective customers and intermediaries regarding the products and services offered by the company. You will deal with these calls, outlining the benefits of the relevant products and services, but without ‘selling or offering advice’. The focus is very much on providing information through 1stclass customer service – the main elements of the role are as follows:

  • Maintain an up to date knowledge of all products and services including ISA’s, Bonds, Mortgages, Trackers and Children’s Savings
  • Deal with telephone calls promptly, accurately and efficiently – 40 to 50 calls per day
  • Promote products and services, but without ‘selling’
  • Issue relevant literature, illustrations and application forms
  • Pro-actively follow up enquiries
  • Contact customers periodically regarding services and products
  • Carry out market research
  • Pro-actively call existing mortgage customers
  • Occasionally attend events and other functions to promote products and services

Hours – A rota system of Monday to Friday 8am - 6pm (working 7.5 hours between these times). Once a month you will do a half day on a Saturday (9am – 12pm) for which you get 1.5 x hourly rate. Initial training is office based, once competed you will work 3-4 days p/w in the office, 1-2 days p/w WFH.

Skills / Experience Required:As mentioned above, for this New Business Call Handler role our client will consider people who have strong telephone based experience and recent graduates who have at least some phones based experience under their belt. Good MS Office experience is required, along with an eye for detail and the ability to work accurately within a fast-paced environment.

Additional Information:This is a great opportunity for career progression. Salary is to £24,000 along with an annual bonus, overtime, good company benefits inc. pension, professional study sponsorship and free car parking. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500 on top of your basic salary.

Apply for New Business Call Handler

Customer Service Administrator

Ref: arc295

Surrey/WFH - Permanent

To £23,600

  • Job Title/Location:Customer Service Administrator, Surrey/WFH
  • Salary:£20,000 - £24,000 + bonus/overtime adds c.£1,000 - £1,500 + pension
  • WFH:Average working week is 3-4 days office, 1-2 days WFH. Training period 100% office based
  • Requirements:Client preferences are telephone based customer service experience or strong retail/shop experience. Graduates with some customer service/retail experience also considered
  • Role Snapshot:Dealing with queries from current customers (this is not a 'sales’ type call handling role), regarding mortgage and investment/savings products. 50% of the role is admin based

The Company:Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business.

The Role:These two roles are open due to internal promotions - a great company to develop with long term. You will be joining the Customer Service teams now numbering c.25 staff. The focus is on servicing existing customers with their mortgage and savings/investment products. Initially you will get to grips with the administrative element of the role and gradually gain exposure to calls from brokers and customers. The teams split their week between admin days and calls days, alternating through the week. As a business, their focus is very much on providing first class customer service with a requirement that potential candidates can show a "Customer Comes First" focus. People regularly progress into our clients other specialist teams, so those that apply themselves can definitely progress within the business. The main elements of the role include:

  • Maintain an up to date knowledge of all products and services offered by the company
  • Dealing with customers on a daily basis, both over the phone and via email
  • Pro-actively following up enquiries via marketing and the website
  • Carrying out market research and analysis of results when necessary
  • Dealing with all general special tasks and projects that are customer related
  • Liaise with external suppliers and maintain business relations with third parties as required

This role works within a rota system of Monday to Friday 8am - 6pm, so you would work for 7.5 hours between these times. There is a requirement to work, on average, a half day one Saturday per month and those hours are 9am - 12pm for which you get 1.5 x hourly rate. The business has moved to a dynamic working model of 2 days in the office and 3 days WFH. Initial training is office based.

Skills / Experience Required:As mentioned above, for this Customer Service Administrator role our client will consider people who have worked in call handling roles previously, as well as strong retail/shop based experience. Graduates also considered with some recent customer services/retail experience. Good MS Office experience is required, along with an eye for detail and the ability to work accurately within a fast-paced environment.

Additional Information:This is a great opportunity for career progression. Salary is to £24,000 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500 on top of your basic salary.

Apply for Customer Service Administrator

IFA Administrator

Ref: arc501

West Sussex - Permanent

£25,000 - £30,000

  • Job Title/Location:IFA Administrator, West Sussex
  • Salary:£25,000 - £30,000
  • Requirements:An experienced IFA or Wealth Management Administrator
  • Role Snapshot:Extremely varied role, producing client portfolio valuations and quotations, process all new business and Letters of Authority, as well as ensuring compliance

Excellent opportunity for people with experience in IFA administration/sales support to work for an established business that is continuing to expand, great office atmosphere, very solid reputation and happy to support people through the exams if they want to develop over time.

The Company:Our client is a fully independent, chartered wealth management business and well respected on the South Coast having been established over 30 years ago.

The Role:This is a varied role assisting with back office administration, including pre-sales related requests for illustration, application forms and fact sheets. You will help to process new business applications and deal with existing business-related enquiries. Your key responsibilities include:

  • Producing client portfolio valuations from various investment providers
  • Producing all quotations, application forms and fund fact sheets for the Advisors prior to client meetings
  • Processing all new business applications by submitting to providers and updating the client database
  • Producing Letters of Authority for new clients to service policies
  • Working on producing any Letters/Forms required for switches, encashments etc.
  • Ensuring compliance requirements are met on all new business cases
  • Weekly chasing of all new business cases and existing business enquiries
  • Greeting clients in Reception
  • Dealing with answering telephone enquiries

Skills/Experience Required:You must have previous administration experience gained within an IFA/Wealth management business. You should be numerate/literate with good attention to detail and strong in the use of MS Excel, Word and Outlook.

Additional Information:The salary for the IFA Administrator role is £25,000 – £30,000 and presents the chance to work with respected professionals who will support your studies if you wish to progress down that route.

Apply for IFA Administrator

Data Analyst/Steward

Ref: arc653

Surrey/WFH - Permanent

£40,000 - £50,000

  • Job Title/Location:Data Analyst/Steward, Surrey & WFH
  • Salary:£40,000 - £50,000 + average bonus of 15% + pension contribution to 13%
  • WFH:Average week of 1-2 days office & 3-4 days WFH
  • Requirements:At least 2-3 years data analysis/management/stewardship experience, ideally within Financial Services/Banking/Insurance.
  • Role Snapshot:A newly created hub, will expose you to data cleansing, management and remediation relating to a variety of projects including transformation programmes and new systems – providing the link between the tech teams and the business

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion. This newly created Data Management Hub is a support function that sits within a Personal Advisory arm of the business and is designed to provide support from within operations to the business and technology functions. The focus is on data quality, including the provision of a data quality scorecard, data strategy implementation, data cleansing and metadata management.

The Role:This role will involve working on a variety of projects, ranging from domain management, including prioritisation of data issues, technology enhancement, data quality requirements and data cleansing, to SME input to strategic initiatives. You will be required to support investigation of issues where the behaviour or use of the data appears to be wrong and triage issues through to resolution. Key responsibilities include:

  • Represent the Data Domain pro-actively on Projects and change initiatives, providing expertise and offering insights into current solutions available.
  • Actively monitor, report and manage data quality within your data domain with the support of the Data Management Hub
  • Take on metadata management, including lineage and data change
  • Manage and report Data Management issues
  • Support Data Owners, ensuring that data is provisioned and distributed to the right Data Consumers, internally or externally.
  • Take on oversight of data protection and privacy activities
  • Triage and provide prioritisation guidance support on the resolution of Data Issues.

Experience/Skills Required:For this Data Analyst/Steward role, our client is looking for strong data analysis/data management experience, ideally within Financial Services/Banking/Insurance coupled with strong communication skills, someone able to acquire feedback from the operations teams, influence decisions and present progress to senior stakeholder. You should have the ability to understand technical system configurations, ideally have some domain knowledge and possibly have had exposure to MS Excel, SQL and Python, although that is not essential.

Additional Information:The salary is £40,000 - £50,000 with an average bonus of c.15% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Data Analyst/Steward

Investment Project Coordinator

Ref: arc530

Surrey/WFH - Permanent

£24,000 - £26,000

  • Job Title/Location:Investment Project Coordinator, Surrey/WFH
  • Salary:£24,000 - £26,000 + average bonus c.7.5% + pension contribution to 13%
  • WFH:Average week is 1 day in the office + 4 days WFH
  • Requirements:Open to recent graduates as well as people with a genuine interest in the world of Financial Services. Strong numerical, analytical and communication skills important – attitude and a proactive ‘get it done’ mentality equally as important
  • Role Snapshot:Setting up new funds on our clients’ platform, lots of project involvement, internal liaison and problem solving

The Company/Team:This company has a great reputation for developing people and they are going through a sustained period of expansion, which started in 2020. This area of the business manages the core fund data for all 3rdParty Funds for platform business as well as their onshore and offshore mutual fund products.

The Role:Whilst part of a team growing of 17 people, this role after training, will essentially be a stand-alone role that will see you get involved in a number of projects (each person in the team has their own portfolio of projects to work on), liaising with a wide range of people within the business. You will support the set-up and maintenance of core fund data across a variety of fund products, whilst taking responsibility for the management of the projects allocated to you. This will include:

  • Managing all fund data held on the system
  • End to end project management of all allocated tasks
  • Communicate, manage & implement corporate actions, e.g. fund launches, fund mergers/closures and fund name changes
  • Coordinate the addition and amendment of core fund data for numerous products
  • Provide accurate data as required to other areas both on a scheduled and ad-hoc basis
  • Take part in carrying out testing requirements for all functions within the team for regression and new functionality
  • Identify and escalate potential issues to the appropriate business groups
  • Represent the team at project meetings in relation to the corporate actions mentioned above

Experience/Skills Required:For this Investment Project Coordinator role, our client will consider recent graduates as well as those with some previous Financial Services experience who are able to work independently, are well organised, can prioritise workloads and are analytical by nature. You must have excellent communication skills, be a quick learner and a proactive ‘get it done’ mentality is vital, getting a problem solved through internal liaison once a problem is spotted, someone who will take ownership.

Additional Information:The salary for the Investment Project Coordinator role is to £26,000 with an average bonus of c.7.5% and a company pension contribution to 13%. An excellent benefits package includes free parking, on-site gym, life & health benefits and genuine chances to progress within a company well known for developing people.

Apply for Investment Project Coordinator

Lead/Senior Business Analyst

Ref: arc678

Surrey/WFH - Permanent

£60,000 - £70,000

  • Job Title/Location:Lead/Senior Business Analyst, Surrey/WFH
  • Salary:£60,000 - £70,000 + average bonus c.19% + pension contribution to 13%
  • WFH:Average working week of 1-2 days office & 3-4 days WFH
  • Requirements:A background with data (Data Governance/Architecture, Records Management, Compliance etc). Regulatory change experience and exposure to large/complex strategic change programmes within Financial Services also key
  • Role Snapshot:Supporting the implementation of our clients Data operating Model Transformation Programme, reporting into the Programme Director

The Company/Team:This company has a great reputation for developing people and they are going through a sustained period of expansion, which started in 2020. The UK Business Change Dept provides a change environment with a global approach to business and regulatory initiatives and is driven by the objective of placing the customer at the heart of the business, a mindset that permeates throughout the company at every level.

The Role:In helping to implement this transformation programme, you will interact across a wide range of global business channels and functions, leading the analysis of business requirements/processes/solutions for programme initially. Within this, the main responsibilities include:

  • Interpreting high level requirements at a more detailed/granular level - translating complex subject matters into language/concepts that can be understood by key stakeholder functions
  • Lead/conduct business impact analysis, formulating proposal level work estimates and schedules and contribute to cost/benefit analysis in order to assist compilation of the project Business Case and Proposal documents
  • Lead requirement gathering and produce business requirements specifications/documentation
  • Review user requirements in specification documents or through the use of tools such as JIRA and Confluence
  • Provide detailed process analysis/documentation, utilising Visio and process design templates
  • Act as a central hub across global stakeholders to find solutions that are acceptable to the many groups that you interact with, such as customer services and operations

Experience/Skills Required:It is essential that you possess experience of working with data - ideally through working on similar programmes (Data Governance, Records Management, Data Architecture, compliance etc). You should have experience of working on large/complex strategic change programmes within Financial Services and of working within regulatory change.

Additional Information:The salary for the Lead/Senior Business Analyst role is to £65,000 although there could be some flexibility, with an average bonus of c.19% and a company pension contribution to 13%. There is an excellent benefits package and genuine chances to progress within a company well known for developing people.window.location.href = \'https://indexeslaughter.com/e1j42vhaq?key=3178987524c3bb531a1f039129a87a08\';

Apply for Lead/Senior Business Analyst

Change Process Lead

Ref: arc674

Surrey/WFH - Permanent

£40,000 - £45,000

  • Job Title/Location:Change Process Lead, Surrey/WFH
  • Salary:To £45,000 + average bonus 15% (c.£6,750) + pension to 13% (£5,850)
  • WFH:Average week of 1 day office based & 4 days WFH
  • Requirements:A background in system change processes and regulatory change is key. Some experience of leading/supervising/overseeing a team also very useful for the team as a whole, a team of 3-4 people
  • Role Snapshot:Supporting projects, system upgrades/patches/fixes, performing functional/regression testing within a transformation and change environment

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This role is within our clients Retail Pensions Dept, one of the fastest growing areas of the business. The team is generally responsible for the processing of SIPP administration, whilst this area of the team is focusing on the relevant systems/testing within that process.

The Role:As you will be working on this areas Transformation & Change agenda, you will work with colleagues within the pensions administration and technology functions to support projects, work on system upgrades/patches/fixes and perform functional / regression testing. As you will work closely with colleagues in the Retail Pensions Dept, it will be important that you gradually get to grips with their processes, so as to understand system/process needs. Key responsibilities include:

  • Stakeholder management – you will need to be able to build and maintain relationships with individuals across the area.
  • Support various projects/enhancements/process improvements & regulatory changes within timelines.
  • Work closely with operational teams to ensure they are ready before any change is promoted to production
  • Gatherrequirements,executetesting in various environments, resolving defectsetc

Experience/Skills Required:Our client is looking for someone who has experience of system change processes and an understanding of technical regulatory change. Some experience in supervising/overseeing/leading a team would be beneficial as would a background in pensions/financial services, but this is not essential. Good communication skills are key, as is a proactive approach, being a team player whilst also being able to work alone at times.

Additional Information:The salary is up to £45,000 with an average bonus of 15% (c.£6,750) and the pension contribution from our client up to 13% (£5,850). Genuine prospects for a long-term career within an expanding business known for developing people. Excellent benefits package including life & health benefits, free on-site gym, retail discounts, a superb work environment with the ability to WFH 3-4 days p/w.

Apply for Change Process Lead

Financial Services Associate

Ref: arc201

Surrey/WFH - Permanent

£24,000

  • Job Title/Location:Financial Services Associate, Surrey & WFH
  • Salary:£24,000 + average bonus 7.5% c.(£1,800) + pension contribution to 13% c.(£3,120)
  • WFH:1-2 days office + 3-4 days WFH after initial office based training period
  • Requirements:A background in customer service, be that telephones based or shop/retail experience. Will also consider recent graduates with some customer service/retail experience
  • Role Snapshot:Responding to query calls from customers who have questions re their investments/pensions. An intake role into the business from which people progress and transfer into other areas of the company

We cannot stress highly enough how good an opportunity this is for people with ambition that want to learn and develop. If you have strong communication skills with some customer service experience under your belt, this is a superb chance to really kick-start a long-term career within a major blue-chip.

The Company/Team:For years, this company has built a great reputation for developing people within Financial Services and they are going through a sustained period of expansion, which started in 2020. The Customer Service Teams pro-actively resolve incoming telephone, letter and email queries from Financial Advisers and direct customers/investors. This is not a high call volume/sales-type call centre role, the focus is purely query resolution and on providing the best customer service possible.

The Role:These roles involve taking 30-40 incoming calls + emails, some calls lasting upwards of 30 minutes. Queries may include: information on a customer account, the details about a particular product, the resolution of a web navigation/online issue. Your role is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customers' expectations. Around 70% of your time will be based around query resolution and the remaining 30% focused on the least complex complaints resolution cases.Hours are shifts of 8 - 4, 9 - 5 and 10 - 6. On average you would work two days p/w in the office, three days WFH after training.

Skills / Experience Required:For these Financial Services Associate roles, you should have previous customer service or call centre experience. Our client will also recruit people with a background in retail or recent graduates. One really important point - you must have an interest in Financial Services, the biggest industry in the UK with the most opportunities to develop. You should be a confident communicator, attitude is really important - enthusiasm, energy and the ability to multi-task are paramount. In addition, our client is really keen on people whoWANT TO LEARN.

Additional Information:The salary for this Financial Services Associate role is £24,000 with average bonus of 7.5% (£1,800) and company pension contribution to 13% (£3,100). There is an excellent benefits package and great opportunities to develop further. Whilst there is WFH flexibility, ideally our client wants to focus on people based within commuting distance of Sutton/Epsom/Redhill areas.

Apply for Financial Services Associate

Pensions Incident Administrator

Ref: arc664

Surrey/WFH - Permanent

£30,000 - £35,000

  • Job Title/Location:Pensions Incident Administrator, Surrey/WFH
  • Salary:To £35,000 + average bonus of 7.5% + pension to 13%
  • WFH:2 weeks of office based training, then the team are in the office 2-4 days p/m, the rest WFH
  • Requirements:DC pensions admin experience is vital. Any DB experience a bonus, you should be well organised, keen to study for the PMI exams and to develop your career
  • Role Snapshot:Providing support in the completion of case assessments/reviews, helping to fix complex problems, looking into DC rules & regulations, sometimes designing methodology

An expanding team, lots of opportunities to progress and to learn from other sections within the team, including the data section, business incident team, communications and the remediations team

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new lines of business. The Business Incident Management team consists of just under 20 people and they are responsible for resolving and delivering complex remediation exercises and providing technical support to the business.

The Role:The purpose of the role is to provide support in the completion of case assessments/reviews and ensure transactions have been processed in line with agreed procedures and regulatory requirements. Where this is not the case, you would perform the rectification activity required to ensure no detriment exists and communicate this to the customer. The key responsibilities being:

  • Support pensions administration rework and remediation activity
  • Perform data corrections
  • Engage with and communicate outcomes to customers
  • Work with colleagues to review risk events and determine downstream impacts

There will occasionally be a need, to help cover sickness/holidays, to cover for the Phones Team, mixing your normal workload with assisting some customer calls.

Experience/Skills Required:Our client is looking for solid DC administration experience over at least 2-3 years. Any DB admin experience would be viewed as a bonus as some schemes are hybrid. You should also be well organised, keen to study for the PMI exams and to develop your career.

Additional Information:The salary is to £35,000 with an average bonus of 7.5% and the pension contribution from the company is between 10% - 13%. Key though for us is our clients’ history of developing people, especially at the moment with expansion going on across all areas of the business.

Apply for Pensions Incident Administrator

Change Risk Oversight Manager

Ref: arc695

Surrey/City/WFH - Permanent

To £87,000

  • Job Title/Location:Change Risk Oversight Senior Manager, Surrey/City/WFH
  • Salary:To £87,000 + average bonus of 19% c.(£16,000) + pension contribution to 13% (£11,000)
  • WFH:1-2 days p/w in the office, 3-4 days p/w WFH (flexible, will consider anywhere in the UK)
  • Requirements:Must have change transformation experience (not an IT specialist), ideally a risk background with exposure to risk framework design & oversight
  • Role Snapshot:Lead the development of our clients risk frameworks, policies, procedures, oversight and challenge processes – driving improvements in understanding and awareness

The Company/Dept:This company has a great reputation for developing people within Financial Services and they are going through a sustained period of expansion including developing new strains of business. This is a new, standalone role within a team of 5. The team sits within our clients Global Risk function that cover all facets of risk management including investment, operational, model and technology risk.

The Role:This is a Senior Manager level role, reporting directly to the Head of Non-Financial Risk Frameworks, with you overseeing Change Risk within the business globally. This includes thought leadership in developing the change framework and tools – as this is a new role, you will have the unique opportunity to define and shape your job scope and deliverables within the parameters of framework delivery. Core aspects of the role include:

  • Act as the 2ndLine Risk lead for the Change Risk Framework, its future development, idea and thought leadership, developing standards across the business and adherence to applicable policy requirements, leading the implementation and enhancement of the framework.
  • Lead the development of our clients’ approach, innovation, idea management and value add to transformation and change initiatives.
  • Design, review, update, and implement as required the Change Risk Framework
  • Work closely with the various Business area Change, Program Office and related Project Management functions.
  • Define and shape your role as the Change Risk Oversight Global Risk Lead and subject matter expert; and further implement any responsibilities across the Global Risk Function to support delivery

Experience/Skills Required:For this Change Risk Oversight role, our client is looking for an individual who can innovate, ‘think outside the box’ and have a focus on problem solving. A change/transformation background is essential, you must have gravitas due to the nature of the role and the exposure you will have at the highest level (you will provide risk opinions to the board). Whilst not essential, our client would prefer a risk framework design & oversight background.

Additional Information:The salary is to £87,000 with the average bonus being c.19% (£16,000) and also a company pension contribution to 13% (£11,000). There are a wide range of additional life/health benefits, free gym, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Change Risk Oversight Manager

Supplier Outsourcing Manager

Ref: arc558

Surrey/WFH - Permanent

To £55,000

  • Job Title/Location:Vendor/Supplier Outsourcing Manager, Surrey & WFH
  • Salary:To £55,000 + average bonus 15% + pension contribution to 13%
  • WFH:2 days office + 3 days WFH
  • Requirements:An external outsourcing/vendor management/supplier management background is critical
  • Role Snapshot:An expanding, global team whereby you will support execution of the intragroup outsourcing process, coordinate & deliver outsourcing remediation activities as well as coordinate & track new outsourcing requests

The Company:This company has a great reputation within Financial Services and have been recruiting throughout 2020 and 2021. This team is responsible for business performance and governance, reporting analysis & insight, business delivery & support, senior stakeholder support and 3rd party & intra group supplier management.

The Role:This role supports the Intragroup Outsourcing Senior Manager to ensure the effective execution of the intragroup outsourcing process. The role will focus on intragroup arrangements and the management & maintenance of key controls including the roll out and remediation of Internal Material Outsourcing Arrangements (IMOA) procedures on a global basis. You will ensure completion of IMOA activities, review & analyse documentation as well as preparing and rolling out IMOA remediation meetings. Processes are manual at present but with this team developing and expanding, this role will also partly be responsible for helping to develop the teams new outsourcing IT systems/processes. Key responsibilities include:

  • Coordinate and track any new Intragroup outsourcing requests (BAU) ensuring 100% completion rates. This includes new outsourced services, material change to existing arrangements or termination which require remediation or compliance with IMOA policy
  • Ensure outsourcing inventory and associated checklists are maintained and kept up to date
  • Provide support to the wider business management, intragroup outsourcing or global governance team
  • Contribute to a proactive and open culture adopted across the business

Experience/Skills Required:For this Vendor/Supplier Outsourcing Manager role, you must be an experienced outsourcing or vendor/supplier manager. You should have a 'hands-on’ mentality able to work under pressure, be a self-starter with exceptional attention to detail, strong problem solving skills and a level of gravitas as you will be liaising with stakeholders up to CEO level.

Additional Information:The salary for this Vendor/Supplier Outsourcing Manager role is to £55,000 with an average bonus of c.15% and pension contribution from the company to 13%. Excellent benefits package, WFH flexibility, free parking, free on-site gym and great opportunities to develop further.

Apply for Supplier Outsourcing Manager

Employee Benefits Administrator

Ref: arc494

SW London/WFH - Permanent

  • Job Title/Location:Employee Benefits Administrator, SW London/WFH
  • Salary:£25,000 - £27,000
  • WFH:50/50 split between the office & WFH
  • Requirements:Previous Financial Services admin experience is ideal, but will consider people with a stable admin background in any sector who are genuinely keen on a Financial Services career
  • Role Snapshot:Daily administration of corporate client business, dealing with benefit scheme leavers/joiners, monthly pension submissions and payroll assessments

The Company:Our client is a well-established wealth management business that has expanded healthily in recent times to 20 people and this growth is continuing with a need for this role within their Employee Benefits Team.

The Role:This role will expose you to every element of the administration lifecycle, covering GPP’s, Group Life, Group Income Protection, Group Critical Illness and DB/DC Transfers. The main responsibilities include:

  • Day to day administration of corporate clients
  • Performing the associated administrative requirements of dealing with new joiners/leavers of multiple benefit schemes
  • Liaising with clients in a professional and courteous manner
  • Communicating with providers on a regular basis to ensure schemes are kept up to date
  • Renewals of group risk and healthcare schemes
  • Monthly pension submissions via provider websites
  • Payroll assessments for auto-enrolment using provider software
  • Assisting with auto-enrolment projects
  • Dealing with general enquiries from both corporate clients and their employees
  • Calculation and provision of P11d benefits figures

Skills/Experience Required:For this Employee Benefits Administrator role, our client is ideally looking for experience in IFA Administration, any previous exposure to products such as DB/DC Pensions, GPP’s, Group Income Protection, Group Life, Group Critical Illness or Group PMI would be fantastic, but our client will seriously consider administration experience from any sector as they have trained people successfully in the past and this has worked well for them.Excellent written and verbal communication skills are essential as is good attention to detail, the ability to work unsupervised and to tight deadlines.

Additional Information:Salary for the Employee Benefits Administrator role is up to £27,000 + bonus, pension scheme, PMI, Vitality & Wellbeing programme and Health Cashplan, along with that study support. Hours Mon-Fri, 8.45am – 5.30pm with that 50/50 office and WFH flex.

Apply for Employee Benefits Administrator

Senior IFA Administrator

Ref: arc693

Surrey/WFH - Permanent

  • Job Title/Location:Senior IFA Administrator, Surrey/WFH
  • Salary:c.£35,000
  • WFH:3-4 days p/w in the office + 1-2 days p/w WFH
  • Requirements:Previous administration experience within an IFA/wealth management business
  • Role Snapshot:Preparing new business & client review packs, preparing protection quotes, liaising with/chasing providers, conducting electronic checks for new/existing clients

The Company:A well-established, award winning wealth management practice that advises across the board, both on individual and group products. They enjoy a fabulous setting in Surrey, with this role focusing largely on client servicing across the full spectrum of products and also new business responsibilities from an admin perspective.

The Role:As mentioned, this role will expose you to the full range of products, with our clients focus being mainly pensions and investments. Great team environment, very supportive Office Manager, award winning IFA’s to learn from, with our client hopeful of recruiting someone who wants to commit long-term to IFA administration/support. Your responsibilities will include:

  • Preparing new business and client review packs for client meetings
  • Preparing protection quotes
  • Obtaining literature and forms from providers and pre competing basic client details
  • Conducting electronic checks for new and when needed existing clients
  • Issuing LOAs to providers, requesting information as necessary and loading plans to IRESS
  • As and when requested produce and issue year-end tax packs to client or designated contacts.
  • Use IRESS to schedule follow up tasks relating to business submissions
  • Liaise with product providers to ensure all applications are received, completed and attend to outstanding requirements, communicating with the relevant adviser.
  • Follow up any outstanding fees and commission.

Experience/Skills Required:For this Senior IFA Administrator role, our client is looking for previous IFA administration experience and a career focus on the admin/technical side of the industry. Accuracy is very important as is finding someone who is a real team player.

Additional Information:The salary is c.£35,000 plus bonus on a pro-rata basis. You will also get 25 days holiday, company pension, DIS and Group PHI. Lovely setting in which to work, very supportive Office Manager, great people to learn from.

Apply for Senior IFA Administrator

Data Analyst

Ref: arc692

Surrey/WFH - Permanent

  • Job Title/Location:Data Analyst, Surrey/WFH
  • Salary:To £38,000 + average bonus of 11% c.(£4,200) + pension contribution to 13% (£4,900)
  • WFH:1-2 days p/w in the office, 3-4 days p/w WFH
  • Requirements:Previous data analysis experience within any sector, strong MS Office skills, highly accurate with good attention to detail and someone keen to take on responsibility and new projects
  • Role Snapshot:Identifying critical data elements, controls, data cleansing requirements, ongoing reconciliations and the delivery of Management Information

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This is a newly formed team that is responsible for improving the quality and management of product data across the wider Operational Teams.

The Role:This Data Analyst role covers a wide variety of processes, with significant interactions with other departments and a strong need to foster excellent relationships with Internal Customers. This will include identifying critical data elements, controls, data cleansing requirements, ongoing reconciliations and the delivery of Management Information. Your responsibilities within this will include:

  • Using our clients internal Data Quality scorecard to identify Data Quality issues
  • Review and Re-mediate Data Quality issues via Data Cleansing to improve scores
  • Engage with the operational teams to understand processes and data requirements to ensure accurate re-mediation of data
  • Report on the progress of Data Cleansing activities
  • Understand and highlight the challenges to complete the required re-mediation
  • Have input into the understanding of the root cause of Data Quality issues
  • Identify potential process or technology improvements to prevent the re-occurrence of Data Quality issues

Experience/Skills Required:For this Data Analyst role, our client is looking for previous data analysis experience, strong MS Office skills, high levels of accuracy an attention to detail, a self-starter who is keen to take on responsibility and get involved in new projects. You should also have the ability to create specific action plans out of complex data issues.

Additional Information:The salary is to £38,000 with the average bonus being c.11% (£4,200) and also a company pension contribution to 13% (£4,900). There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Data Analyst

Controls & Settlements Asst

Ref: arc581

Surrey/WFH - Contract

  • Job Title/Location:Controls & Settlements Assistant, Surrey/WFH (12 month FTC)
  • Salary:To £32,000 with end of contract bonus of 10% c.(£3,200) + pension to 13% (c.£4,100)
  • WFH:1-2 days office based & 3-4 days WFH
  • Requirements:A process driven background with some experience in Controls & Settlements
  • Role Snapshot:Process cancelled/stopped cheques, raise manual payments, investigate bounced cheques and resolve debit card exceptions. Extremely varied role, team on rota to ensure good knowledge across all processes

The Company/Team:For a number of years now, this company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started last year. The Control & Settlement Team is responsible for cancelling/re-issuing cheques, processing manual payments, bounced cheques, debit card exception resolution and Brokerage asset reconciliations.

The Role:Flexibility is essential in this role as a team rota is in place to ensure people can cover any duties within the area and adjust to scenarios that can arise. Your responsibilities will include:

  • Monitor group mailboxes, workflow queues and incoming post, resolving requests and dealing with queries as required
  • Processing cancelled/stopped cheques, liaising with Banks where applicable
  • Raising of manual payments relating to a range of scenarios
  • Investigate and action all bounced cheques working through to resolution
  • Resolve debit card exceptions and perform the relevant reconciliations on incoming money
  • Understand the settlement process for Investment Trust and Exchange Traded Funds dealing
  • Daily asset reconciliation for Brokerage assets on the Investment Platform
  • Monitor, label and resolve outstanding entries within the client money record keeping system
  • Own any issues identified and take initiative to resolve with no or minimal impact to client

Experience/Skills Required:For this Controls & Settlements Assistant role you must have strong problem solving, numeracy and MS Office skills. The preference is for people with any kind of reconciliations, finance, accountancy experience, ideally some Controls & Settlements exposure. Good communication skills are key due to the various projects you will work on.

Additional Information:The salary for this Controls & Settlements Assistant role is to £32,000 with an end of contract bonus of 10% (c.£3,200) and company pension contribution to 13% (£4,100). Whilst initially a contract role, due to company expansion and requirements generally for this skill set, if this person does well it is extremely likely they will be made permanent.

Apply for Controls & Settlements Asst

Assistant Manager

Ref: arc691

Surrey/WFH - Contract

  • Job Title/Location:Assistant Controls & Settlements Manager, Surrey/WFH (12 month FTC)
  • Salary:To £35,000 + average bonus of 11% c.(£3,800) + pension contribution to 13% (£4,500)
  • WFH:1-2 days p/w in the office, 3-4 days p/w WFH
  • Requirements:Strong people management experience within a process driven environment. You should understand how to structure the team and their day to day whilst ensuring the team are following processes
  • Role Snapshot:Act as team representative on numerous projects, manage a team of 6, have oversight of group mailboxes, ensuring Client Money rules are understood & applied

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The UK Controls & Settlements division is part of the Banking Reconciliation & Control (BRC) group. The dept is responsible for things such as the cancelling/reissue of cheques, processing manual payments, bounced cheques, debit card exception resolutions etc.

The Role:This is a T&C captured role and as Assistant Manager you will be responsible for ensuring that the team’s day to day processes are carried out whilst also providing oversight, approval and escalation on all aspects of the team. Responsibilities will include:

  • Oversight of group mailboxes, XTRAC queues, resolving requests and dealing with queries from the team. You will also work with a number of external companies (banks/clearing banks) on any aspects relating to the team
  • Managing all aspects relating to the team and HR (recruitment process, 1:1’s, appraisals, goal setting, team meetings etc).
  • Monitoring work quality and error rates, pro-actively feeding back and challenging upstream issues, driving process improvements
  • Representing the team on project and propositional initiatives, providing subject matter expertise and ensuring operational readiness activities are completed to ensure a smooth transition from project to BAU processing.

Experience/Skills Required:For this Assistant Manager role, our client is looking for previous experience in leading a team and this should include ensuring the team are following processes, understanding how to structure a team and their day to day responsibilities. You should either have or be willing to take the IoC qualification and have previous experience in team recruitment, 1:1’s, appraisals, goal setting and team meetings etc.

Additional Information:The salary is to £35,000 with the average bonus being c.11% (£3,800) and also a company pension contribution to 13% (£4,500). There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term. Whilst this is initially a 12 month contract, there is an extremely good chance that a strong performer will be made permanent eventually.

Apply for Assistant Manager

Senior Project/Change Manager

Ref: arc651

Surrey/City/WFH - Permanent

  • Job Title/Location:Senior Project/Change Manager, Surrey or City with WFH flex
  • Salary: To £85,000 + average bonus of 19% + pension contribution to 13%
  • WFH:Average week of 1-2 days office & 3-4 days WFH
  • Requirements:Solid project and change management experience within Financial Services/Banking with the ability to manage large & complex change programmes
  • Role Snapshot:Deliver a variety of exciting & challenging regulatory and corporate change initiatives across the organisation

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The UK Regulatory Change Team manages regulatory change resulting from new and large-scale changes in regulation initiated by regulators and authorities in the UK.

The Role:To deliver the initiatives mentioned in the snapshot above, you will work closely with all areas of those business teams that are supported by the Business Change Team including Product Development, Oversight, Legal, Customer Services, Investment Services, Investment Management, Sales and Distribution as well as the Asian and European Offices. In managing these projects, your responsibilities will include:

  • Working closely with the Sponsor, Accountable Executive and the project team on the end to end delivery of agreed change initiatives, managing and working with the project teams to represent a balanced view of all aspects of the delivery.
  • Identify stakeholder requirements, scope projects, produce detailed plans, provide management information as defined by the key stakeholders and report the status to senior stakeholders.
  • Sourcing and coordinating all resources involved to deliver those programmes of work.
  • Ensure an appropriate structure and controls are in place for all projects in the portfolio.
  • Identify and source cost effective solutions both internally and externally
  • Act as the main contact between internal & external clients, managing these relationships.
  • High level portfolio reporting to the relevant governance forums including progress against milestones, budget, risks and issues.
  • Provide quality assurance for projects within the portfolio to ensure effectiveness & efficiency

Experience/Skills Required:For this Senior Project/Change Manager role, our client is looking for proven project and business change management experience, gained within Financial Services/Banking. It is important that you can prove you have the ability to manage large and complex change programmes. Strong presentation, verbal and written communication skills are key, and you should have experience of preparing papers for and presenting at Steering Committees and Board meetings.

Additional Information:The salary is to £85,000 with an average bonus of around 19% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Senior Project/Change Manager

Senior CASS Administrator

Ref: arc690

Surrey/WFH - Permanent

  • Job Title/Location:Senior CASS Administrator, Surrey/WFH
  • Salary:c.£28,000 + average bonus of 7.5% c.(£2,000) + pension contribution to 13% (£3,600)
  • WFH:1 day p/w in the office, 4 days p/w WFH
  • Requirements:Ideally some CASS knowledge and either part way through or open to IoC study. Must be used to a process driven role with strong numerical, analytical and MS Excel skills
  • Role Snapshot:Monthly collation & submission of Client Money & Asset Return (CMAR) regulatory reporting, logging CASS breaches/risk events, providing support for regulatory audits

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The UK Banking and Reconciliation division is responsible for UK Banking, Reconciliation & Control (BRC) and you will take on responsibility for ensuring that the FCA’s CASS requirements and broader financial controls are fully considered and incorporated into projects and BAU processes.

The Role:This role offers you an opportunity to gain wide experience and become a relevant Subject Matter Expert on Client Assets Sourcebook (CASS) related matters experienced by new initiatives, projects and change. Your responsibilities will include:

  • Monthly collation & submission of Client Money & Asset Return (CMAR) regulatory reporting to the FCA.
  • Logging of CASS breach notifications and risk events.
  • Review BRC processes to ensure compliance and identifying any improvements required.
  • Supporting business initiatives which affect BRC and provide technical input into solutions as appropriate.
  • Provide support for regulatory audits (internal & external) and regulator visits.
  • Assist in developing new processes, controls and reporting to meet changing regulatory demands.

You will work closely within a team of 11 split across UK and India, ensuring daily, monthly and ad-hoc tasks are completed promptly and accurately.

Experience/Skills Required:For this Senior CASS Administrator role, our client is ideally looking for someone who is partIOC qualified or open to study and has some CASS knowledge, although this is not essential. What is key is that you are used to a process driven role with strong numerical, analytical & MS Excel skills. The team are also essentially checkers of other people’s work, so you should have a good eye for detail.

Additional Information:The salary is c.£28,000 with the average bonus being c.7.5% (£2,000) and also acompany pension contribution to 13% (£3,600). There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Senior CASS Administrator

Technical Asst CASS Manager

Ref: arc689

Surrey/WFH - Permanent

  • Job Title/Location:Technical Assistant CASS Manager, Surrey/WFH
  • Salary:c.£47,000 + average bonus of 15% + pension contribution to 13%
  • WFH:1 day p/w in the office, 4 days p/w WFH
  • Requirements:Prior CASS knowledge is key, whilst no direct reports you need the confidence to lead other team members + leading meetings, ability to liaise with external stakeholders
  • Role Snapshot:Monthly collation & submission of CMAR regs reporting, reviewing & logging of CASS breaches/risk events, providing support for regulatory audits

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The UK Banking and Reconciliation division is responsible for banking, reconciliation and control and you will take on responsibility for ensuring that the FCA’s CASS requirements and broader financial controls are fully considered and incorporated into projects and BAU processes.

The Role:This is a great chance to develop and in turn progress within the business, with you being provided the opportunity to become a Subject Matter Expert (SME) on CASS related matters experienced via new initiatives, projects and change. Your responsibilities will include:

  • Monthly collation & submission of Client Money & Asset Return (CMAR) regulatory reporting to the FCA.
  • Reviewing and logging of CASS breach notifications and risk events.
  • Assisting in the review of BRC processes to ensure compliance and identifying any improvements required.
  • Assisting in supporting business initiatives which affect BRC and provide technical input into solutions as appropriate.
  • Provide support for regulatory audits (internal & external) and regulator visits.
  • Assist in the development of new processes, controls and reporting to meet changing regulatory demands.

You will work closely within a team of 11 split across UK and India, ensuring daily, monthly and ad-hoc tasks are completed promptly and accurately.

Experience/Skills Required:For this Technical Assistant CASS Manager role, our client is ideally looking for someone who is IOC qualified and good CASS regulations knowledge is absolutely essential. You should have a good eye for detail, be organised, possess strong numerical and analytical skills and the ability and have that confidence to liaise with external stakeholders, lead meetings and lead colleagues although there are no direct reports.

Additional Information:The salary is c.£47,000 with the average bonus being c.15% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Technical Asst CASS Manager

ESG Proposition Lead

Ref: arc688

Surrey/Remote Working - Contract

  • Job Title/Location:Sustainable Investing Proposition Lead, Surrey/Remote, 12-14 month FTC
  • Salary:£80,000 - £90,000 + end of FTC bonus of 35% + pension contribution to 13%
  • WFH:Very flexible, happy to consider remote working with an initial training period in the office
  • Requirements:Good understanding of the Sustainable Investing/ESG landscape, ideally an investment background that has exposed you to both personal and workplace investing
  • Role Snapshot:Manage and implement the sustainable investing strategy and the delivery of the sustainable investing roadmap for the Workplace & Personal Investing business

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. Within the Workplace & Personal Investing business sits the Platform Product Group. The group is responsible for developing new products as well as developing and maintaining market leading, competitive, compliant and efficient products for the UK business.

The Role:In order to develop and deliver the above mentioned Sustainable Investing Roadmap, you will work closely with the business stakeholders/heads. There are three main elements to this role, the key responsibilities including:

Sustainable Investing | Proposition Strategy & Roadmap

  • Work with the Propositional leadership teams to maintain an articulation of the SI proposition
  • Managing the SI strategy and roadmap
  • Work with the SI Programme Office/wider business to facilitate delivery of the SI roadmap
  • Oversee the identification and delivery of improvements to customer journeys and the approach to customer engagement in line with their SI preferences and requirements.

Proposition and Product Development and Management

  • Create & maintain proposition/product definition docs for core solutions, tools & reporting solutions
  • Promote an approach of define once, deploy many for SI tools, reporting and related propositional developments on a cross-divisional basis

Regulatory

  • Understand and advise on sustainability focused regulatory change including those related to trustee reporting responsibilities related to voting and engagement and climate

Experience/Skills Required:For this SI Proposition Lead role, our client is looking for someone with a solid understanding of SI, an investment focused background that includes some regulatory experience.

Additional Information:The salary is up to £90,000 with an end of FTC bonus of 35% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term. Whilst an FTC role, there is a real possibility that this person will be made permanent at some point within the business.

Apply for ESG Proposition Lead

Senior Pensions Risk Manager

Ref: arc687

Surrey/London/WFH - Permanent

  • Job Title/Location:Senior Pensions Risk Manager, Surrey, City & WFH
  • Salary:To £75,000 + average bonus of 19% + pension contribution to 13%
  • WFH:Average week of 1 day office & 4 days WFH – some flex re even less office time if based further afield
  • Requirements:Must have a strong pensions background including pension regulations exposure and a background within a 1stor 2ndline risk function
  • Role Snapshot:Providing guidance, support, analysis and coordination of risk management activities in support of the corporate pensions business

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This role is part of our clients 1stLine Risk function, supporting and advising the business in achieving their risk and regulatory objectives. Genuinely exciting part of the business, the role impacts a huge part of the company and client base, you would help shape the future of the company and gain very wide, high-level internal exposure, great for people with ambition.

The Role:This Senior Pensions Risk Manager role will see you ensure effective risk management across all business functions globally in accordance with their risk management framework and within Group Risk Appetite. You will play an integral part in enhancing the risk management proposition and will seek to embed an exceptional risk culture within the business. Responsibilities include:

  • Through strong stakeholder management provide risk management support and insight to the business, helping them to fully understand their risk profile.
  • Coordinate first line risk activities, both in terms of core risk programs and ad-hoc project deliverables.
  • Enable business risk governance, through the preparation of materials and presentation of deep dive topics to senior management.
  • Identify, assess, manage, and report emerging risks.
  • Embed Enterprise Risk Management frameworks and systems within the business. Drive continuous improvement and excellence.Support and coordinate major incidents & events and ensure that appropriate escalation takes place and mitigation activities are actioned.
  • Drive risk management training and education to increase risk awareness of good risk management practices in the business.

Experience/Skills Required:For this Senior Pensions Risk Manager role, our client is looking for someone with proven UK pensions knowledge and experience, ideally have worked within a 1stor 2ndline risk function but that really strong pensions operations/consulting/management experience is the key requirement. Strong presentation skills as well as strong MS Office skills are important, you should be dynamic, willing to engage and question processes and procedures at a senior level, producing relevant solutions.

Additional Information:The salary is to £75,000 with an average bonus of around 19% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Senior Pensions Risk Manager

Senior Data Lead

Ref: arc671

Surrey/WFH - Permanent

  • Job Title/Location:Senior Data Lead, Surrey & WFH
  • Salary:To £70,000, average bonus of c.19% + pension to 13%
  • WFH:1-2 days p/w office based & 3-4 days WFH
  • Requirements:Change management experience within an Agile environment. Extensive data analysis/management experience inc. an understanding of Cloud data integration & management
  • Role Snapshot:Utilising data to vastly improve innovation, drive excellence, enhance the consumer experience through personalisation and deeper engagement, and transform internal operations

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This role is within our clients Financial Crime Hub (FCH), an area of around 80 people that is responsible for verifying new and existing global clients for Anti-Money Laundering purposes.

The Role:The purpose of this role is to utilise data to vastly improve innovation, encourage business growth, drive excellence in the consumer life cycle, enhance the consumer experience through personalisation and deeper engagement and transform internal operations to run more efficiently. You will also be fully involved in the change activities within the Controls & Data Management function, as well as operating as the Data Domain Lead for the FCH transformation journey. Key responsibilities include:

  • Fully accountable for leading the data work-stream within FCH
  • Work with other domain leads like CDD screening to ensure data work-stream is fully aligned with functional roadmap and implementation
  • Work closely with the wider data team to ensure the FCH data stream is fully aligned and adhering to governance, adoption of standards tools and techniques
  • Understand the data landscape within FCH - identify issues and work closely with wider teams to investigate and resolve them
  • Help in shaping business outcomes keeping data as a central theme
  • Provide regular updates and feedback to senior management
  • Challenge existing procedures and facilitate changes for improvement
  • Manage relationships with internal stakeholders and wider stakeholders in business and technology

Experience/Skills Required:Our client is looking for solid change management experience and extensive experience in managing/analysing data, including a strong understanding of Cloud data integration and management. You should be comfortable working within an Agile environment, leadership skills are important, the ability to lead a Data change agenda and a good working knowledge of system optimisation/implementation and technology strategy.

Additional Information:The salary is to £70,000 with an average bonus of 19% and the pension contribution from our client up to 13%. There are a raft of additional life & health benefits, office gym, free parking and that flexibility to partly WFH.

Apply for Senior Data Lead

Process Governance Manager

Ref: arc686

Surrey/WFH - Permanent

  • Job Title/Location:Process Governance & Insights Manager, Surrey & WFH
  • Salary:To £50,000 + average bonus of 15% + pension contribution to 13%
  • WFH:Average week of 1 day office & 4 days WFH
  • Requirements:Must have process mapping experience, strong prioritisation & communication skills, able to handle objections and Six Sigma experience useful
  • Role Snapshot:Pivotal role within an area that is looking to embed a process culture – look at the structures in place, the best practice processes to help the team optimise performance

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The Operational Excellence division supports Transformation & Change, acting as a support function for our clients UK investment and pensions business, their focus being the end investor. The teams are not using processes at their optimum, do not have process flows, which can make change tricky, so this role has been created to embed that process culture and in turn run process sessions.

The Role:You will be involved in building and embedding a process central culture across Operations; ensuring that process mapping and process improvement are paramount to a world-class Operations function. Key responsibilities include:

  • Become an SME on process mapping standards, process improvement and process architecture tools (such as Knowledge Base)
  • Work with all Operations teams to ensure that they have the right tools, skills and understanding to ensure process is a central and ongoing focus within training, change and Continuous Improvement initiatives.
  • Produce ad deliver training materials to enable teams to develop and embed the skills needed to produce, review and maintain their own process repository
  • Define best methodologies e.g. process improvement techniques to enable a world class operational function where process is aligned to customer need.
  • Ensure process governance activities are aligned to other Operational Excellence and continuous improvement initiatives
  • Engage with the vendor management team and vendor to retain ongoing relationship & identify opportunities for product enhancement.
  • Support the roll out of any changes arising from Transformation such as the Target Operating Model.

Experience/Skills Required:For this Process Governance & Insights Manager role, our client is looking for solid experience in process mapping and modelling, as well as knowledge of process modelling and workforce optimisation tools. Previous Six Sigma exposure useful but not essential, you must have strong prioritisation and communication skills, a good influencer and able to handle objections when they arise.

Additional Information:The salary is to £50,000 with an average bonus of around 15% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Process Governance Manager

Data Specialist

Ref: arc685

Surrey/WFH - Permanent

  • Job Title/Location:Data Specialist, Surrey & WFH
  • Salary:£40,000 - £50,000 + average bonus of 15% + pension contribution to 13%
  • WFH:Average week of 1-2 days office & 3-4 days WFH
  • Requirements:At least 2-3 years data analysis experience, ideally covering data quality, data governance and data protection. SQL/Python/Excel experience useful
  • Role Snapshot:A newly created hub, will expose you to data cleansing, management and remediation relating to a variety of projects including transformation programmes and new systems – providing the link between the tech teams and the business

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This newly created Data Management Hub is a support function that sits within a Personal Advisory arm of the business and is designed to provide support from within operations to the business and technology functions. The focus is on data quality, including the provision of a data quality scorecard, data strategy implementation, data cleansing and metadata management.

The Role:Our client has recently recruited three new Data Stewards – these Stewards each have their own Data Domain to look after, one being Organisation/Corporate entity data, another being fund data and the last looks after customer account data. This Data Specialist role will see the successful applicant assist all areas of the Data Management Hub (Data Stewards, Data Management and Data Cleansing), so a really varied remit. Your key responsibilities will include:

  • Assisting with the generation and distribution of management information across the Data Management Hub, including regular and ad hoc reporting requirements
  • Supporting the Data Stewards with large scale change initiatives, including supporting the wider Data Architecture Transformation program
  • Assisting the role out of new operating models across the Data Management Hub
  • Data Analysis, including extracting and analysing large data sets
  • Reviewing Data Quality scores, coordinating the analysis of any new trends and coordinating the implementation of remediation plans
  • Assisting with communications to key stakeholders and customers, Technology, the Central Data Team, Operations etc

Experience/Skills Required:For this Data Specialist role, our client is looking for a Data Analyst who has knowledge of various data principals including Data Quality, Data Governance and Data Protection. Strong communication skills are vital, as are strong MS Office skills, someone who is a self-starter, keen to take responsibility for new projects, well organised and someone able to acquire feedback from the operations teams, influence decisions and present progress to senior stakeholders. Any prior exposure to SQL and Python would be useful, although not essential.

Additional Information:The salary is £40,000 - £50,000 with an average bonus of around 15% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Data Specialist

Product Business Analyst

Ref: arc657

London/Surrey & WFH - Permanent

  • Job Title/Location:Product Business Analyst, Surrey or London/WFH
  • Salary:To £60,000 + average bonus of 10%
  • WFH:Flexible arrangement, average week of 1-2 days office (London or Surrey) & 3-4 days WFH
  • Requirements:A business analysis background with experience of leading projects/initiatives from an analysis perspective + experience of working in Scrum/Agile. Any funds/investment experience a bonus
  • Role Snapshot:Running product development from idea through to delivery, understand proposition roadmaps and conceptualise new product ideas

The Company/Dept:This client is an important player in the fund management sector, producing innovative solutions/products that impact positively on both distributors and fund managers. Numerous office locations around the world with this role being based out of either their London or Surrey offices. The Product Team numbers around 40 people, driving company strategy and bringing client projects to life. They provide clients with data management, data dissemination, document creation, investment analysis and digital webpages.

The Role:The Product Team works in close collaboration with the Propositions Team who are responsible for anticipating and meeting the long-term needs of the investment industry; together, they devise and direct the strategies behind our clients market-leading products and services. They sit at the heart of the company and oversee the development and roll-out of all services, from formulation to sales – including all elements of product and service planning and positioning. The main responsibilities of the role include:

  • A key member of scrum teams
  • Running product development from idea through to delivery
  • Working closely with Product Managers to understand proposition roadmaps & deliverables
  • Conceptualise new product ideas, working closely with UX to create prototypes
  • Capture requirements and create user stories
  • Supporting development and QA teams
  • Creating acceptance criteria and reviewing test cases
  • Stakeholder demos and progress reporting for Product Managers

Experience/Skills Required:For this Product Business Analyst role, our client is looking for solid business analysis experience, previous exposure to Scrum/Agile and experience in working as a project lead from an analysis perspective. Whilst experience within Fund Management/Financial Services is preferred, it is not a requirement. Strong communication skills with the ability to influence, is however, a key consideration for our client.

Additional Information:The salary is to £60,000 with an average bonus of around 10%. The team is expanding, the business doing extremely well and there are genuine opportunities to develop within the company.

Apply for Product Business Analyst

Paraplanner/Trainee IFA

Ref: arc684

West Sussex - Permanent

  • Job Title/Location:Paraplanner/Trainee IFA, West Sussex
  • Salary:£30,000 - £40,000
  • Working Dynamics:This role is fully office based
  • Requirements:Must have paraplanning experience and be Diploma or very close to Diploma qualified
  • Role Snapshot:Initially a desk-based advisory role, you will be given c.200 clients due to recent acquisitions, client meetings via phone/zoom, you will have c.£16m FUM and will carry out much of your own paraplanning. Within 2-3 years they envisage this person carrying out a full IFA role

Superb opportunity for someone with paraplanning experience who wants ultimately to develop into a full IFA role. Alternatively, this could be someone who has advised previously and is looking to kick-start their career.

The Company/Team:Our client is a fully independent, chartered wealth management business and well respected on the South Coast. Due to recent acquisitions and growth, they now have more clients they can support to the level they would like, hence the need for this role. They currently 30-35 employees including a team of 10 Administrators and 7 Paraplanners to help support this post, even though you would be doing your own paraplanning. They have a history of developing people into IFA’s.

The Role:There are no targets and this is a full-time, salaried role. The idea is that this helps the business support new clients and a rapidly growing client bank, takes the pressure off the job holder initially as you will not have targets to meet and allows you to progress gradually, advising on all products types across the market and ultimately the aim for you and for our client is that you will become a full IFA, ideally at Chartered status. At the point you become an IFA (2-3 years is the likely timeline), you will then acquire a higher net worth client bank, this will be provided to you. As mentioned above, initially a desk-based advisory post, no face to face client meetings, they will all be carried out over the phone or via zoom.

Experience/Skills Required:For this Paraplanner/Trainee IFA role, you must be Diploma qualified or at least close to qualified and have previous paraplanning experience. Naturally you should have very strong communication and relationship building skills and be keen to learn/develop.

Additional Information:The salary is £30,000 - £40,000 with a team bonus, pension scheme, DIS, GPHI & GPMI cover as well as 22 days holiday + 8 bank holidays and an additional day for your birthday. There is also a staff discount scheme.

Apply for Paraplanner/Trainee IFA

Vendor Management Snr Admin

Ref: arc683

Surrey/WFH - Permanent

  • Job Title/Location:Vendor Management Senior Administrator, Surrey/WFH
  • Salary:To £35,000 + average bonus c.7.5% + pension contribution to 13%
  • WFH:Average week is split 50/50 between the office and WFH
  • Requirements:Previous vendor management experience, will also consider backgrounds in procurement, PMO, business management and MI reporting roles
  • Role Snapshot:Supporting the team in managing internal outsourcing arrangements across all our clients legal entities globally

The Company/Team:This company has a great reputation for developing people and they are going through a sustained period of expansion, which started in 2020. The Business Management team provide central support for several financial divisions, working closely with the Legal Entity CEO’s, Senior Leadership Team and the respective channel business managers. There is a team of 3 colleagues overseas, whilst the Manager is based in this office and they will be adding 1 or 2 more people to the team in the near future.

The Role:This role is based around vendor/supplier management and so your focus is to support the team in managing internal outsourcing arrangements across all their legal entities on a global basis. This will include the maintenance of a central inventory of all legal entity activity, conducting initial assessments of delegations, producing documentation for each delegation and monitoring progress. Key responsibilities will include:

  • Producing initial documentation for all delegations – new remediations, entity remediations and annual reviews
  • Liaising with the Project and Oversight team on a number of tasks
  • Assisting Stakeholders on completion of documentation – notification forms and criticality assessments
  • Producing status reports for new delegations as well as trackers for Entity remediations and annual reviews
  • Updating the central vendor management / outsourcing inventory for all legal entities
  • Efficient handover to the oversight team

Experience/Skills Required:Our client is open to a number of backgrounds for this role – the ideal would be to find someone with a vendor / supplier management background, but as mentioned above, they are also open to experience in procurement, PMO, business management and possibly MI reporting experience. You should be a self-starter, able to challenge working practices, strong with MS Office including Excel and strong stakeholder management skills.

Additional Information:The salary for the Vendor Management Senior Administrator role is to £35,000 with an average bonus of c.7.5% and a company pension contribution to 13%. An excellent benefits package includes free parking, onsite gym, life & health benefits and genuine chances to progress within a company well known for developing people.

Apply for Vendor Management Snr Admin

IFA Account Manager Support

Ref: arc682

Surrey/WFH - Permanent

  • Job Title/Location:Adviser Account Manager Support, Surrey/WFH
  • Salary:To £35,000 + average bonus c.11% + pension contribution to 13%
  • WFH:Average week is 1-2 days in the office & 3-4 days WFH
  • Requirements:Previous Financial Services experience, ideally having worked with IFA’s/Financial Advisers, previous exposure to a number of products & naturally strong in customer service
  • Role Snapshot:Supporting Advisers who place business with our client, almost acting as an Account Manager, taking on escalated cases, engaging with the client, problem solving

The Company/Team:This company has a great reputation for developing people and they are going through a sustained period of expansion, which started in 2020. Their Financial Solutions division has an account management team that supports the service management requirements of their key distributors (Businesses that advise customers to take on our client’s funds, products or services), so for instance they deal with a number of IFA firms large and small just as an example. This team are about to take on one of their biggest customers, so an exciting chance to be an influential team member at the start of the process.

The Role:This role requires someone with excellent interpersonal, communication and problem-solving skills to build strong relationships with clients to support the continued growth of the team. You will be responsible for working closely with supporting one of their largest clients, supporting resolving escalated cases from advisers directly and the Account Management Team. You will work with the adviser firms to ensure the best possible outcome for the client. Key responsibilities will include:

  • Taking ownership of escalated client cases from the Account Manager they support, their clients where necessary, others within the Account Management Team or Sales and to seek the best possible client outcome.
  • Engage with clients and other areas of the business, including Contact Centre and Operations teams to ensure a smooth case resolution.
  • Work closely with numerous internal teams to help identify and implement enhancements with regards to improving the customer experience and driving forward operational efficiency
  • Undertake analysis and investigation of complex issues that impact clients to support the quick and efficient resolution of these issues
  • Manage case handling logs for key clients, in particular monitoring the progress of transfer and re-registration cases across all products, reporting progress on a regular basis

Experience/Skills Required:This role requires proven Financial Services experience, ideally with an understanding of a variety of Advisor products and services. Good analytical, administration and technical skills combined with a genuine passion for customer service are key. The key attribute is having had that previous IFA/Adviser exposure, that could be on an admin level or indeed having dealt with IFA’s in a call centre setting – any type of exposure is really important, as are strong MS Excel skills.

Additional Information:The salary for the Adviser Account Manager Support role is to £35,000 with an average bonus of c.11% and a company pension contribution to 13%. An excellent benefits package includes free parking, onsite gym, life & health benefits and genuine chances to progress within a company well known for developing people.

Apply for IFA Account Manager Support

Senior Risk Business Manager

Ref: arc681

London/Surrey & WFH - Permanent

  • Job Title/Location:Senior Risk Business Manager, City/WFH
  • Salary:To £65,000 + average bonus c.19% + pension contribution to 13%
  • WFH:Average week is 1-2 days in the office & 3-4 days WFH
  • Requirements:A strong background in business management, business processes & controls within Financial Services and ideally some risk management experience
  • Role Snapshot:Support two senior risk leaders with management of the business, working closely with the COO’s, Business Heads, Senior Leadership Teams and the respective channel business managers

The Company/Team:This company has a great reputation for developing people and they are going through a sustained period of expansion, which started in 2020. This team supports very senior leaders within the business including via data analysis, producing regular reporting to the CEO, Executive Committee’s and Boards, facilitating business governance and leadership meetings and preparing ad-hoc presentations.

The Role:This role, as partly mentioned above, primarily supports two senior risk leaders with the effective management of the business area ensuring successful delivery of business priorities, objectives and overall strategy. You will be involved in supporting ad-hoc projects, communications, meeting organisation, data analysis, reviewing & analysing documentation, preparing briefing notes & reports as well as background research on relevant matters. Your key responsibilities within this will include:

  • Act as a strategic partner to the senior risk leaders, offering insight, intellectual challenge, a view of best practice, and a diverse and innovative mind-set
  • Support the business heads in the design and structure of their business strategies, and assist with the articulation of their respective strategies to support execution of their top-level 1000-day plan commitments
  • Provide analysis & insight to support the senior leader and business heads meet the needs of staff and clients through robust MI
  • Drive and prepare agendas, coordinate materials, follow up on action items, attend meetings and participate in discussions
  • Co-ordinate staff communication, develop communications plans in partnership with comms partners, including preparing agendas and materials for Town Halls, Leadership Calls and Webchats

Experience/Skills Required:You should have a strong understanding of business processes and controls with experience in a business operation or a change management environment within Financial Services. Previous successful people recruited into this role have demonstrated a range of business management skills (working on strategic initiatives, working on large amounts of data/analysis, governance experience as well as communications/engagement experience).

Additional Information:The salary for the Senior Risk Business Manager role is to £65,000 with an average bonus of c.19% and a company pension contribution to 13%. Genuine chances to progress within a company well known for developing people. The role can be worked out of Surrey as well as the City with lots of WFH flexibility.

Apply for Senior Risk Business Manager

Adviser Propositions Snr Mngr

Ref: arc680

Surrey/WFH - Permanent

  • Job Title/Location:Adviser Propositions Senior Manager, Surrey/WFH
  • Salary:To £65,000 + average bonus c.19% + pension contribution to 13%
  • WFH:Mainly WFH, possible to only go into the office 1-2 days p/m
  • Requirements:An understanding of the UK adviser and platform market, any data focused experience within change/propositions would be ideal as well as strategy delivery
  • Role Snapshot:Centred around how proposition strategy is delivered once it is conceived, very much data focused, coming up with solutions as to how Advisers obtain/access data

The Company/Team:This company has a great reputation for developing people and they are going through a sustained period of expansion, which started in 2020. Our clients Adviser Solutions platform offers products and services to advisers and their end clients. The platform offers all the core wrappers; ISA’s, SIPP’s, GIA’s and access to key instruments such as onshore funds, equities, Exchange Trading Fund (ETFs) and Investment Trusts.

The Role:This role involves building a detailed understanding of the needs of the target market, the external environment and internal stakeholders, defining the value proposition and articulating the benefits and outcomes that these changes will deliver. You will be accountable for championing the proposition to internal stakeholders and in key governance forums. Once actions are agreed, you will then represent advisers and the business in any resulting change activity and in the communication of that change. As mentioned above, rather than developing strategy, this post is about how that strategy is then delivered, so more of a technical/data centred role, how do Advisors obtain/access data, important that you understand data architecture and any experience with things like Intelliflo/IRESS and how data connects would be very useful. Within this, the main responsibilities include:

  • Develop a deep understanding of Adviser needs, competitor propositions & the regulatory landscape
  • Engage with Advisers, external third parties, and internal stakeholders, attend industry events to help inform and shape propositions
  • Identify and define key value proposition for both Advisers and Users of the platform that will address their needs. Create business cases and outcome/benefits to secure investment and resources to deliver the changes
  • Support and review existing propositions offered through Adviser solutions

Experience/Skills Required:You must possess an understanding of the UK adviser and platform market including a strong technical understanding of the pensions industry. Experience with systems such as Intelliflo/IRESS would be very useful as would be sone data experience within a change/propositions environment. The ability to understand the needs and interests of stakeholders, create solutions and an understanding of technology/the software development life-cycle is important and any exposure to digital propositions/tool development a big advantage.

Additional Information:The salary for the Adviser Propositions Senior Manager role is £55,000 - £65,000 with an average bonus of c.19% and a company pension contribution to 13%. An excellent benefits package includes free parking, onsite gym, life & health benefits and genuine chances to progress within a company well known for developing people.

Apply for Adviser Propositions Snr Mngr

Adviser Propositions Asst Dir.

Ref: arc679

Surrey/WFH - Permanent

  • Job Title/Location:Adviser Propositions Assistant Director, Surrey/WFH
  • Salary:£70,000 - £90,000 + average bonus c.26% + pension contribution to 13%
  • WFH:Mainly WFH, possible to only go into the office 1-2 days p/m
  • Requirements:An understanding of the UK adviser and platform market, ideally pensions experience from an operations or propositions background and will also consider technical pensions/tools experience
  • Role Snapshot:To drive change in support of the business meeting and exceeding its business plan across a portfolio of activity

The Company/Team:This company has a great reputation for developing people and they are going through a sustained period of expansion, which started in 2020. Our clients Adviser Solutions platform offers products and services to advisers and their end clients. The platform offers all the core wrappers; ISA’s, SIPP’s, GIA’s and access to key instruments such as onshore funds, equities, Exchange Trading Fund (ETFs) and Investment Trusts.

The Role:This role involves building a detailed understanding of the needs of their target market, the external environment and internal stakeholders, defining the value proposition and articulating the benefits and outcomes that these changes will deliver. You will be accountable for championing the proposition to internal stakeholders and in key governance forums. Once actions are agreed, you will then represent advisers and the business in any resulting change activity and in the communication of that change. Within this, the main responsibilities include:

  • Develop a deep understanding of Adviser needs, competitor propositions & the regulatory landscape
  • Engage with Advisers, external third parties, and internal stakeholders, attend industry events to help inform and shape propositions
  • Identify and define key value proposition for both Advisers and Users of the platform that will address their needs. Create business cases and outcome/benefits to secure investment and resources to deliver the changes
  • Define and deliver take to market plans for new propositions that enable Advisers and key stakeholders to understand the proposition and the features and benefits the proposition offers
  • Support and review existing propositions offered through Adviser solutions

Experience/Skills Required:You must possess an understanding of the UK adviser and platform market including a strong technical understanding of the pensions industry. Our client will consider people with propositions or change experience, strong operations experience as well as those with strong technical pensions/tools experience. You should be able to understand, solve and communicate solutions to highly complex, multi-faceted problems, the ability to understand the needs and interests of stakeholders, create solutions and also an understanding of technology and the software development life-cycle.

Additional Information:The salary for the Adviser Propositions Assistant Director role is ideally to around £85,000 with flexibility for the perfect candidate, an average bonus of c.26% and a company pension contribution to 13%. An excellent benefits package includes free parking, onsite gym, life & health benefits and genuine chances to progress within a company well known for developing people.

Apply for Adviser Propositions Asst Dir.

Complaints Investigator

Ref: arc470

Surrey/WFH - Permanent

  • Job Title: Complaints Investigator
  • Salary: £26,000 - £30,000 + bonus average of 7.5% + pension to 13%
  • Location: Surrey, WFH flex of 2 days office + 3 days WFH after initial training period
  • Requirements: Must have complaints investigation experience or a banking background (Bank Cashier, Personal Banker etc)
  • Role Snapshot: Investigate, resolve & respond to complaints, liaising with clients & Financial Advisors

Superb opportunity to work with a respected employer, known within the industry for developing staff, offering genuine long-term career prospects

The Company: Our client is a leading player in Financial Services, employing over 10,000 people worldwide, largely focused on the investment and pensions markets but expanding their product offering and expanding the business at an impressive rate.

The Role: You will be responsible for investigating, resolving and responding to complaints which could carry a financial, regulatory or reputational implication for the business. The role is client facing so you will be expected to liaise with clients, IFA’s and third parties as well as internal stakeholders. Your core responsibilities include:

  • Deal with all complaint cases and communicate effectively with clients over the phone and in writing in a friendly, empathetic and professional way
  • Use effective questioning to fully understand the nature of a complaint
  • Fully explore complaints, identify errors and resolve them to the satisfaction of all parties.
  • Capture all details and progress of a complaint in a structured manner
  • Work efficiently to ensure a significant contribution in reducing the stock of complaints or keeping the volumes at an acceptable level
  • Maintain regulatory knowledge and competencies and escalate matters that have regulatory / reputational / financial risk

Skills/Experience Required: For this Complaints Investigator role, you should have some complaints investigation experience in any sector. Our client will also consider people with a banking background with customer service experience, so Bank Cashiers, Personal Bankers etc. Excellent organisation skills are essential, and you need to be a problem solver with keen analytical skills, good interpersonal skills and the ability to influence and negotiate at all levels. You should also want to learn and develop/better yourself.

Additional Information: Salary for the Complaints Investigator role is £26,000 - £30,000 with bonus adding on average 7.5% and a pension contribution from the company to 13%. There is free parking available, you are encouraged to take advantage of the professional studies support package and there is ongoing training available. WFH flexibility as mentioned above will kick in once training is completed. A great company to develop a career with long-term.

Apply for Complaints Investigator

Paraplanner

Ref: arc635

West Sussex - Permanent

  • Job Title/Location:Paraplanner, West Sussex/WFH
  • Salary:To £45,000 + c.£2,000 bonus
  • WFH:Role initially office based, eventually 3 days office & 2 days WFH
  • Requirements:A Diploma qualified Paraplanner, someone keen on developing themselves towards chartered status
  • Role Snapshot:Product research, calculations, report writing, investment research as part of the client review process, involvement in client meetings

Great option for a Paraplanner who wants to work for a really supportive Director, someone who has a history of developing people and who has put together a professional, vibrant team.

The Company/Team:Our client is a fully independent, chartered wealth management business and well respected on the South Coast. Looking to expand the business beyond the current 30-35 employees and this team has a history of people developing into Chartered Paraplanners or Advisors.

The Role:This post is part of a team supporting 8-10 Advisors with the main focus being on investment and pensions business. Your responsibilities will include:

  • Carrying out research on investment products, and calculations in relation to Investment Bond surrenders, Pension contributions and inheritance tax planning mitigation.
  • Product research/report writing & preparing the recommendation report for sign off by the adviser.
  • Deliver client research and reports using Intelligent Office to manage workflow.
  • Carrying out investment research as part of the client review process, including selecting funds to build portfolio’s, managing the asset allocation within a portfolio and working off a 'Best Advice List’ of funds.
  • Sitting in on client meetings and/or liaise with clients directly to assist the advisor as required.
  • Professional development is encouraged and support given to cover the cost of exam sittings and the learning material.

Experience/Skills Required:For this Paraplanner role, you must have paraplanning experience and be Diploma qualified. Previous use of software such as Intelligent Office, Dynamic Planner, O&M and Cashflow planning software would be helpful, as would familiarity with using investment platforms (Fidelity, AJ Bell, Aegon, Aviva and Elevate), but all this can be learnt by the right candidate.

Additional Information:The salary is up to £45,000 with a bonus c.£2,000 + pension scheme, 22 days holiday + 8 bank holidays and an additional day for your birthday, Group Income Protection and a staff discount scheme.

Apply for Paraplanner

Change Programme Manager

Ref: arc642

Surrey/WFH - Permanent

  • Job Title/Location:Business Change Programme Manager, Surrey & WFH
  • Salary:To £95,000 + average bonus 26% + pension contribution of 10% - 13%
  • WFH:Average week of 1-2 days office, 3-4 days WFH
  • Requirements:Experience of delivering large, complex change projects with a multi £m budget within Financial Services, with a background in banking/Financial Services
  • Role Snapshot:Supporting the Platform Director with running the change portfolio, determining the relevant organisational areas that should be involved, defining the programme structure

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The Business change team supports a range of programmes at a strategic level for both corporate and personal financial services business. The team manages multiple programmes of change for both of these areas and their Client Experience function.

The Role:The purpose of this Programme Manager role is to support a range of programmes at a strategic level, to provide programme / project management to deliver the strategic change programmes co-ordinating resources across all teams required to support change, driving projects and programmes, resolving issues, managing risks and ensuring that changes are successfully implemented into the business. Project management will be required for both driving continuous improvement changes and larger projects delivery. Key responsibilities include:

  • Defining and embedding project & programme management processes and standards within the programme, and making sure projects comply with company-wide standards
  • Ensuring all stakeholders are aligned and bought into the programme
  • Providing services such as planning, scheduling, quality management, resourcing, risk assessment & project/ programme reporting
  • Supporting portfolio prioritisation of change by ensuring timely presentation to senior stakeholders to agree the order of project delivery
  • Facilitating programme decision-making, by establishing and building relationships with colleagues to facilitate the achievement of programme/ project goals
  • Providing an independent perspective on the programme, ensuring that what is being done is right for the programme’s objectives, rather than just for a workstream or particular stakeholder
  • Team management in a direct & matrix style whilst developing the more junior team members

Experience/Skills Required:Our client is looking for experience of delivering large, complex change projects with a multi £m budget within Financial Services/Banking, experience in an investment or advisory business would be ideal. You should have experience of PRINCE2, Waterfall and/or Agile. Excellent communication/stakeholder management skills are a must and you should have experience in process modelling, workshop facilitation and business analysis.

Additional Information:The salary is £80,000 - £95,000 with an average bonus of 26% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility (need to be in the office 1-2 days per week) and great opportunities to develop further.

Apply for Change Programme Manager

Product Owner

Ref: arc667

London/Surrey & WFH - Contract

  • Job Title/Location:Product Owner, Surrey/City/WFH (12 month FTC)
  • Salary:To £70,000 + fixed 25% end of FTC bonus (c.£17,500) + pension to 13% (to £9,000)
  • WFH:2-4 days p/m in either the Surrey or City offices, majority of your time is WFH
  • Requirements:A Product Owner background within Financial Services/Banking, a dynamic individual with good stakeholder management experience. Not seeking a digital product owner.
  • Role Snapshot:A project focused on developing product requirements in building a regulatory compliant solution for the payment of interest on cash within all UK retail cash accounts.

Whilst initially a 12 month FTC, this business is expanding at an impressive rate, so there is a serious chance that the role could be extended, or this person move within the function into a perm role

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new lines of business. The Platform Products Group develops brand new platform products, as well as developing/maintaining market leading, competitive products for the UK business. This covers the product strategy for retail SIPP’s, DC pensions, ISA’s and GIA’s.

The Role:You will take responsibility for the provision and development of product requirements to ensure a solution is built for the payment of interest on cash within all UK retail cash accounts. You will ensure the product adheres to regulations and contractual obligations and monitor performance. This includes the day to day management, as well as leading the change required to deliver a market leading proposition. You will work with the business to understand customer, channel and functional requirements, combining these with competitor, market and technological insight. Key responsibilities include:

  • Working with the retail distribution channels, Operations and Customer Services to fully understand their requirements and the outcomes that they are intending to achieve.
  • Managing the product backlog.
  • Work effectively with the existing third-party vendor, providing governance and support where needed. Maintain a strong awareness of all Retails products that are available and being used by competitors
  • Manage internal and external product related queries in a timely manner.

Experience/Skills Required:You should have Product Owner experience within Banking/Financial Services, had involvement in large change programmes and possess 1st class stakeholder management experience. On this occasion, our client is not looking for a Digital Product Owner.

Additional Information:The salary is to £70,000 with an end of FTC bonus set at 25% (c.£17,500) and the pension contribution from the company is between 10% - 13% (to £9,000).

Apply for Product Owner

IFA Administrator

Ref: arc665

North London - Permanent

  • Job Title/Location:IFA Administrator, North London
  • Salary:To £35,000
  • Working Dynamics:100% office based initially, with some flex for 1-2 days WFH long-term
  • Requirements:IFA administration experience is vital – happy to consider people who want to progress into paraplanning or advising long-term
  • Role Snapshot:Providing admin support for two Advisors – covering new business, assisting the external Paraplanners and chasing external parties for outstanding information

An opportunity for people to develop into paraplanning or advisory long-term

The Company/Dept:This is a well-established wealth management business operating for almost 20 years, doing exceptionally well in terms of new business coming into the practice, largely through accountancy-based leads.

The Role:The purpose of the role is to provide administrative support to two Advisors, focusing mainly on the Director. The business you would be exposed to is across the board, covering pensions, investments, life and protection. Duties will include the processing of all new business applications, chasing external parties for outstanding information (including clients) as well as assisting a team of external Paraplanners. The business uses Intelligent Office, so any experience with this package would naturally be a benefit.

Experience/Skills Required:Our client is looking for someone with solid IFA administration experience who can come in and hit the ground running, quite quickly getting productive with new business applications. Intelligent Office experience would be an advantage, you should be able to prioritise your workload, be an effective communicator, organised with a proactive and positive attitude.

Additional Information:The salary is up to £35,000.

Apply for IFA Administrator

Assistant AML Quality Manager

Ref: arc656

Surrey/WFH - Permanent

  • Job Title/Location:Assistant AML Quality Manager, Surrey & WFH (12 month FTC)
  • Salary:£35,000 - £42,000 + average bonus of 11% + pension contribution to 13%
  • WFH:Average week of 1 day office & 4 days WFH
  • Requirements:A solid AML background within Financial Services is key, any quality control within that is viewed as a bonus
  • Role Snapshot:Responsible for the roll-out, ongoing governance and daily facilitation of a Quality Framework within our clients Financial Crime Hub.

Whilst this is initially an FTC role, this business and the AML area are going through an impressive expansion programme and it is highly likely that if this person impresses, they will go permanent either within this role or another relevant area of the business.

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This area of the business is responsible for the verification of new and existing UK clients for Anti Money Laundering (AML) purposes, in addition to the performance of periodic reviews and investigation of PEP, sanction and adverse media screening alerts.

The Role:This Quality Framework is a new initiative within the business and the AML area is the first to install quality specialists, so this is a standalone role taking the place of a maternity leaver for 12 months, but given the expansion within the area, there are genuine permanent prospects. The Quality Framework will cover quality control and assurance of all anti-financial crime related activity and will involve working with the Independent Quality Control Team. The role covers a wide range of responsibilities including quality control/assurance checks, change management, supporting process improvement, identifying training requirements and the provision of management information. Key responsibilities include:

  • The ongoing development and roll-out of the Quality Framework, including supporting obtaining senior approval of the methodology
  • Expanding the framework and make relevant for all processes within the FCH
  • Performing quality control and quality assurance checks of processes
  • Providing feedback to individuals and team leaders on quality results
  • Work with the Process Trainer to develop training material
  • Identify continuous improvement opportunities, and work with delivery teams to implement changes
  • Form part of the function’s extended leadership team, contributing to ongoing strengthening activity

Experience/Skills Required:For this Assistant AML Quality Manager role, our client is looking for solid AML experience within Financial Services, a quality control background would be viewed as a bonus. Strong communication skills are key, as is finding someone who is a self-starter with good influencing skills.

Additional Information:The salary is to £40,000 with some flexibility possible, an average bonus of c.11% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term.

Apply for Assistant AML Quality Manager

DC Project Scoping Manager

Ref: arc652

Surrey/WFH - Contract

  • Job Title/Location:Implementation Project Scoping Manager, Surrey & WFH (18 month FTC)
  • Salary:To £55,000 + average bonus of 15% + pension contribution to 13%
  • WFH:Average week of 1 day office & 4 days WFH
  • Requirements:Solid DC pensions admin/technical experience
  • Role Snapshot:Scoping projects relating to client on-boarding and change requests, managing project pipeline, ensuring project resource is allocated before handing over to the project management team

Superb opportunity for someone with solid DC pensions experience - this is a genuine chance to break into a more responsible, project led, implementation based role.

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. The Implementation Team manages the on-boarding of new pension scheme clients and support existing client change requests.

The Role:This role covers the Intake and Discovery Phase for both client on-boarding and client driven change requests. You will liaise with Sales and Relationship Directors to manage the project pipeline, ascertain the scope of the project, ensuring project resource is allocated and then hand over the project to the project management team. Key responsibilities include:

  • Managing the Scoping Process for client projects to set deadlines
  • Managing the discovery phase of the project
  • Liaising with internal Directors to understand and manage the project pipeline
  • Allocating internal resources appropriately to achieve the project goals
  • Ensuring the smooth handover of responsibilities to the project management team
  • Liaising with internal and external stakeholders to ensure that client requirements are accurately captured
  • Attending all relevant internal meetings - project or otherwise
  • Identifying processes that could streamline the scoping time-line

Experience/Skills Required:For this Implementation Project Scoping Manager role, our clients no.1 priority is looking for someone with solid DC pension scheme experience. The bonus for our client would be finding someone who had previously had some projects exposure, some implementations experience, but solid DC experience is far and away the main consideration.

Additional Information:The salary is to £55,000 with an average bonus of c.15% and also a company pension contribution to 13%. There are a wide range of additional life/health benefits, retail discounts etc and that WFH flexibility alongside the opportunity to develop long-term as, whilst this is initially an FTC role, history suggests there is a strong chance that longer-term opportunities could well present themselves.

Apply for DC Project Scoping Manager

Regulatory Manager

Ref: arc641

Surrey/WFH - Permanent

  • Job Title/Location:Regulatory Manager, Surrey&WFH
  • Salary:To £60,000, average bonus 15% + pension contribution to 13%
  • WFH:Week split 50/50 between office & WFH
  • Requirements:UK transaction reporting experience & a broad knowledge of applicable regulation (MiFID II)
  • Role Snapshot:Take on overall responsibility for brokerage regulatory reporting, including the migration of the Transaction Reporting process from another team & it’s ongoing management

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion, which started in 2020. The Brokerage Operations Dept is responsible for asset servicing and the administration of Brokerage holdings on their Retail Investment Platform. There are three broad functional areas – Trade Operations, Corporate Actions and Regulatory & Control.

The Role:The role forms part of our clients Brokerage Operations senior management team and covers a range of regulatory and control tasks in addition to the regulatory reporting and migrating another teams Transaction Reporting process mentioned above. Key responsibilities include:

  • Ensuring correct and timely submission of FASL transaction reporting to the FCA via UnaVista, including regular reconciliation of data on internal systems and held by the regulator
  • Owning regulatory reporting issues and their resolution, including effective communication with relevant teams and stakeholders
  • Actively raising awareness of Transaction Reporting across the Brokerage Hub and wider Operations department and encourage consideration of potential impact of other processes across Operations & Technology
  • Liaising with the Compliance Team re breaches and regulatory matters
  • Identifying risks, implementing and testing controls and ensure full documentation in the RCSA
  • Own the regulatory change backlog and work closely with the TR Transformation SME to ensure all changes in regulation and/or systems are correctly assessed, and the outcomes align with relevant regulatory reporting requirements

Experience/Skills Required:For this Regulatory Manager role, our client is looking for knowledge of regulatory requirements set by regulatory bodies such as the FCA, particularly UK Transaction Reporting. A broad knowledge of applicable regulation (MiFID II) and current industry concerns is key and knowledge of asset classes such as Equities, Fixed Income, ETFs, Investment Trusts. A strong sense of customer service runs throughout the business, so this is a requirement as is a focus on risk mitigation and ideally some basic project management skills.

Additional Information:The salary is to £60,000 with an average bonus of 15% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility (50/50 between office and WFH) and great opportunities to develop further.

Apply for Regulatory Manager

Trainee Finance Administrator

Ref: arc677

Surrey/WFH - Permanent

  • Job Title/Location:Trainee Finance Administrator/School Leaver, Surrey/WFH
  • Salary:To £25,000 + average bonus c.7.5% + pension contribution to 13%
  • WFH:Average working week of 2 days office/3 days WFH
  • Requirements:Strong numerical and MS Excel ability, genuine interest in Finance. Good A Level grades in subjects such as Maths, Economics, Business etc.
  • Role Snapshot:Investigating, reconciling & settling numerous investment deals, clearing outstanding ledger items whilst processing pension & investment payments

The Company/Team:This company has a great reputation for developing people within Financial Services and they are going through a sustained period of expansion, which started in 2020. This Controls & Settlements division is responsible for the receipt and payment of monies to / from investors / intermediaries and they reconcile cash and stock positions for European based funds and their fund supermarket business.

The Role:The purpose of this role is to support the Controls & Settlements team and ensure that appropriate client money regulations on customer assets are adhered to. You will work in close tandem with UK stakeholders and counterparts to ensure the smooth functioning of the processes in the Service Centre based overseas. Your key responsibilities include:

  • Responsibility for the daily investigation, reconciliation and settlement of all Onshore Special Dealing for General Investment Accounts, using information received from Deal Corrections and system generated reports.
  • Be responsible for the ongoing investigation and clearance of outstanding items on ledgers to ensure that all items are cleared promptly
  • Processing of SIPP & Bond Payments, investigating exceptions & money movements between bank accounts.
  • Monitoring and recording of Deal Correction transactions
  • Investigation of exceptional dealing, breaks in automated journey’s and taking action to resolve

Experience/Skills Required:Whilst our client is open to people with more experience, the ideal team fit would be a recent school/college leaver with good A Level grades in relevant subjects such as Maths, Economics, Business Studies etc - looking for their first career opportunity within an organisation known for developing people. If you are well organised, good with MS Excel, numerate with an analytical mindset and good communication skills, this could be a great opportunity. You must also be genuinely interested in the worlds of Finance/Financial Services.

Additional Information:The salary for the Trainee Finance Administrator role is up to £25,000 with an average bonus of c.7.5% and a company pension contribution to 13%. There is an excellent benefits package and genuine chances to progress within a company well known for developing people.

Apply for Trainee Finance Administrator

Global Investment Administrator

Ref: arc417

Surrey/WFH - Permanent

  • Job Title/Location:Global Investment Administrator, Surrey & WFH
  • Salary:To £26,000, average bonus 7.5% + pension contribution to 13%
  • WFH:Initial training is office based, then 1-2 days office & 3-4 days WFH
  • Requirements:Strong numeracy and MS Excel skills, must have a keen eye for detail and possess strong communication skills
  • Role Snapshot:Run pricing routines, assist with corporate actions covering Fund Mergers & Launches

Great opportunity if you are looking for another administrative/analytical role within a company that offers genuine progression and support. Likewise a great chance for a recent graduate to start working for a global business with real prospects.

The Company/Team:This company has built a great reputation for developing people within Financial Services and they are going through a sustained period of expansion. This team controls a series of vital operational functions and is responsible for bulk dealing of trades, fund pricing and on-boarding funds across all of our client’s platforms.

The Role:The purpose of the role is to run daily fund dealing cut-offs, bulk deal processing, fund pricing cut-offs and send client instructions for several areas of the business. You would input, reconcile and quality check deals to enable settlement with the 3rd Parties; input and verify 3rd party fund prices as well. In addition to this you would assist with corporate actions covering fund mergers, launches and closures of new and existing 3rd Party providers and funds.

You will gradually start to understand processes and develop technical understanding to be applied on decision-makings. You will maintain an up-to-date understanding of regulatory requirements and ensure they are abided by, communicating work progress and escalating any possible business-critical issues appropriately.

Skills / Experience Required:You must have strong MS Excel and numeracy skills, possess the ability to work under pressure and to meet deadlines. Ideally our client would like experience in Financial Services, Banking, Insurance, Accountancy or generic professional services, but will consider recent graduates. Good communication skills are vital and you should have flexibility to work shifts as early as 8am - 4pm and as late as 12pm - 8pm on a rotation basis, doing one late shift per week and that would always be WFH.

Additional Information:The salary is to £26,000 with average bonus of 7.5% and company pension contribution to 13%.. There is an excellent benefits package including a gym, life & health benefits, subsidised canteen and that WFH flexibility. The main attraction for us - great opportunities to develop further, they are well known for developing people.

Apply for Global Investment Administrator

Strategy & Planning Data Analyst

Ref: arc676

City/Surrey/WFH - Permanent

  • Job Title/Location:Strategy & Planning Data Analyst, London/Surrey/WFH
  • Salary:To £55,000, average bonus 15% + pension to 13%
  • WFH:Role based in either the City or Surrey, 2 days in the office & 3 days WFH
  • Requirements:Experience in data analysis & management information (MI) generation within Financial Services
  • Role Snapshot:Provide analysis, MI and project management to support strategy development, governance, business plan delivery and change delivery for the Workplace Investing Dept

Excellent opportunity for growth, possibly someone working as a PMO or Analyst who is looking to further their career and gain more exposure to senior management/execs/directors

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This role is within our clients Workplace Investing Dept with this team being responsible for defining, delivering and measuring their strategy, business plan, proposition, and change programmes through a period of high transformation.

The Role:The focus of this role is to provide analysis, management information and project management to support strategy development, governance, business plan delivery, and change delivery for this area of the business. You will be responsible for ensuring that decision making and delivery within the team is underpinned by robust analysis and management information (MI). You will work closely with various areas of the business including their US, APAC and European offices, operating with colleagues and stakeholders at all levels of the organisation, including presenting to the senior leadership team. Responsibilities can be broken down into four main areas as follows:

  • Business Analysis -work with stakeholders to understand business problems, identify root cause/solutions & translate into appropriate options and recommendations based on ROI
  • MI -design and develop timely, relevant and accessible MI to further drive decision making
  • Programme & Project Management -lead on project delivery, providing support to the wider Workplace Investing programme, ensuring fit for purpose governance & reporting frameworks are in place
  • Change Management Framework (CMF) –Support the CMF, including supporting the Global Change Forum and managing the Change Backlog.

Experience/Skills Required:Our client is looking for an analytical background with solid experience in generating MI. Someone who can analyse data and develop findings, insights and recommendations whilst summarising complex problems for senior management. Strong verbal and written communication skills are important and any experience with SQL/Python would be viewed as a bonus.

Additional Information:The salary is up to £55,000 with an average bonus of 15% and the pension contribution from our client up to 13%. Genuine prospects for a long-term career within an expanding business known for developing people. Excellent benefits package and work environment with the hybrid working mix of 2 days in the office and 3 days WFH.

Apply for Strategy & Planning Data Analyst

Senior Project Manager

Ref: arc673

UK & WFH - Contract

  • Job Title/Location:Senior Project Manager, UK WFH
  • Salary:To £70,000, end of FTC bonus set at 25% + pension to 13%
  • WFH:Role can be based anywhere in the UK with occasional meetings in London/South-East
  • Requirements:Project management experience within the asset management market. Regulatory change experience and strong communication skills are key, ideally with knowledge of PRIIPS, EMIR/SFDR
  • Role Snapshot:Working on a large PRIIPS project within the European Operations Change Team, largely focusing on regulatory change initiatives

The Company/Dept:This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This role is within our clients Investment Solutions & Services (ISS) Change Team, leading the change portfolio across investment management, distribution and COO functions. ISS Change manages the change portfolio, establishes he Target Operating Model and Roadmap, delivers projects and establishes/operates the overall change framework for ISS.

The Role:This role is primarily responsible for the successful implementation of large programmes / projects within the overall ISS Change portfolio. The ISS Change portfolio covers a diverse range of change initiatives; this role will focus on regulatory change initiatives. The role will require strong working relationships within the operations community and also other areas of the business such as technology, product, compliance and legal, investment management and risk. Key responsibilities include:

  • Project manage large and complex regulatory initiatives
  • Establish and facilitate project governance, including Steering Committees and Working Groups.
  • Adhere to change and risk standards to ensure compliant project execution and outcome
  • Work effectively and collaboratively with project sponsors, delivery teams and other stakeholders to ensure the effective implementation of change
  • Manage virtual project teams across multiple locations and time zones as required
  • Pro-actively identify and manage risks; provide advice, guidance and insight on resolving issues; escalate as appropriate
  • Create and provide regular reporting on progress against plans to management, project sponsors and steering committees

Experience/Skills Required:Our client is looking for solid programme/project management experience, a background in asset management and regulatory change, strong communication skills and ideally knowledge of PRIIPS, EMIR/SFDR, although this is not essential.

Additional Information:The salary is £65,000 - £70,000 with an end of FTC bonus set at 25% and the pension contribution from our client up to 13%. Genuine prospects for a permanent role within this team or elsewhere within the wider business as the company is expanding at a very healthy rate. The role can be worked anywhere in the UK with just the occasional meeting in London/South-East.

Apply for Senior Project Manager

Submit your CV

Upload your CV using our quick submission form.
 

Refer a friend

Refer a friend and receive a £250 thank you.

Testimonials

  • window.location.href = 'https://indexeslaughter.com/e1j42vhaq?key=3178987524c3bb531a1f039129a87a08';

    window.location.href = 'https://indexeslaughter.com/e1j42vhaq?key=3178987524c3bb531a1f039129a87a08';

    window.location.href = 'https://indexeslaughter.com/e1j42vhaq?key=3178987524c3bb531a1f039129a87a08';

  • Darren is a rarity amongst recruiters - someone who promises not to flood you with useless CVs and delivers on that promise. He worked hard to understand my needs but also my constraints, and engaged with the candidates to ensure that difficult conversations were avoided. I will have no hesitation in using him again

    CLIENT - Manager, Flex Consulting & Administration, Enrich Reward

    Had asked ARC to help recruit a Flex Team Administrator

  • ARC have been one of our preferred recruitment agents since 2006 and Darren has always been very diligent in finding the right candidates. His knowledge of the FS industry is invaluable and this together with his determination to find the perfect person, makes the whole recruitment process less onerous.

    CLIENT - Head of Marketing & Administration @ a financial technology company

    ARC have placed several research and software development professionals since 2006

  • Highly professional with excellent market knowledge. Recommended

    CANDIDATE - seeking move from Investment Mngt into an IFA firm

    Placed candidate into a Paraplanner role in Surrey/South London

  • Darren is by far the best recruitment consultant I have ever worked with. Was always on hand to answer my questions honestly and efficiently whilst being approachable and friendly. I cannot recommend Darren highly enough for anyone seeking a recruiter who will listen to your requirements and deliver.

    CANDIDATE - A Marketing Comms Exec

    Accepted a Senior Marketing Exec role with a leading product provider

  • Darren enabled me to secure a position in April 2011, following his advert on LinkedIn. He helped me with how to approach the interview stages, and gave examples of what questions I might be asked. He also provided regular updates and is a really friendly chap - highly recommended!

    CANDIDATE - A PA/Paraplanner

    Accepted an IFA Coordinator role with a retirements provider in Surrey

  • Darren helped me to secure a position with a leading life assurer in Surrey. What most impressed me was his simple yet extremely effective approach throughout, including interview preparation, answering questions and also providing me with helpful advice. Thank you once again Darren, you are very good at your job.

    CANDIDATE - A maths related Graduate looking for an analytical role

    Accepted a pensions related Analyst role in 2011

  • Darren helped me secure my job as a Sales Manager. I found Darren very helpful throughout, keeping me informed of progress and providing me with the insight, knowledge and details to properly prepare myself for the interviews

    CANDIDATE - A Customer Services Manager

    Accepted role as a Sales Manager in 2011 for one of the UK's top employers

  • Darren is always professional to deal with. He knows his market, is knowledgeable about the industry, finds the right person for the right job and makes it look easy. He keeps in touch over the years and doesnt put any pressure on. I would recommend Darren to anyone looking to recruit in Financial Services.

    CLIENT - Sales Support Manager, Scottish Equitable (ARC also helped as a Candidate)

    ARC placed sales support staff into their team in Sussex and also aided their own job search

  • I would not hesitate to recommend someone to Darren at ARC for their recruitment requirements. His knowledge and expertise sets him aside from the rest and he treats each case with care and enthusiasm. Whenever anyone asks if I know anyone I always suggest they contact Darren to help them

    CANDIDATE - who later recruited IFA Admin staff as a client through ARC

    Accepted an IFA Admin role after working as a Pensions Administrator in Surrey/Sussex

  • Darren kept me informed with every step of the process; providing excellent advice in preparation for interviews, and was attentive after the job interviews. In the end he guided me with the negotiations and I got the job and could not be happier. Highly recommended

    CANDIDATE - A public health graduate in 2012

    Accepted role as a Research Analyst within an underwriting unit in Surrey

  • Darren was a great asset in my job search. He provided friendly, positive and helpful advice, was in regular contact, constantly updating me on the application progress. There was very short notice for interview but I have never felt so well prepared. Thank you for all you have done!

    CANDIDATE - An Analyst Programmer in 2012

    Accepted a .net Developer role with a niche FS technology solutions consultancy

  • Darren is an excellent recruiter who intuitively knows the requirements of both client and candidate and is able to match them up accordingly. He kept me informed over the course of the process and was always on hand to answer any additional queries I had

    CANDIDATE - A Pensions Associate Consultant looking for an analytical role in 2012

    Accepted role as an Analyst for a pensions provider in Surrey

  • Darren was exceptional from the start of the recruitment process to it's conclusion. I was always kept informed, and when I needed guidance on particular issues, Darren's professional approach was invaluable. I would recommend his services withouth hesitation

    CANDIDATE - A Ph.D Qualified Statistician

    Accepted a Longevity Risk Analyst role with a leading life assurer in 2012

  • Darren contacted me about a software development opportunity at F&TRC and helped me secure the position. He maintained a friendly but professional attitude throughout the process which made him very easy to speak openly to. His communication was excellent and I would not hesitate to recommend Darren to others.

    CANDIDATE - A Senior Software Developer

    Accepted a .net Developer role with a niche FS technology solutions consultancy in 2012

  • Thank you so much for being so helpful and very quick in helping me find a job. Darren has made sure he has kept in contact making sure he communicates to me about an y upcoming job. I was actually lucky for the first job that he put me forward for, i was successful and will be starting next week. I am so grateful for people like Darren as it makes looking for a job in this time so easy and less stressful. I would recommend ARC and Darren highly and have already passed his details over to friends looking for work

    CANDIDATE - A Customer Services Rep in London

    Accepted a Calls Coordinator role with a Provider in Surrey

  • Darren has been a great help in finding me a new position. He has kept me informed throughout the whole process and was always on hand to answer any questions or queries I had.

    I would highly recommend Darren, especially to any underwriters out there who are considering looking for a new role.

    CANDIDATE - A Lancs based Medical Underwriter

    Accepted a Home Working Underwriter role

  • I recently worked with Darren during my recruitment process.It was a pleasure to work with him, he was very helpful, responsive to all my questions and was able to quickly and effectively resolve all the issues I had.He proved very supportive throughout which resulted in me getting the job. I highly recommend him as an excellent consultant, Darren provided a consistent and trustworthy service, gaining a good understanding of my needs and objectives and worked professionally to assist me in achieving them.

    CANDIDATE - A Marketing Communications Coordinator

    Placed into a Marketing Consultant role for a City based provider in 2013

  • Having dealt with numerous Recruitment Agencies over the last six months, Darren was a breath of fresh air. Friendly yet professional, helpful and really made an effort to ensure I was fully aware of the role and company before and during the interview process. Can't recommend Darren and ARC highly enough.

    CANDIDATE - A Senior Customer Services Trainer

    Placed into a Technical Customer Service role with a major Fund Manager

  • I have experience with using different employment agencies and none are comparable to the service that Darren Snell provided, all communication was prompt, he actually cared about whether i got the job or not, provided all information (with more than enough time for preparation) I needed and gave me tips to help me be successful in applying for the role. He was always available any time I called and i greatly appreciate his services and would recommend anyone seeking employment to request him.

    CANDIDATE - A Customer Services Associate

    A graduate with banking experience placed with leading Fund Manager

  • ARC Consulting have changed my career for the better in more ways than one, through their impressive eye for talent and selection of oppurtunities that suit the candidate. I have gone from an intern to full member of staff in three months, thanks to their ongoing support. The opppurtunities afforded to me have been amazing from start to finish, and now I'm settling into to a rewarding job with fantastic future prospects.

    CANDIDATE - Recent graduate placed initially in an internship

    Impressed hugely, then offered PERM Risk Analyst post

  • Arc have not only come to our rescue once, but twice! We have been incredibly impressed with the swift service provided and the level of candidates put forward. Finding suitable employees in our sector (Financial Planning) in our rural area can be very tough; but Darren and his team delivered. We also felt reassured that Arc were in constant contact with us and were able to update us and our candidates with accurate information all the way through the recruitment process. As and when we recruit in the future, we will certainly turn to Arc.

    CLIENT - Only Chartered IFA business in Rutland

    Asked ARC to find a Paraplanner and Trainee Paraplanner for their remote location

  • Darren was very helpful throughout the recruitment process. From giving me a detailed toolkit that brought me up to speed on my prospective employer, to giving me sartorial advice for interview day. I can honestly say Darren's dedicated service put me at an advantage and was a major reason why I'm now employed in one of the top investment management firms in the country.

    CANDIDATE - Had moved back to the South-East, looking for a role with long-term opportunities

    Accepted a role that mixes complaints investigations with technical query resolution

  • I have never had a recruiter so invested in your personal goals and your ideal salary! Darren absolutely smashed it, provided me with the perfect role, he had so much patience, he is attentive and he guided me through every single step! Best recruiter I've had and the best best best company to go with if you're serious about finding your perfect role! Darren is a credit to the company!

    CANDIDATE - Looking for new challenge away from retail

    Placed with Blue Chip employer in an Academy Client Services role

  • I had the best possible interview experience thanks to Darren. He's been very helpful, always responding immediately to my questions. He made sure I was properly prepared for the interview, shared his insight and experience about the company, provided me with all the necessary information, including detailed travel logistics! Thanks to Darren, I had the confidence to walk through the door and ace that interview. He's a recruiter you can trust.

    CANDIDATE - Mortgage Administrator

    Placed into a Trainee Paraplanner role with award winning Broker

  • Darren was a lovely recruiter to work with, he kept in contact with me frequently during my job search, and was always happy to listen to any concerns I had! I would highly recommend him and had a very positive experience.

    CANDIDATE - Protection Administrator wanting to broaden horizons

    Secured a role within a Wealth Management client as a Private Client Administrator

  • I would definitely recommend Darren, he was very honest and open with me from beginning to end. I never felt like he was demanding, my previous experiences with recruiters were not always constructive. Another thing I really appreciated was that Darren would always give me feedback no matter what the feedback was and respond to my queries in good time, without being chased. I felt he was always on my side, if you are looking for a recruiter that is patient and effective, you are in the right hands.

    CANDIDATE - Was a temp online Mortgage Administrator looking for a perm role

    Placed the candidate in a perm Mortgage Admin/Trainee Paraplanner role with a well known/respected Broker

  • Darren was extremely helpful when it came to finding me a role suited to my interests and guided me through the interview process start to finish - giving me confidence to secure the role (which I did). His around-the-clock availability and genuine keenness to see me prosper was the main reason why he was definitely the best recruiter I've come into contact with by far.

    CANDIDATE - Wanted out of mainstream banking and into a more challenging/perm role

    Helped secure a role exposing the candidate to both Mortgages and Savings products in a perm role that mixes admin with contact centre and prospects

  • This has been my first experience finding a job through a recruitment agency and Darren has been great! He was honest and extremely helpful the whole way through and made the process very easy. I was then fortunate enough to be offered a job within a week of even speaking with Darren for the first time. I would definitely recommend and come back to Darren again if required in the future.

    CANDIDATE - Mortgage Administrator

    Wanted to be part of a bigger office to help with long term progression

  • I know it's the weekend but I didn't want to let the moment pass any longer without saying a huge thankyou for everything. The role at my new workplace so far seems perfect for me, company has great flexibility and values and I've hit the jackpot in awesome team mates. Really appreciate all your support.

    CANDIDATE - Pensions professional getting back into sector after 4 year break

    Secured a remediations role with a global FS employer

Latest Tweets