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Active Recruiting Consultants Ltd

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Financial Services Jobs

Complaints Technical Manager

Ref: arc467

Surrey - Permanent

£1st Class Package

**Complaints Technical Manager, Sutton/Redhill/Kingswood, strong package **A great career opportunity for people with complaints experience within Financial Services, Banking or General Insurance **Blue Chip employer, fabulous office setting/environment **Not a team management role, so no management experience required.

The Company:Our client is a leading Financial Services employer, serving customers all over the world. They employ over 5,000 people, managing £150billion+ worldwide.

The Role:Based within our clients Complaints & Escalations team made up of 5 people, you will act as the Technical Expert in the management of the day to day activities of the team and your responsibilities will include:

  • Effectively managing high risk complaints and queries on behalf of the senior management team, ensuring timely verbal and written updates, accuracy of information and pragmatic solutions.
  • Managing/providing technical input/advice/oversight for the most complex and technical complaints and /or calculations.
  • Interacting with the FOS and The Pension Ombudsman Services providing information and background as required to resolve disputes outside of the normal complaints process.
  • Providing guidance and feedback to complaint handlers, to improve/change their front end complaint handling to take into account complaints best practice/feedback from FOS/feedback.
  • Reviewing wider team complaint handling on a weekly basis ensuring a good level of quality is being maintained and adherence to regulatory reporting requirements.
  • Assisting with complaint handling training in line with the FCA’s guidelines as required, or as and when a specific need is identified.

Skills / Experience Required:A complaints background within Financial Services, banking or general insurance is essential. Excellent organisational skills, the ability to work calmly under pressure and with accuracy/attention to detail are key requirements. You will need to be a proactive team-player, able to take the initiative and anticipate difficult situations finding practical solutions. It is essential that you possess demonstrable understanding of the FCA DISP rules and you must be a confident communicator.

Additional Information:The salary for the Complaints Technical Manager role is very competitive and in addition there is a bonus of c.20% and pension contributions up to 13% and all details are available upon application. The big attraction though is the opportunity to develop and progress within a blue-chip employer.

Apply for Complaints Technical Manager

Mortgage Paraplanner

Ref: arc429

West London - Permanent

£30,000 - £35,000

**Mortgage Paraplanner **To £35k + bonus **Established, award winning Mortgage Brokerage is looking for a Paraplanner to support a Mortgage Broker and work alongside the support team, including one other Paraplanner, a Trainee Paraplanner and a Mortgage Administrator **Must have at least 2 years mortgage administration experience, ideally mortgage paraplanning experience in submitting cases and chasing them through **No.1 Broker in their network, pushing through excellent level’s of business.

The Company:This brokerage numbers 7 staff, has been operating 10 years and are based a short walk from Putney Bridge and Parsons Green tubes as well as Imperial Wharf and Putney Stations.

The Role:This role is all about ensuring client expectations are managed throughout the process and their outcome is a positive experience. You will need to package all of the cases correctly before submission, ensuring you have all of the required documentation for both compliance purposes and for the respective Lender. The key tasks will include:

  • Completing all online Agreement in Principle’s and Mortgage Applications
  • Completing all Life Insurance Applications for Providers
  • Ensuring that both the Fact Find and Medical Questionnaire are filled in correctly
  • Pro-actively liaising with clients to request documentation, checking the documentation that is provided is correct and compliant
  • Sourcing Mortgage rates for the Mortgage Broker using the Trigold system
  • Sourcing Life Insurance premiums using AssureWeb
  • Arranging for the Solicitor & Valuation fees to be taken where applicable

Skills / Experience Required:For this Mortgage Paraplanner vacancy, our client is looking for people with proven mortgage paraplanning or mortgage administration experience. Good communication skills are key, as is the ability to work at a fast pace whilst ensuring you pay a lot of attention to detail. Good atmosphere amongst the team, so a positive, professional attitude is really important.

Additional Information:The Mortgage Paraplanner salary is £30,000 to £35,000 with bonus likely of £2,500+. Hours are 9am - 5pm with some flexibility.

Apply for Mortgage Paraplanner

Customer Relations Consultant

Ref: arc466

Surrey - Permanent

£23,000 - £25,000

  • Customer Relations Consultant
  • Epsom
  • Salary to £25,000 + bonus
  • New, varied role, ideal for people keen on progressing their career
  • Looking for experience in call handling, complaints and ideally vulnerable customers
  • You should also be happy to get involved in training and helping to improve procedures
  • Long established Financial Services business

The Company:Our client specialises in lending and retail savings and in recent times have expanded by around 25% in terms of staff headcount (now standing around 175 people) as product demand increases.

The Role:Your remit is to ensure that the Customer Service teams deliver a consistently high quality of service and secure the appropriate customer outcomes whilst providing dedicated customer support, especially for those customers deemed vulnerable and in need of specialist support. Key responsibilities include:

  • Understand the issues surrounding ‘Vulnerable Customers’, taking referred calls ensuring they are appropriately handled.
  • Undertake quality checks on work completed by the Customer Service teams to ensure appropriate standards are being met, and that customer outcomes are appropriate, providing feedback to individuals on errors and required improvements.
  • Undertake the investigation behind customer complaints, drafting appropriate replies.
  • Assist in the monitoring of queues, call volumes and response times.
  • Listen to calls, provide constructive advice to team members ensuring high quality calls across the teams.
  • Understand the principles of the team, ensuring these are consistently applied across all work undertaken.
  • Act as an additional resource for the teams during peak periods.
  • Make recommendations about how processes and practices could be improved.
  • Work with the Business Change team to assist with embedding any changes across the teams.

Skills / Experience Required:Our client is looking people with experience in call handling within Financial Services as well as experience in complaints – any experience with ‘vulnerable customers’ would be a welcome bonus. In addition, any training experience or previous exposure to improving processes etc would be a big advantage. Excellent communication skills, both verbal and written are essential, as are strong organisational skills.

Additional Information:The salary is up to £25,000 doe + pension scheme, BUPA membership, concessionary mortgage facilities, company bonus, professional study support, free parking permit and an active sports/social club membership.

Apply for Customer Relations Consultant

Enhanced Call Handler

Ref: arc464

Surrey - Permanent

£1st Class Package

**Enhanced Services Call Handler, Sutton/Redhill/Kingswood area, excellent package and prospects **A genuine development opportunity for people with office based customer service, call centre or retail experience **A global Financial Services company **The bonus, overtime, supplements and pension scheme really add up to making this an attractive package **If you really do want to knuckle down and work your way up, this client provides the environment within which to do that.

The Company:Our client is a global force in Financial Services, employing over 5,000 people, managing £150billion+ worldwide. For those with a good work ethic, focus and ambition, this is an excellent company to work for.

The Team:The Phone Teams respond pro-actively to resolve incoming telephone queries from Financial Advisers and direct customers/investors. The role of the area is to provide support and information to customers investing with the business; to assist in resolving any queries; and to actively promote additional/alternative products and services. The main aim, always, is to meet customers' needs, outlined in their initial contact.

The Role:This post involves taking 30-40 incoming calls. You will be expected to respond to a variety of queries which may revolve around transactional questions, educational queries, general problem solving, complaint handling and some promotional queries. Every interaction with a customer should be seen as an opportunity to meet the business goal of acquiring new and retaining existing assets. Your role is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customers' expectations. This is a 35 hour week, shift rota’s being 8am - 4.30pm, 8.30am - 5pm, 9am - 5.30pm and 9.30pm - 6pm.

Skills / Experience Required:For the Enhanced Services Call Handler role you should have office based customer service, call centre or retail experience and this can also include recent graduates or A Level school/college leavers. You must have a stable work history, be confident and enthusiastic on the phone and be able to take the initiative to escalate issues as appropriate. Your attitude is really important - enthusiasm, energy and the ability to multi-task are paramount. In addition, our client is really keen on people whoWANT TO LEARN.

Additional Information:The package for the Enhanced Services Call Handler role includes a healthy basic salary, bonus around 10%, overtime for working one Saturday per month at double rate and generous pension benefits. The main thing is the progression, good people can progress if they apply themselves.Full package details available upon application.

Apply for Enhanced Call Handler

Call Handler / Administrator

Ref: arc295

Surrey - Permanent

£20,000 - £23,600

**Call Handler / Administrator, Epsom, to £23,600 **A genuine chance of progression **Recent graduates with some customer service experience considered **A mix of inbound query handling on mortgage and savings accounts (ISA’s) and administration work **This business has expanded healthily over the last 3-4 years, now c. 170 people **If you want to utilise your customer service/call centre skills, take on some administrative responsibilities and progress through the company, this client gives you the tools to achieve that.

The Company:Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell. Mortgages and Investments are their key markets with this role exposing you to both sides of the business.

The Role:As a Call Handler / Administrator, you will be joining the Customer Service teams now numbering c.25 staff. The focus is on servicing existing customers with regard to their mortgage and savings/investment products. Initially you will get to grips with the administrative element of the role and gradually gain exposure to calls from brokers and customers. The teams split their week between admin days and calls days, alternating through the week. As a business, their focus is very much on providing first class customer service with a requirement that potential candidates can show a "Customer Comes First" focus. People regularly progress into our clients other specialist teams, so those that apply themselves can definitely progress within the business. The main elements of the role include:

  • Maintain an up to date knowledge of all products and services offered by the company
  • Dealing with customers on a daily basis both over the phone and via email
  • Pro-actively following up enquiries via marketing and the website
  • Carrying out market research and analysis of results when necessary
  • Dealing with all general special tasks and projects that are customer related
  • Calling customers to up-sell products
  • Liaise with external suppliers and maintain business relations with third parties as required

This role works within a rota system of Monday to Friday 8am - 6pm, so you would work for 7.5 hours between these times. There is a requirement to work, on average, a half day one Saturday per month and those hours are 9am – 12pm for which you get 1.5 x hourly rate.

Skills / Experience Required:As mentioned above, for this Call Handler / Administrator role our client will consider recent graduates with some customer service experience and for those with work experience, a background in financial services, banking or insurance would be ideal alongside solid customer service/call centre experience. Good MS Office experience is required, along with good communication skills, an eye for detail and the ability to work accurately within a fast paced environment.

Additional Information:This is a great opportunity for career progression. Salary is to £23,600 along with an annual bonus, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 on top of your basic salary + the other benefits.

Apply for Call Handler / Administrator

Complaints Handler

Ref: arc465

Surrey - Permanent

£1st Class Package

**Complaints Handler, Sutton/Redhill/Kingswood, strong package **A great career opportunity for people with complaints experience, ideally within Financial Services, Banking or General Insurance **Blue Chip employer, fabulous office setting/environment **If you can show enthusiasm, good organisational skills and a ‘can do’ attitude, there are real prospects for development.

The Company: Our client is a leading Financial Services employer, serving customers all over the world. They employ over 5,000 people, managing £150billion+ worldwide.

The Team: This team plays a critical role in capturing and addressing the needs of customers and establishing a consistent voice in response to those client needs, whether expressed through feedback, complaints or social media.

The Role: As a Complaints Handler you will be responsible for investigating, resolving and responding to complaints which could carry a financial, regulatory or reputational implication for the business. The complaints relate to a variety of products and services and may be regulated and complex in nature. You will liaise with clients, IFA’s and third parties as well as internal stakeholders. The aim is to respond to complaints with a level of detail and quality that exceeds customer expectations. Key responsibilities include:

  • Handling various complaint cases in line with regulations.
  • Communicate with clients in a friendly, empathetic and professional manner.
  • Use effective questioning to fully understand the nature of a complaint and its impact.
  • Use all available sources of information, knowledge and investigative skills to fully explore complaints, identify errors and resolve them to the satisfaction of the client and the business
  • Develop a network of contacts within the business to facilitate the gathering of information and to aid the resolution of complaint cases

Skills / Experience Required: For this Complaints Handler role, our client is looking for people with previous complaints experience (essential), ideally gained within any area of financial services and someone open to gaining further professional qualifications. You should be well organised, a strong communicator with an analytical/investigative nature. You should be able to work under pressure, to tight deadlines with accuracy and attention to detail. An experienced user of Microsoft Word and Outlook and a basic knowledge of Excel is also required.

Additional Information: The salary, bonus and pension scheme for the Complaints Handler role are very competitive and all details are available upon application. The big attraction though is the opportunity to develop and progress within a global employer.

Apply for Complaints Handler

Pensions Call Centre Agent

Ref: arc446

Surrey - Permanent

Package info upon application

**Pensions Call Centre Agent **Better salary & package than most similar roles in the area **An expanding pensions operation, looking to become a UK leader in retirement solutions **Our client seeks telephone based customer service experience,previous bank/building society experience orrecent 'A' Level school leavers / graduates with some retail/customer service based experience **The post focuses on responding to incoming pension queries **This client is regarded as a leader in training and developing staff long-term.

The Company:This is a major Financial Services employer, managing over £70bn of customers’ assets. This area helps support the needs of over one million UK customers and the business has ambitious growth plans.

The Role:This Division acts as the first point of contact for members, IFAs and selected administrators of DC full service clients / pension schemes looking to access information regarding a Pension (approx 35-40 calls daily). You are responsible for answering inbound queries relating to the administration and servicing of pension accounts, ensuring excellent service standards are met. You must ensure that all aspects of the request are fully addressed and provide relevant additional information as appropriate. As you progress and move beyond 6 month’s experience in this role, you will gradually take on more administrative responsibility. Initially you will provide up-to-date information on:

• Plan details and member account information
• Products, investment fund options, fund prices
• Market news
• General enquiries on processes, forms, etc.
• Switching existing balances
• Change allocation of future contributions

Skills / Experience Required:Recent 'A' Level school leavers or graduates with some customer service experience do well in this role, that experience coming from retail, bar work, leisure centres etc. For more experienced candidates, previous telephone experience in a contact centre environment or experience working in a bank/building society are preferences. You must be someone who wants to 'own’ your development, a team player, possess a proactive approach to internal relationships with an enquiring mind. A 'can do’ attitude, pro-active problem resolution skills and attention to detail are also traits that our client will look for. Proficiency in MS Word / Excel would be advantage.

Additional Information:A very competitive salary with a generous bonus and pension contribution in addition (FULL DETAILS ON APPLICATION). Hours are on a rotating shift of 8am - 4pm, 9am - 5pm and 10am - 6pm. The main consideration should be the potential to progress within an office of c.1600 people. Initial 4 week training programme.

The Pensions Call Centre Agent positionis only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include pensions, sales support, employee benefits/group risk, compliance, flexible benefits, paraplanners, underwriting, customer services and IT related roles. We predominately focus on London and the Home Counties, although we have also been successful in offering national solutions and overseas. Check the website on arcconsulting.com and feel free to call Darren Snell at any time.

Apply for Pensions Call Centre Agent

Mortgage Admin/Paraplanner

Ref: arc433

SW London - Permanent

£25,000 - £38,000

**Mortgage Administrator/Paraplanner **London SW6 **£25,000 - £38,000 doe **An established Mortgage Brokerage is looking for a Mortgage Administrator/Paraplanner to help support the leading Mortgage Broker in one particular network **A thriving and growing business, happy to help this person develop long-term including those who want to develop into an Advisor **Really important role for the business, chasing cases, liaising with Lenders and getting offers over the line **At least 1 year's recent mortgage administration experience is key.


The Company:This brokerage generates extremely healthy volumes of business and the case values are high given the area they are based in. They have been operating for over 10 years, based in West London with a leading industry figure at the helm.


The Role:This Mortgage Administrator/Paraplanner role is all about ensuring the client’s expectations are managed throughout the process and their outcome is a positive experience. You will be liaising with Lenders, Insurance Providers and Solicitors on behalf of clients and providing them with all of the required information. The key tasks will include:

  • Communicate and establish courteous relationships with clients

  • Manage all mortgage cases from submission to offer, exchange and completion

  • Liaise with Insurance Providers, Clients, Lenders, Solicitors, Surveyors and GP Surgeries, dealing with their queries concerning Mortgage, Life & General Insurance applications

  • Getting suitable terms for client from Providers

  • Ensuring that all the required case documentation is forwarded to the Life Insurance Providers, Lenders and Solicitors

Skills / Experience Required:For a Mortgage Administrator/Paraplanner post, our client is looking for people with a minimum of 1 years mortgage administration experience. A strong work ethic is essential as this brokerage produces excellent levels of business and in turn, good communication skills are key, as is the ability to pay a lot of attention to detail. The team environment is really positive, so being a good team player is essential.


Additional Information:The salary is up to £38,000 for the perfect candidate with bonus in addition. Hours are on a rolling rota (8.30am - 4.30pm, 9am - 5pm and 10am - 6pm). A great career opening, genuine chance to develop.

Apply for Mortgage Admin/Paraplanner

New Business Call Handler

Ref: arc296

Surrey - Permanent

£20,000 - £23,600

**New Business Call Handler, Epsom, to £23,600 **Genuine prospects - this client has expanded over the last 18 months **Excellent office atmosphere **Exposure to both the mortgage and savings sides of the business **Liaising with new/prospective customers, answering queries, promoting product benefits **Looking ideally for contact centre experience within Financial Services, Banking or Insurance.

The Company:Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell. Mortgages and Savings are their key markets and this role will expose you to both sides of the business.

The Role:This opening is based around providing the initial point of contact for prospective customers and intermediaries regarding the products and services offered by the company, its subsidiary and associated companies. You will deal with these calls and promote the products and services of our client, but without ‘selling or offering advice’. The focus is very much on providing information through 1stclass customer service – the main elements of the role are as follows:

  • Maintain an up to date knowledge of all products and services including ISA’s, Bonds, Mortgages, Trackers and Children’s Savings
  • Deal with telephone callers promptly, accurately and efficiently – 40 to 50 calls per day
  • Promote products and services, but without ‘selling’
  • Issue relevant literature, illustrations and application forms
  • Pro-actively follow up enquiries
  • Contact customers periodically regarding services and products
  • Carry out market research
  • Pro-actively call existing mortgage customers
  • Occasionally attend events and other functions to promote products and services

There is a shift rota within this team, the team operating from 8am to 6pm Monday to Thursday and 8am to 5.30pm on a Friday, so the rotating shifts are 8am – 4.30pm, 8.30am – 5pm, 9am – 5.30pm and 9,30am – 6pm. Once a month you would be required to do a half-day on a Saturday, from 9am to 12pm for which you would be paid 1.5 x hourly rate.

Skills / Experience Required:For the New Business Call Handler role you should have experience of working in an office environment, ideally within a call centre and again ideally within financial services, banking or insurance. Our client will also consider graduates or school/college leavers with customer service/retail experience. You must have a ‘customer comes first focus’ approach to your work, possess excellent communication skills, a smart appearance and be willing to learn. You should also have at least 5 GCSE’s of grade A-C inc Maths / English.

Additional Information:The New Business Call Handler role has a basic salary of £20,000 to £23,600 as well as an annual bonus, overtime, good company benefits including pension and professional qualification sponsorship.

Apply for New Business Call Handler

Pension & Investment Admin

Ref: arc462

Kent - Contract

£strong package

**This Pensions & Investment Administrator based near Tonbridge pays to £23,000 **The role represents a genuine opportunity for people with office based administration experience, to work for a global Financial Services company **If candidates can show enthusiasm, energy and the ability to multi-task, there are real prospects for a long-term career either within this office of several hundred people or within their Head Office which is around a 45 mins commute.

The Company:Our client serves investors all over the world, managing all significant asset classes for institutional and retail investors in long-term savings products - namely ISA’s, OEIC’s and Unit Trusts. They employ over 5,000 people, managing £150billion+ worldwide.

The Team:This area consists of 25-30 people and is one of the fastest growing areas within the company. The team is responsible for processing SIPP, ISA and GIA administration including transfers and re-registration of funds & assets, in and out of the company.

The Role:The focus of this Pensions & Investment Administrator role is to provide timely, pro-active and high quality administration services to clients of retail SPP/ISA/GIA products, including updates to procedures through close liaison with all internal departments. You will need to organise your own day to day workloads and assist with planning of the team workload. You will also help to provide and collate information for internal and regulatory reporting and work efficiently to ensure a significant contribution to your team’s target on a daily basis.

Skills / Experience Required:You will have solid previous/current administration experience gained within an office environment, ideally within Financial Services. The ability to multi-task is important, as is the ability to prioritise and organise effectively. Excellent communication skills are essential, you should be numerate and computer literate (Excel, Word), be accurate with a pro-active, 'can do’ attitude.

Additional Information:The salary for this Pensions & Investment Administrator role is competitive (full details upon application) and there is a healthy bonus as well as an attractive pension scheme. The contract is initially for 6 months, but there is a possibility this could be extended or made permanent. There is also the chance that when working for a company of several thousand staff, that other internal opportunities could present themselves over time.

Apply for Pension & Investment Admin

Inbound Call Handler

Ref: arc201

Surrey - Contract

Details available upon application

**Inbound Call Handler **Excellent package inc. salary, healthy bonus, overtime and excellent pension **Kingswood/Tadworth area of Surrey **A genuine development opportunity for people with office based customer service, call centre or retail experience **A global Financial Services company **Immediately enrolled into our clients 'Academy’ system that will see you progress through the business **If you really want to knuckle down, learn and work your way up, this client provides the environment within which to do that.

The Company:Our client serves investors all over the world, with this role exposing you to long-term savings products such as ISA’s, OEIC’s and Unit Trusts. They employ over 5,000 people, managing £150billion+ worldwide.

The Team:These teams respond pro-actively to resolve incoming telephone, letter and email queries from Financial Advisers and direct customers/investors. The role of the area is to provide support and information to customers investing with the Firm; to assist in resolving any queries; and when relevant, to inform investors about other/additional products and services.

The Role:This post involves taking 30-40 incoming calls. You will be expected to respond to a variety of queries which may include: information on a customer account, the details about a particular product, the resolution and prevention of a problem, in addition to web navigation and online queries. Every interaction with a customer should be seen as an opportunity to meet the business goal of acquiring new and retaining existing assets. Your role is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customers' expectations. Around 70% of your time will be based around query resolution and the remaining 30% focused on the more simple complaints resolution cases (complex cases are resolved by specialist teams). Hours are shifts of 8am - 4pm, 8.30am - 4.30pm, 9am - 5pm and 10am - 6pm as well as one Saturday per month. The roles are initially on a 12 month contract basis, with the vast majority of contracts going perm eventually.

Skills / Experience Required:You should have office based customer service, call centre or retail experience (essentially any type of customer interaction background) and this can also include recent graduates or A Level school leavers. You must have a stable work history, be confident and enthusiastic on the phone and be able to take the initiative to escalate issues as appropriate. Your attitude is really important - enthusiasm, energy and the ability to multi-task are paramount. In addition, our client is really keen on people whoWANT TO LEARN. The in-depth training programme lasts 3 weeks and is ongoing.

Additional Information:The package includes a healthy basic salary + bonus around 7.5% + overtime for working one Saturday per month at double rate + generous pension benefits. The main consideration is the progression though - good people can progress quickly if they apply themselves.Full package details available upon application.

Apply for Inbound Call Handler

New Business Administrator

Ref: arc461

Surrey - Permanent

£20,000 + bonus c.£2,500

**Hugely successful, expanding Financial Services business **UK No.1 player in their core markets **Anopportunity that gives people with no financial services experience the chance to move into the UK’s biggest industry and enjoy working for an expanding company with a fantastic reputation.

The Company:Our client has expanded to over 1,000 people in 15 years and is a well-respected, progressive and successful Financial Services company and expanding into new, related markets through 2019/20.

The Role:This team of 10-12 people is responsible for processing our clients ‘direct to customer’ new business accurately and efficiently. This is a varied administrative role, where you will spend approximately 80% of your time completing admin tasks and the remaining 20% includes some customer/solicitor/financial advisor contact over the phone. Your main responsibilities will include:

  • Ensuring that new business applications are processed efficiently and accurately is paramount. You will check customer application forms and help generate quotations.
  • Providing and maintaining high levels of customer service and prompt and efficient responses to enquiries.
  • Take ownership/responsibility when handling customer enquiries via inbound/outbound calls, emails or post.
  • Providing informative and accurate information on the products and services offered.
  • Constantly seeking new and innovative ways to meet and exceed customers expectations, making recommendations and suggestions to improve processes.

Training is provided and you will have a Team Leader who will ensure you have everything you need to complete your role successfully and thrive. Once you are settled and experienced in your role, there are multiple positions that you can progress through the business in, potentially into areas such as Lead Administrator or Team Manager, Customer Services, Training, Quality Dept etc.

Skills / Experience Required:Our client is seeking people who are driven to provide excellent customer service and who maintain focus when faced with high volumes of work, ensuring accuracy. Some previous office experience would be ideal and whilst customer service or administration experience in a financial services company is beneficial, it is not essential. However you must have a minimum of 5 GCSEs or equivalent, including English or Maths (grade C or above) and be computer literate (MS Office). You must also have strong organisational and communication skills.

Additional Information: The basic is £20,000 and bonus likely c.£2,500 but can be up to 20%. There is also a strong benefits package including company pension.

Apply for New Business Administrator

IFA Administrator

Ref: arc460

London - Permanent

£20,000 - £30,000

**A highly regarded wealth management and corporate solutions consultancy **UK Top 100 IFA firm **Team expanding, very healthy business levels **Excellent team atmosphere, looking for someone with IFA / Wealth Management administration experience **Professional study encouraged, possible for this person to progress through to a Paraplanner role.

The Company:This is a long established, growing wealth management business with their London office consisting of around 60 people, based within easy walking distance of Fenchurch St Station as well as Bank, Aldgate, Monument and Tower Hill tubes.

The Role:The role is based in a team of 7 people currently and will see you providing administrative support to one or more financial advisers. Our client is 'whole of market’, so you will gain exposure to all types of investments, pensions, life and protection products, your daily duties will include:

  • Dealing with day to day client and provider enquiries
  • Arranging client meetings for the adviser(s)
  • Preparing for client meetings including quote requests, obtaining valuations and appropriate literature
  • Preparing and submitting applications and supporting documents to product providers
  • Inputting new business proposals to the back office system
  • Undertaking fund switches
  • Maintaining accurate records of all verbal and non-verbal communications with the client
  • Maintaining up to date client fact find information and client files
  • Keeping track of fees and chasing where appropriate

Skills / Experience Required:The main essential requirement is that you must have previous IFA / wealth management administration experience. In addition to that our client is looking for strong interpersonal skills, a good team player and the ability to critically evaluate information, probe and challenge the facts. You should be flexible and adaptable, accurate and either have some of the Financial Planning modules under your belt or be keen to study.

Additional Information:The salary for this role is up to £30,000 with annual bonus, pension scheme, GPMI, GDIS, GPHI, GCI as well as Group Medicash scheme and an interest free season ticket loan. Hours are 9am - 5pm with 25 days holiday.

Apply for IFA Administrator

Customer Service Consultant

Ref: arc046

Surrey - Permanent

£19,000 + c.£2,750 bonus

**A great opportunity for someone looking to make their first step in Financial Services **Entry level role from where people develop either within this arm of the business, or elsewhere within the company **Telephone based, acting as the first line of contact with prospective customers, assisting with queries and arranging for them to speak to an Advisor about their options **An expanding business, hugely successful in this market and able to provide solid, long-term opportunities for people who apply themselves.

The Company:This is a rapidly expandingproduct provider having grown from inception 14 years ago, to around 1,000 people now. This dynamic company provides excellent benefits, a positive working atmosphere and plenty of opportunities for progression.

The Role:This customer service role is crucial to the overall success of the company.As part of a team that has grown from 15-30 people recently and split over two locations, you will be responsible forbookingappointments for customers to speak to Advisor's about their financial options upon retirement. This isachieved through both inbound and pro-active outbound calling from warm leads generatedacross a number of corporate partners. You will also revisit leads generated previously when the timing was not right for the customer to go ahead. You will also assist stalled online customers and instigate the return of application packs. If products suit the customer’s needs, you will need to persuade them to continue their journey with our client through booking an Advisor appointment.

The post requires energy and a focus on delivering high levels of customer service/satisfaction together with the ability to outline the benefits of the company’s products and services - but as this is a non-advisory role, you are not able yourself to sell the company’s products etc. Additional duties include liaising with the Field Advisor's to maintain their diaries and accurate updating of the system.

Skills / Experience Required:No specific experience is required, so school/college/university leavers will be considered, but you must be an excellent communicator, able to deal with high work volumes, possessing a positive and engaging attitude. Listening skills are extremely important, as is the ability to interact with vulnerable customers. Overall, you should be passionate about delivering great customer service.

Additional Information:The role pays a basic of £19,000 and bonus ranging from £2,250 - £4,750 (on average around £2,500 - £3,000) as well as a comprehensive benefits package including pension.

Apply for Customer Service Consultant

Customer Engagement Agent

Ref: arc459

Surrey - Permanent

£1st Class Package

**Leading Financial Services employer **Known for developing staff **Two new roles that will play a key part in both initiating and maintaining relationships with customers **A mix of inbound and outbound calls, query handling and making customers aware of their options **You must have experience in an outbound calls role, although this is not a sales role, more relationship management and query handling **Genuine opportunities to develop long-term.

The Company:This is aleading Financial Services employer that has enjoyed consistent growth within several areas of the business. An office of 1600 people, expanding to around 2000, so lots of opportunity to develop and diversify.

The Role:There are two main elements to this role. One involves responding to a variety of customer enquiries which may include: information on a customer account, the details about a particular product, the resolution and prevention of a problem, in addition to web navigation and online queries. The second key element of this position focuses on engaging with customers directly by making contact with them, to help build long-term relationships – this can be at any point in the customer journey, from opening an account to taking retirement benefits, so the range of interactions you would have are quite varied. This will also include promoting additional products and services where appropriate, ensuring that all interactions are handled in a timely manner with a quality of response that continually exceeds the customers’ expectations. Communications are not restricted to the telephone, there will also be email and written correspondence to deal with.

Skills / Experience Required:This is NOT a sales role, it is somewhere between a customer service and relationship management position, so our client is looking for a proactive individual who understands customer service and can recognise ‘key signals’ from customers / enquirers. You must have outbound calls experience, be motivated, organised and want to develop and progress long-term.

Additional Information:The salary for this role is competitive with additional benefits including a bonus and generous pension scheme – there are also a variety of other benefits. The main consideration is the progression though - good people can progress quickly if they apply themselves. There is also free parking available.

Apply for Customer Engagement Agent

IFA Call Centre Agent

Ref: arc426

Surrey - Permanent

Details available upon application

**This is an inbound call centre role dealing with calls from Financial Advisors **A background in customer services for a bank or building society is ideal **If candidates can show enthusiasm, want to learn and have the ability to multi-task, there are real prospects for promotion within this global business **This is a 35 hour week, with rotating shifts between 8am - 6pm.

The Company: Our client serves investors all over the world, managing all significant asset classes for institutional and retail investors in long-term savings products - namely ISA’s, OEIC’s and Unit Trusts. They employ over 5,000 people, managing £150billion+ worldwide.

The Team: This team responds to queries from a select number of IFA/Financial Advisor firms that regularly promote our clients products, so it is important to keep up good relationships, resolve queries quickly and accurately and in turn, promote various products and services to ensure both parties are working as efficiently and effectively as possible.

The Role: This post involves taking incoming phone calls from Financial Advisers who have a query relating to one of our clients products or services - these calls can include querying information on a customer account, the details about a particular product or the resolution and prevention of a problem. Every interaction with an IFA should be seen as an opportunity to meet the business goal of acquiring new and retaining existing assets. Your role is to ensure that all interactions with a Financial Adviser are handled in a timely manner with a quality of response that continually exceeds their expectations. Our client is well known for their staff training and development and this is a role where (with training), you will retain an up to date and extremely high level of technical, product and procedural competence, which can be applied in a practical manner in the calls that you take and the solutions you find for the Panel of IFA’s.

Skills / Experience Required: You must have proven corporate customer service, call centre or sales experience. You must have a stable work history, be confident and enthusiastic on the phone, work well under pressure and be able to take the initiative to escalate issues as appropriate. You should have an 'A’ Level standard education, be enthusiastic, willing to learn, possess energy, be punctual and be able to multi-task.

Additional Information: Salary, bonus and pension information available upon application - it all adds up to an excellent package for this type of role. The main consideration is the progression though - good people can progress quickly if they apply themselves. Some of the openings are PERM, some are 12 month CONTRACTS with good prospects for going PERM eventually. Our client provides FREE company shuttles, so if you do not drive, you must be able to commute to Sutton, Redhill or Kingswood stations. FREE car parking available and professional study support.

Apply for IFA Call Centre Agent

Trainee Mortgage Advisor

Ref: arc433

SW London - Permanent

£24,000 - £30,000

** This established Mortgage Brokerage is looking for someone who is looking to become aMortgage Broker and is happy todevelop into this post via working for around 12 months as a Mortgage Administrator ** You would initially help tosupport the Leading Mortgage Broker in one particular network with a history of developing staff** A thriving and growing business, happy to help this person develop long-term ** Really important role for the business, chasing cases, liaising with Mortgage Lenders and getting offers over the line ** Previous mortgageexperience is essential.

The Company: This brokerage generates extremely healthy volumes of business and the case values are high given the area they are based in. They have been operating for around 10 years and are based a short walk from Putney Bridge and Parsons Green tubes and less than 1 mile from Putney Station.

The Role: This role is all about ensuring the client’s expectations are managed throughout the process and their outcome is a positive experience. You will be liaising with Lenders, Insurance Providers and Solicitors on behalf of clients and providing them with all of the required information. The key tasks will include:

  • Communicate and establish courteous relationships with clients

  • Manage all mortgage cases from submission to offer, exchange and completion

  • Liaise with Insurance Providers, Clients, Lenders, Solicitors, Surveyors and GP Surgeries, dealing with their queries concerning Mortgage, Life & General Insurance applications

  • Getting suitable terms for client from Providers

  • Ensuring that all the required case documentation is forwarded to the Life Insurance Providers, Lenders and Solicitors

Skills / Experience Required: Our client is looking for people with mortgageexperience - some mortgage administration experience would naturally be ideal or possibly a Paraplanner background.A strong work ethic is essentialandgood communication skills are key, as is the ability to pay a lot of attention to detail.

Additional Information: The salary is £30,000 to £32,000 with bonus in addition. Hours are on a rolling monthly rota (8.30am - 4.30pm, 9am - 5pm and 10am - 6pm). This is a genuine opportunity to learn the trade and start taking on your own bank of clients in around 12 months, all the time learning from one of the leading Mortgage Brokers in the business.

Apply for Trainee Mortgage Advisor

Investment Call Handler

Ref: arc428

Surrey - Permanent

Very Competitive Package

**This role represents a genuine opportunity for people with customer service or sales experience to work for one of the world’s largest Financial Services companies **Our client will consider previous Financial Services, Banking or Insurance experience as well as recent graduates with retail experience and those with call centre / telesales experience **Variety, in that you will deal with incoming product queries and also complaints investigations/casework.

The Company: Our client is a leading Financial Services employer providing long-term savings products and serves institutional and retail investors all over the world. They employ over 5,000 people, managing £150billion+.

The Role: In this role, you will take incoming phone calls from direct customers and IFA’s. You will be expected to respond to a wide range of enquiries which may include information on a customer account, the details about a particular product, the resolution and prevention of a problem, in addition to web navigation and online queries. Every interaction with a customer should be seen as an opportunity to meet the business goal of acquiring new and retaining existing assets, so in line with this you would promote additional products and services, only where appropriate.

This role also requires handling written correspondence and making outbound calls to resolve queries, as well as some complaint handling. The amount of phone time versus customer relations work will vary depending on business needs, but as a rule of thumb, around 85% of your work will be phones based and around 15% of your time will be complaints/casework. Key areas of your remit are as below:

  • Take incoming phone calls within agreed performance and quality standards

  • Make outbound calls to resolve customer queries in a timely fashion

  • Demonstrate high levels of customer focus

  • Remain motivated and focused towards achieving individual, department and company performance goals

  • Always interact in a professional and friendly manner, making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate

  • Make outbound calls to customers and IFA’s to promote additional products and services, seeking feedback

  • Recognise 'key signals’ from customers on enquirers so as to pro-actively promote products and services

  • Complaint handling

Skills / Experience Required: Our client is looking for people with proven customer service or sales experience, ideally within a Financial Services/Banking/Insurance environment, or they will consider those with call centre / telesales experience. In addition, recent graduates with retail experience have done well within the business. The ability to listen and question effectively is very important, as is a confident and enthusiastic manner on the phone. Attention to detail and an analytical mind-set are also sought after attributes.

Additional Information: The salary details are available upon application but include a competitive basic salary, an excellent bonus, regular overtime availability and a very strong pension contribution. Hours are based around a rotating shift, alternating between 8am - 4pm, 9am - pm and 10am - 6pm. There is also a requirement to work one Saturday per month, for which overtime is paid at double rate. This is a really strong package for this type of role.

Apply for Investment Call Handler

Call Centre Caseworker

Ref: arc421

Surrey - Contract

Excellent Package

**A first rate opportunity for someone with an investigative approach and experience within a call centre or complaints environment - this needs to be within Financial Services/Banking/Insurance **A role involving inbound calls, complaints casework and product/service promotion **This really is a superb company within which to build a long-term career.

The Company: Our client employs over 5,000 people, managing £150billion+ worldwide and are known within the industry as being a company that invests in staff, looking to develop them long-term.

The Role: This team plays a large part in first line customer care. Along with the Customer Relations/Complaints area, they respond pro-actively to resolve incoming call queries from direct high net worth customers. The role of the department is to provide support and information to customers investing with the company; to assist in resolving any queries; and to actively promote products and services.

The role involves taking incoming phone calls from Direct high net worth customers. You will be expected to respond to a variety of different types of enquiry, which will include: information on a customer account, the details about a particular product, the resolution and prevention of a problem, in addition to web navigation and online queries. Your key responsibilities will include:

• Take incoming phone calls within agreed performance and quality standards.

• Making outbound calls to resolve customer queries as well as to talk to customers and IFA's to promote additional products and services.

• Ensuring calls are resolved to the satisfaction of the customer.

• Always interacting in a friendly and professional manner - making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate.

• Explain relevant products and procedures clearly and simply.

• Complaint handling and developing a strong understanding of products, procedures, systems and customer needs through ongoing training.

Skills / Experience Required: You should have proven customer service or sales experience gained within either a call centre or complaints environment - ideally within a Financial Services/Banking/Insurance business. You should possess the ability to listen and question effectively, be comfortable in working in a structured environment, demonstrate flexibility and be able to work well under pressure with a positive attitude at all times.

Additional Information: Salary, bonus, pension and overtime information available upon application - it all adds up to an excellent package for this type of role. The main consideration is the progression though - good people can progress quickly if they apply themselves. Some of the openings are PERM, some are 12 month CONTRACTS with good prospects for going PERM eventually. Our client provides FREE company shuttles, so if you do not drive, you must be able to commute to Sutton, Redhill or Kingswood stations. Monday to Friday, 9am - 5pm with a requirement to work one Saturday per month, for which you receive overtime at double rate and an annual supplement.

Apply for Call Centre Caseworker

Inbound Call Agent

Ref: arc447

Surrey - Contract

Competive Package

** A part-time role available on either a 4 hours per day Mon-Fri basis, or 3 full days **A genuine development opportunity for people with either office based customer service/call centre experience, a background in retail or a recent graduate ** A global Financial Services company ** Renowned for their training and development of staff **If you really do want to knuckle down and work your way up, this client provides the environment within which to do that within their unique academy programme.

The Company: Our client serves investors all over the world, with this role exposing you to long-term savings products such as ISA’s, OEIC’s and Unit Trusts. They employ over 5,000 people, managing £150billion+ worldwide.

The Team: The Phones Teams respond pro-actively to resolve incoming telephone queries from Financial Advisers and direct customers/investors. The role of the area is to provide support and information to customers investing with the Firm; to assist in resolving any queries; and when relevant, to inform investors about other/additional products and services. The main aim is to meet customer's needs, outlined in their initial phone call.

The Role: You will be expected to respond to a variety of queries which may include: information on a customer account, the details about a particular product,the resolution and prevention of a problem, in addition to web navigation and online queries. Every interaction with a customer should be seen as an opportunity to meet the business goal of acquiring new and retaining existing assets. Your role is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customer's expectations. Around 80% of your time will be phone based and the remaining 20% focused on administration requirements. For this part-time role you can work 4 hours per day, typically 10am - 2pm or you can do 3 full days and that would mean going onto our clients shift rota, whereby one week you would do 8am - 4pm, the next 9am - 5pm and finally 10am - 6pm bringing you up to 21 hours. You will also on top of this be required to work one Saturday per month on the same hours you did during the week and this is paid at double rate as detailed below. The roles available are initially 12 month contracts, with the vast majority of contracts going perm eventually.

Skills / Experience Required: You should have office based customer service or call centre experience, or indeed our client will consider people coming from a retail sector background who want to work in a professional office environment and they will consider recent graduates. You should have a stable work history, be confident and enthusiastic on the phone and be able to take the initiative to escalate issues as appropriate. You should have an 'A’ Level standard education and your attitude is really important - enthusiasm, energy and the ability to multi-task are paramount. In addition, our client is really keen on people who WANT TO LEARN. The in-depth training programme lasts 2 weeks and during that period, you will be required to attend from 9am - 5pm.

Additional Information: Salary, bonus, pension and overtime information available upon application - it all adds up to an excellent package for this type of role. The main consideration is the progression though - good people can progress quickly if they apply themselves. Our client provides FREE company shuttles, so if you do not drive, you must be able to commute to Sutton, Redhill or Kingswood stations. There is also FREE car parking and study support package.

Apply for Inbound Call Agent

Mortgage Administrator

Ref: arc433

SW London - Permanent

£25,000 - £30,000

* An award winning mortgage brokerage. * The MDis one mortgage networks no.1 Broker. *Open to recruiting a Mortgage Administrator who wants to become a Broker. *Also open to hiring a Junior Paraplanner or Senior Mortgage Administrator who wants to commit to admin/paraplanning. *Any CeMAP passesbeneficial. *Must have a positive attitude with a strong work ethic and a team player.

The Company: This brokerage numbers 7 staff and has been operating almost 10 years and are based a short walk from Putney Bridge and Parsons Green tubes and less than 1 mile from Putney Station.

The Role: This role is all about ensuring the client’s expectations are managed throughout the process and their outcome is a positive experience. You will be liaising with Lenders, Insurance Providers and Solicitors on behalf of clients and providing them with all of the required information. The key tasks will include:

  • Establishing courteous relationships with clients

  • Meeting and greeting all visitors to the office

  • Answering and forwarding all incoming calls to the correct member of the team

  • Completing the Client Completion Packs

  • Raise all new cases on the in-house software - Mortgage Stream, Pipeline and Horizon

  • Ensuring that all case paperwork and client correspondence is up to date and filed away appropriately

  • Liaise with Insurance Providers, Clients, Colleagues and GP Surgeries, dealing with their queries concerning Life & General Insurance applications

  • Getting suitable terms for client from Providers

  • Ensuring that all the required case documentation is forwarded to the Life Insurance Providers

Skills / Experience Required: At the higher end of the salary range, our client is looking for people with significant mortgage administration experience, possibly some paraplanning experience and some CeMAP passes. At the lower end of the scale, some mortgage admin experience is needed and ideally someone who eventually would want to develop into a Mortgage Broker. Good communication skills are key, as is the ability to work at a fast pace whilst ensuring you pay a lot of attention to detail.

Additional Information: The salary is £25,000 to £30,000 with bonus c.£1,250 in addition. Hours are 9am - 5pm with some flexibility.

Apply for Mortgage Administrator

Senior Compliance Consultant

Ref: arc230

Oxford: HOME BASED - Permanent

£35,000 - £42,000

For those who have a strong compliance background, are good communicators, are mobile and would like the opportunity to work from home, this is a fantastic option. Our client is growing in terms of size and reputation, are becoming very well known amongst IFA's, Insurance Brokerages and Mortgage Advisors and this appointment will help to move the company on. A great opening for someone with ambition.

The Company: Our client is a management consultancy specialising in financial services compliance and regulation. Providing consultancy services to over 100 small to medium sized firms on a regular basis, their clients are IFA’s, general insurance brokers and mortgage advisers, who are regulated by the FSA.

The Role: This business prides itself on their ability to offer plain language guidance and to communicate in a friendly and relaxed manner, making compliance both interesting and enjoyable. A primary objective is to give clients pragmatic support and assistance to help them meet both their business objectives and their regulatory commitments. For this particular role, clients could be based in the Midlands, the South-West, London and as far North as Manchester. For that reason, we are looking for someone probably based in the South Midlands to Oxford region. Consultants should be prepared to work anywhere in the UK and spend on average 2-3 nights away per month. Initially you will work closely with senior management/Directors and shadow them whilst gradually assuming responsibility for client accounts, gaining autonomy in around 12 months. Key responsibilities include:

  • Manage accounts involving regular visits to clients
  • Research and write client briefings on rule changes
  • Conduct compliance audits and file checks
  • Give constructive feedback and general support to clients on regulatory issues
  • Work closely with clients supporting them with T&C issues
  • Continue to develop knowledge of compliance issues
  • There will also be a need to study for industry qualifications.

Skills / Experience Required: You must have a strong compliance track record with an in-depth knowledge of retail investment products. You should possess the ability to digest and communicate complicated rules and regulations as well as having a good understanding of the FSA Handbook relevant to small firms. Naturally you are expected to have superb interpersonal skills, a collaborative approach and high quality presentation skills. Our client is looking for candidates with G60 to their name and someone who isLevel 4 qualified.

Additional Information: This role comes with a salary of up to £42,000 with discretionary bonus and pension on top. There is also, as you would expect a generous petrol allowance. There is also the potential for this person, once comfortable with the role, to develop accounts and bring in additional Consultants to manage, so our client is very happy to take on people with ambition.

Apply for Senior Compliance Consultant

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  • Darren recruited me for my current position as a Communications Officer. Immediately he proved himself to be communicative, empathetic and focussed.

    He could relate to my concerns as a jobseeker, promptly returning calls and emails, even if there was nothing new to share. When I had to leave the UK for an emergency, he was very understanding and worked with the client to reschedule my interview.

    Darren also provided excellent advice on interview preparation, which was instrumental in helping me land the job.

    CANDIDATE - A Communications Specialist

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  • Darren is a rarity amongst recruiters - someone who promises not to flood you with useless CVs and delivers on that promise. He worked hard to understand my needs but also my constraints, and engaged with the candidates to ensure that difficult conversations were avoided. I will have no hesitation in using him again

    CLIENT - Manager, Flex Consulting & Administration, Enrich Reward

    Had asked ARC to help recruit a Flex Team Administrator

  • ARC have been one of our preferred recruitment agents since 2006 and Darren has always been very diligent in finding the right candidates. His knowledge of the FS industry is invaluable and this together with his determination to find the perfect person, makes the whole recruitment process less onerous.

    CLIENT - Head of Marketing & Administration @ a financial technology company

    ARC have placed several research and software development professionals since 2006

  • Highly professional with excellent market knowledge. Recommended

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  • Darren is by far the best recruitment consultant I have ever worked with. Was always on hand to answer my questions honestly and efficiently whilst being approachable and friendly. I cannot recommend Darren highly enough for anyone seeking a recruiter who will listen to your requirements and deliver.

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  • Darren enabled me to secure a position in April 2011, following his advert on LinkedIn. He helped me with how to approach the interview stages, and gave examples of what questions I might be asked. He also provided regular updates and is a really friendly chap - highly recommended!

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  • Darren is always professional to deal with. He knows his market, is knowledgeable about the industry, finds the right person for the right job and makes it look easy. He keeps in touch over the years and doesnt put any pressure on. I would recommend Darren to anyone looking to recruit in Financial Services.

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  • I would not hesitate to recommend someone to Darren at ARC for their recruitment requirements. His knowledge and expertise sets him aside from the rest and he treats each case with care and enthusiasm. Whenever anyone asks if I know anyone I always suggest they contact Darren to help them

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  • Darren kept me informed with every step of the process; providing excellent advice in preparation for interviews, and was attentive after the job interviews. In the end he guided me with the negotiations and I got the job and could not be happier. Highly recommended

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  • Darren was exceptional from the start of the recruitment process to it's conclusion. I was always kept informed, and when I needed guidance on particular issues, Darren's professional approach was invaluable. I would recommend his services withouth hesitation

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  • Thank you so much for being so helpful and very quick in helping me find a job. Darren has made sure he has kept in contact making sure he communicates to me about an y upcoming job. I was actually lucky for the first job that he put me forward for, i was successful and will be starting next week. I am so grateful for people like Darren as it makes looking for a job in this time so easy and less stressful. I would recommend ARC and Darren highly and have already passed his details over to friends looking for work

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    I would highly recommend Darren, especially to any underwriters out there who are considering looking for a new role.

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  • I recently worked with Darren during my recruitment process.It was a pleasure to work with him, he was very helpful, responsive to all my questions and was able to quickly and effectively resolve all the issues I had.He proved very supportive throughout which resulted in me getting the job. I highly recommend him as an excellent consultant, Darren provided a consistent and trustworthy service, gaining a good understanding of my needs and objectives and worked professionally to assist me in achieving them.

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  • Having dealt with numerous Recruitment Agencies over the last six months, Darren was a breath of fresh air. Friendly yet professional, helpful and really made an effort to ensure I was fully aware of the role and company before and during the interview process. Can't recommend Darren and ARC highly enough.

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  • ARC Consulting have changed my career for the better in more ways than one, through their impressive eye for talent and selection of oppurtunities that suit the candidate. I have gone from an intern to full member of staff in three months, thanks to their ongoing support. The opppurtunities afforded to me have been amazing from start to finish, and now I'm settling into to a rewarding job with fantastic future prospects.

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  • Arc have not only come to our rescue once, but twice! We have been incredibly impressed with the swift service provided and the level of candidates put forward. Finding suitable employees in our sector (Financial Planning) in our rural area can be very tough; but Darren and his team delivered. We also felt reassured that Arc were in constant contact with us and were able to update us and our candidates with accurate information all the way through the recruitment process. As and when we recruit in the future, we will certainly turn to Arc.

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  • Darren was very helpful throughout the recruitment process. From giving me a detailed toolkit that brought me up to speed on my prospective employer, to giving me sartorial advice for interview day. I can honestly say Darren's dedicated service put me at an advantage and was a major reason why I'm now employed in one of the top investment management firms in the country.

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  • I have never had a recruiter so invested in your personal goals and your ideal salary! Darren absolutely smashed it, provided me with the perfect role, he had so much patience, he is attentive and he guided me through every single step! Best recruiter I've had and the best best best company to go with if you're serious about finding your perfect role! Darren is a credit to the company!

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